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Added 8 mins ago
KD
Manager, Revenue Growth Management
Keurig Dr Pepper Canada
Mississauga, ON
- Full-time
The Revenue Growth Manager supports the PASO team through a mandate anchored in three core pillars: trade promotion management and governance, sales and supply planning, and commercial…
Added 8 mins ago
CW
Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
- Full-time
CTI is an architectural and furniture solutions dealer. We partner with our clients to execute commercial projects - curating, procuring, delivering, and supporting environments that help…
Added 8 mins ago
AA
Administration - Project Manager - Glazing Systems Program
Apex Aluminum Extrusions
Langley (District), BC · Langley, BC
- Full-time
The Project Manager – Glazing Systems Program is responsible for developing, launching, and managing a new glazing systems program at Apex Aluminum. This role serves as the internal and…
Added 11 mins ago
I
Cleaner Part Time
ISS
Coquitlam, BC
- Part-time
Janitors keep assigned areas, such as offices, commercial spaces, industrial spaces, or institutional buildings, in clean and orderly condition. You will work successfully with fellow…
Added 22 mins ago
PV
Operations and Sales Director
Park View Homes
Ottawa, ON
- Full-time
The role combines two key seats on our Accountability Chart - Sales Manager and Operations Manager - into one senior leadership mandate.
Added 22 mins ago
ID
Junior Project Manager
Inter-Co Division 10 Inc.
Richmond, BC
- Full-time
We are currently hiring a Junior Project Manager for our office in Richmond, BC.
Added 22 mins ago
KE
Structural Engineer Project Manager
KL Engineering Inc.
Saskatoon, SK
- Full-time
Intermediate Structural Engineer / Project Manager
Added 22 mins ago
OD
Garage Door Installer Helper
Overhead Door Corporation
Calgary, AB
- Full-time
…Technician in our Calgary branch. Reporting to the Field Operations Manager, the Helper will work as part of a two-person crew, this position will assist in the service and/or installation…
Added 25 mins ago
WM
Swing Driver All Lines - Courtice, ON
Waste Management, Inc. (WM)
Courtice, ON
- Full-time
Safely operates a heavy-duty truck to perform assigned duties on swing routes. Safely drives a heavy-duty Commercial vehicle into a variety of environments; Residential, Commercial, and…
Added 40 mins ago
RE
Youth Care Worker - Corman Park, SK
Ranch Ehrlo Society
Martensville, SK
- Full-time
Guide and support new employees, practicum students, and volunteers, as directed by the unit manager.
Added 40 mins ago
RE
Youth Care Worker - Prince Albert, SK
Ranch Ehrlo Society
Prince Albert, SK
- Part-time
Guide and support new employees, practicum students, and volunteers, as directed by the unit manager.
Added 40 mins ago
MC
Financial Services Associate - Full Time
Meridian Credit Union
Fort Erie, ON
- $60,000 to $64,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 40 mins ago
MC
Licensed Financial Services Associate - Full Time
Meridian Credit Union
Pembroke, ON
- $60,000 to $64,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 40 mins ago
RB
Associate Operations Representative - Deposit Processing
Royal Bank of Canada
Halifax, NS
- Part-time
Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
Added 40 mins ago
S
Head of Portfolio Operations Specialty Care Canada
Sanofi
Toronto, ON
- Full-time
The Head of Portfolio Operations for Sanofi Specialty Care Canada reports directly to the General Manager and Canada Country Lead, driving strategic projects and managing critical…
Added 40 mins ago
R
Associate Operations Representative - Deposit Processing
RBC
Halifax, NS
- Part-time
Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
Added 51 mins ago
CB
Power Washing & Window Cleaning Technician
Clean Break Home Services
Vancouver, BC
- Full-time
…gutter care, and soft washing - for residential, strata, and commercial…
Added 51 mins ago
B
Customer Success Manager
Bambuser
Montreal, QC
- Full-time
…create richer, more engaging customer experiences and measurable commercial…
Added 51 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
…products and sustainable solutions to support residential, commercial, and infrastructure projects across the…
Added 51 mins ago
HD
Customer Relationship Analyst 2
Huntington Distribution Finance - North America
Montreal, QC
- Full-time
Huntington Commercial Finance Canada, Inc., doing business as Huntington Distribution Finance, is looking for qualified candidates for the position of Customer Relationship Analyst 2
Added 51 mins ago
K
Business Advisor
KBRS
St. John's, NL
- Full-time
…than 30 years of industry experience, the company supports the commercial fisheries and marine sectors through a group of specialized businesses focused on vessel transactions, marine…
Added 51 mins ago
FS
Part-time (Casual) Food Rescue Driver
Food Stash Foundation
Vancouver, BC
- Part-time
…at Food Stash. Reporting to the Operations & Food Recovery Manager, the Food Rescue Driver is responsible for picking up rescued food from food donors, delivering food to our community…
Added 55 mins ago
A
Contract Manager - Airport Project
AECOM
Mississauga, ON
- $170,000 to $220,000 CAD / year
- Full-time
Collaborate with the Commercial Manager to develop and maintain accurate reports on contract performance.
Added 55 mins ago
A
Commercial Manager - Airport Project
AECOM
Mississauga, ON
- $170,000 to $220,000 CAD / year
- Full-time
AECOM is seeking a Commercial Manager to join our team. This position is based on-site, out of Mississauga. We are seeking professionals to join our team to help us build one of the most…
Added 55 mins ago
E
Maintenance Manager, Toronto
Equinox
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
We are looking for an energetic, creative, and reliable Maintenance Manager to join the Equinox team at its luxurious club in Toronto. This is a great position for a candidate looking to…

