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Added 33 mins ago
I
FS/ Product Owner with DataBricks – Senior Consultant, Business Consulting
Infosys
Toronto, ON
- Full-time
…experience working in Agile environments, partnering closely with business, risk, compliance, and technology teams to translate control and regulatory requirements into scalable,…
Added 33 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 33 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 33 mins ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 33 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 34 mins ago
Manager, BI and Analytics
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
Working closely with Finance, IT, Equipment, Marketing, and other cross-functional stakeholders, the Manager will be responsible for maintaining and enhancing the Wireless Hardware…
Added 1 hour ago
Assistant Store Manager
Pandora
Toronto, ON
We Dream! Pandora is fostering growth and crafting opportunities to support the business needs with learning and development programs, continuous feedback, LinkedIn learning, tuition…
Added 2 hours ago
TM
Manager, Collections and Registration
Toronto Metropolitan University
Toronto, ON
- Full-time
For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative,…
Added 2 hours ago
QR
Responsable des succursales / Branch Manager Canada Quiz Room & Bomb Squad Canada
Quiz Room
Montreal, QC
- Full-time
Following an internal transition of our current manager, we are looking for a new Canada Branch Manager – Quiz Room & Bomb Squad (M/F) to drive the development of our 9 corporate locations…
Added 2 hours ago
HC
Clinical Research Site Manager - Toronto
Health Careers Canada
Mississauga, ON
- Full-time
Contribute to the Clinical Development Plan (CDP) and Integrated Evidence Plan (IEP) across Research, Development, and LCM
Added 3 hours ago
J
Director, Financial Planning and Analysis
Jobgether
Canada
- Full-time
…mission-driven environment, with a hybrid work arrangement in Toronto and regular engagement across global time zones. International travel of up to 20% is…
Added 4 hours ago
ES
Senior AI/ML Delivery Manager
EPAM Systems
Toronto, ON
- Full-time
EPAM is looking for a Sr. AI/ML Delivery Manager to serve as the senior AI delivery advisor responsible for guiding our client’s engineering organization from isolated AI experimentation to…
Added 4 hours ago
V
Consulting Manager- EPM Consulting Toronto, Canada
Voiant
Toronto, ON
- $180,000 to $185,000 CAD / year
- Full-time
Support business development activities, including client growth and new opportunity development for Voiant's EPM practice.
Added 4 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 4 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 4 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Oracle Siebel CRM technical configuration, solution design, development, and integration. The ideal candidate will have strong expertise in Siebel IP18, Siebel Open UI, Siebel EIM/EAI,…
Added 4 hours ago
G
Project Manager
GlobalVariable
Toronto, ON
- $80 to $85 CAD / hour
- Contract
Leads organizational development, strategy development, business planning, and Ministry funding requests.
Added 4 hours ago
J
Director, Financial Planning and Analysis
Jobgether
Canada
- Full-time
…mission-driven environment, with a hybrid work arrangement in Toronto and regular engagement across global time zones. International travel of up to 20% is…
Added 4 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Oracle Siebel CRM technical configuration, solution design, development, and integration. The ideal candidate will have strong expertise in Siebel IP18, Siebel Open UI, Siebel EIM/EAI,…
Added 4 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead the development and maintenance of project governance artifacts, including Project Charters, Project Change Requests (PCRs), business cases, decision records, risk registers, status…
Added 4 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11723
Added 4 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11723
Added 4 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows,…
Added 4 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows,…
Added 5 hours ago
Manager - Distribution and Transmission Settlements
Hydro One Networks Inc
Toronto, ON
…initiate action to ensure service levels are maintained. Lead development of mass Market related billing and manual meter reading related business plans, budgets and ongoing budget review,…

Klue

Customer Success Manager

Remote, Canada

Remote

$75,000 to $105,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $105,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 7, 2026

Original job description

At Klue, We’re Building the Future of Competitive Intelligence

The Customer Success team is hiring 👋

You're the person who walks into an account and immediately sees what matters: the risk no one's named yet, the expansion hiding in plain sight, the champion waiting to be developed. You earn trust fast, ask the right questions, and turn a customer's goals into a plan that actually sticks.