Klue

Customer Success Manager

Remote, Canada

Remote

$75,000 to $105,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $105,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 7, 2026

Original job description

At Klue, We’re Building the Future of Competitive Intelligence

The Customer Success team is hiring 👋

You're the person who walks into an account and immediately sees what matters: the risk no one's named yet, the expansion hiding in plain sight, the champion waiting to be developed. You earn trust fast, ask the right questions, and turn a customer's goals into a plan that actually sticks.

If that sounds like you, keep reading. We'd love to meet you.

As a Customer Success Manager at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every account team aligned, every customer growing, and every risk on the radar before it becomes a problem. Klue's product moves fast. New AI agents, integrations, and capabilities ship continuously. The CSMs who thrive here stay ahead of it, act on signals early, and show up as both a trusted advisor and a confident commercial partner.

Your Mission? To make sure every customer in your book gets real, measurable value from Klue, and grows because of it. You build the relationships, drive the adoption, and close the commercial outcomes. When your customers win, you win.

What's In It for You?

This role puts you at the center of how B2B companies use competitive intelligence to win deals, grow revenue, and own their markets. You'll work across industries and stakeholder levels, build deep customer intuition, and gain hard-won experience running complex change management inside leading organizations. In an AI-first company shipping continuously, your expertise compounds fast. No two years here look the same.

What You'll Do

Own Renewals and Expansions. Your book, your number. You forecast it, manage it, and hit it. That means spotting churn signals before anyone else names them, building the business case for expansion, and running cross-sell motions with Sales, including Klue's win-loss interview program. The commercial outcomes are yours.
Drive Adoption and Platform Completeness. Klue ships fast. Your job is to make sure every customer keeps up: AI agents running, integrations live, Curators and Consumers actually using the platform. You stay current on what's new and make it land, translating product velocity into conversations your customers care about.
Map Outcomes and Demonstrate ROI. You connect Klue to what your customers actually care about: win rate, rep confidence, PMM efficiency. You quantify it, document it, and make it impossible to argue with at renewal time. ROI isn't a slide you build at the end, it's a story you're telling all year.
Multi-Thread and Lead Change. Single-threaded accounts are at-risk accounts. You build across levels by default: economic buyers, Champions, Consumers, exec sponsors. You help customers navigate their own organizations and drive adoption through real friction, not around it.
Lead the Account Team. You own the account, which means owning the strategy and everyone working inside it. Win-Loss Researchers, PMAs, Sales, AI Solutions. You set the direction. They execute alongside you.

What Success Looks Like

We want you to love the role you're in and believe these are the things that matter most. You'll know you're nailing it when:

GRR and expansion targets are met or exceeded for your book every quarter.
All eligible customers have their AI agents running: right competitors tracked, right integrations live, platform usage above benchmarks.
Upsell and cross-sell opportunities are identified, qualified, and closed at or above target. Win-loss cross-sell pipeline exists and is actively moving for eligible accounts.
Every account has at least one documented ROI moment per quarter, tied to a specific Klue outcome.
Every account has at least two active contacts at different levels. No single-threaded accounts in your book.
Customers are activated on new product capabilities within one quarter of release.
Risk is flagged and acted on early, not discovered at renewal.