If that sounds like you, keep reading. We'd love to meet you.

As a Customer Success Manager at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every account team aligned, every customer growing, and every risk on the radar before it becomes a problem. Klue's product moves fast. New AI agents, integrations, and capabilities ship continuously. The CSMs who thrive here stay ahead of it, act on signals early, and show up as both a trusted advisor and a confident commercial partner.

Your Mission? To make sure every customer in your book gets real, measurable value from Klue, and grows because of it. You build the relationships, drive the adoption, and close the commercial outcomes. When your customers win, you win.

What's In It for You?

This role puts you at the center of how B2B companies use competitive intelligence to win deals, grow revenue, and own their markets. You'll work across industries and stakeholder levels, build deep customer intuition, and gain hard-won experience running complex change management inside leading organizations. In an AI-first company shipping continuously, your expertise compounds fast. No two years here look the same.

What You'll Do

Own Renewals and Expansions. Your book, your number. You forecast it, manage it, and hit it. That means spotting churn signals before anyone else names them, building the business case for expansion, and running cross-sell motions with Sales, including Klue's win-loss interview program. The commercial outcomes are yours.
Drive Adoption and Platform Completeness. Klue ships fast. Your job is to make sure every customer keeps up: AI agents running, integrations live, Curators and Consumers actually using the platform. You stay current on what's new and make it land, translating product velocity into conversations your customers care about.
Map Outcomes and Demonstrate ROI. You connect Klue to what your customers actually care about: win rate, rep confidence, PMM efficiency. You quantify it, document it, and make it impossible to argue with at renewal time. ROI isn't a slide you build at the end, it's a story you're telling all year.
Multi-Thread and Lead Change. Single-threaded accounts are at-risk accounts. You build across levels by default: economic buyers, Champions, Consumers, exec sponsors. You help customers navigate their own organizations and drive adoption through real friction, not around it.
Lead the Account Team. You own the account, which means owning the strategy and everyone working inside it. Win-Loss Researchers, PMAs, Sales, AI Solutions. You set the direction. They execute alongside you.

What Success Looks Like

We want you to love the role you're in and believe these are the things that matter most. You'll know you're nailing it when:

GRR and expansion targets are met or exceeded for your book every quarter.
All eligible customers have their AI agents running: right competitors tracked, right integrations live, platform usage above benchmarks.
Upsell and cross-sell opportunities are identified, qualified, and closed at or above target. Win-loss cross-sell pipeline exists and is actively moving for eligible accounts.
Every account has at least one documented ROI moment per quarter, tied to a specific Klue outcome.
Every account has at least two active contacts at different levels. No single-threaded accounts in your book.
Customers are activated on new product capabilities within one quarter of release.
Risk is flagged and acted on early, not discovered at renewal.

What You Bring

Must Haves:

The experience. track record in a CSM or commercial role with direct revenue accountability. You've owned renewals and expansion targets and hit them.
Ownership. ability to lead and coordinate a cross-functional account team without direct authority.
Customer facing. Proven success building trust and credibility across a customer organization, from day-to-day champions to executive buyers.
Commercial fluency. comfortable with upsell conversations, business-case development, and navigating contract dynamics with confidence.
Strong discovery skills. can diagnose a customer's business goals, connect them to Klue's platform outcomes, and make the link explicit and repeatable.
Change management instinct. knows how to build internal Champions, navigate complex stakeholder dynamics, and drive adoption against organizational friction.
Multi-threading instinct. you build relationships across levels by default, not as a recovery strategy.
Signal awareness and speed. proactively identifies risk and opportunity in customer behavior, usage data, and relationship health, and acts fast.
Technical curiosity. comfortable learning integrations and AI capabilities, and explaining them clearly to non-technical audiences.
AI-fluency. actively uses AI tools in day-to-day work and can model that behavior with customers.

Nice-to-Haves:

Experience in competitive intelligence, product marketing, sales enablement, or B2B SaaS.
Familiarity with technical integrations (MCP, CRM, Slack, or similar) and comfort guiding customers through deployment.
Knowledge of competitive enablement best practices and how revenue teams operationalize competitive programs.
Hands-on experience with AI tools beyond basic usage: prompt design, workflow automation, or AI-assisted customer work.

⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️

Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application.

At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate.

Why Klue Might Be the Perfect Fit For You

At Klue, you’ll push the boundaries of what’s possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. You’ll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark.

If you’re looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here.

Unlock Your Potential. Take Risks. Take Action. Innovate

How We Work at Klue

We love the balance of connection and flexibility. We work Office-First, with a hybrid touch, and work together in our vibrant offices on Mondays, Wednesdays & Thursdays to collaborate, brainstorm, and build together.

Our main hiring hubs are in:

🇨🇦 Vancouver (HQ)
🇨🇦 Toronto
🇬🇧 London

Our Commitment to You

High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews.
Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like discounts at Goodlife and Perkopolis are gravy.
Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan.
Our Vacation Policy is Take The Time You Need. We just ask that you give notice and don’t leave your team hanging.
Top-tier tools. All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling.
AI First. All employees are encouraged to lean into AI to work smarter and faster. Built something cool lately? Show us at our Friday Show, Don’t Tell Meetings.
Growth / Leadership. Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company.
Social connection. There’s no shortage of ways to stay connected and have fun. We get together once a year in Vancouver for a company- wide kickoff. Throughout the year our Hubs hold regular social events.
Dog-friendly spaces. Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved.

About Klue

We’re on a mission to help organizations stop losing winnable deals. Klue’s AI agents generate market, competitor, and buyer insights in a unified platform. We ensure it’s trustworthy, automated, and activated across every department, so they have the answers they need to own their market.

✨ Here’s what makes us tick:

Klue is AI-first at its core. It’s wired deep into our internal processes and tooling, powering our small but mighty team. It drives Klue’s autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments. Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork.
Competitor Insights. Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what’s happening in their market and why deals are won or lost. We’re a curious, collaborative team building a platform that helps companies compete with confidence, and we’re looking for people who want to do meaningful work alongside others who care about craft and impact.
A culture of curiosity, ownership and winning together. We’re a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment.

Explore More

By submitting your application, you agree that Klue may collect your personal data for recruiting, global organization planning, and related purposes. We may use automated or AI-assisted tools to support our recruitment process. All hiring decisions are made by our hiring team

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More about this job

Responsibilities

The Customer Success Manager owns the full customer relationship, driving adoption, renewals, and expansion while ensuring measurable ROI. They lead cross-functional account teams to align strategy and proactively manage risks to prevent churn.

Requirements

Candidates must have a proven track record in a CSM or commercial role with direct revenue accountability and experience managing renewals. Strong skills in building executive relationships, navigating complex organizational dynamics, and technical/AI fluency are required.

Skills

Customer success
Account management
Revenue accountability
Renewal management
Expansion strategy
Commercial fluency
Change management
Multi-threading
Data analysis
Technical curiosity
AI fluency
Relationship building
Business case development
Strategic planning
Cross-functional leadership
Discovery skills

Benefits

Extended health coverage
Dental coverage
Employee stock option plan
Flexible vacation policy
Mac or PC equipment
Career development
Coaching
Annual performance reviews
Dog-friendly office

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Competitive Intelligence
AI Agents
CRM
Slack
Win-Loss Analysis
Product Marketing
Sales Enablement
ROI
Churn Prevention
Cross-sell
Upsell
Stakeholder Management
Integrations
MCP
Workflow Automation
Prompt Design
Revenue Teams
Account Strategy

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