What You Bring

Must Haves:

The experience. track record in a CSM or commercial role with direct revenue accountability. You've owned renewals and expansion targets and hit them.
Ownership. ability to lead and coordinate a cross-functional account team without direct authority.
Customer facing. Proven success building trust and credibility across a customer organization, from day-to-day champions to executive buyers.
Commercial fluency. comfortable with upsell conversations, business-case development, and navigating contract dynamics with confidence.
Strong discovery skills. can diagnose a customer's business goals, connect them to Klue's platform outcomes, and make the link explicit and repeatable.
Change management instinct. knows how to build internal Champions, navigate complex stakeholder dynamics, and drive adoption against organizational friction.
Multi-threading instinct. you build relationships across levels by default, not as a recovery strategy.
Signal awareness and speed. proactively identifies risk and opportunity in customer behavior, usage data, and relationship health, and acts fast.
Technical curiosity. comfortable learning integrations and AI capabilities, and explaining them clearly to non-technical audiences.
AI-fluency. actively uses AI tools in day-to-day work and can model that behavior with customers.

Nice-to-Haves:

Experience in competitive intelligence, product marketing, sales enablement, or B2B SaaS.
Familiarity with technical integrations (MCP, CRM, Slack, or similar) and comfort guiding customers through deployment.
Knowledge of competitive enablement best practices and how revenue teams operationalize competitive programs.
Hands-on experience with AI tools beyond basic usage: prompt design, workflow automation, or AI-assisted customer work.

⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️

Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application.

At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate.

Why Klue Might Be the Perfect Fit For You

At Klue, you’ll push the boundaries of what’s possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. You’ll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark.

If you’re looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here.

Unlock Your Potential. Take Risks. Take Action. Innovate

How We Work at Klue

We love the balance of connection and flexibility. We work Office-First, with a hybrid touch, and work together in our vibrant offices on Mondays, Wednesdays & Thursdays to collaborate, brainstorm, and build together.

Our main hiring hubs are in:

🇨🇦 Vancouver (HQ)
🇨🇦 Toronto
🇬🇧 London

Our Commitment to You

High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews.
Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like discounts at Goodlife and Perkopolis are gravy.
Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan.
Our Vacation Policy is Take The Time You Need. We just ask that you give notice and don’t leave your team hanging.
Top-tier tools. All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling.
AI First. All employees are encouraged to lean into AI to work smarter and faster. Built something cool lately? Show us at our Friday Show, Don’t Tell Meetings.
Growth / Leadership. Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company.
Social connection. There’s no shortage of ways to stay connected and have fun. We get together once a year in Vancouver for a company- wide kickoff. Throughout the year our Hubs hold regular social events.
Dog-friendly spaces. Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved.

About Klue

We’re on a mission to help organizations stop losing winnable deals. Klue’s AI agents generate market, competitor, and buyer insights in a unified platform. We ensure it’s trustworthy, automated, and activated across every department, so they have the answers they need to own their market.

✨ Here’s what makes us tick:

Klue is AI-first at its core. It’s wired deep into our internal processes and tooling, powering our small but mighty team. It drives Klue’s autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments. Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork.
Competitor Insights. Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what’s happening in their market and why deals are won or lost. We’re a curious, collaborative team building a platform that helps companies compete with confidence, and we’re looking for people who want to do meaningful work alongside others who care about craft and impact.
A culture of curiosity, ownership and winning together. We’re a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment.

Explore More

By submitting your application, you agree that Klue may collect your personal data for recruiting, global organization planning, and related purposes. We may use automated or AI-assisted tools to support our recruitment process. All hiring decisions are made by our hiring team

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More about this job

Responsibilities

The Customer Success Manager owns the full customer relationship, driving adoption, renewals, and expansion while ensuring measurable ROI. They lead cross-functional account teams to align strategy and proactively manage risks to prevent churn.

Requirements

Candidates must have a proven track record in a CSM or commercial role with direct revenue accountability and experience managing renewals. Strong skills in building executive relationships, navigating complex organizational dynamics, and technical/AI fluency are required.

Skills

Customer success
Account management
Revenue accountability
Renewal management
Expansion strategy
Commercial fluency
Change management
Multi-threading
Data analysis
Technical curiosity
AI fluency
Relationship building
Business case development
Strategic planning
Cross-functional leadership
Discovery skills

Benefits

Extended health coverage
Dental coverage
Employee stock option plan
Flexible vacation policy
Mac or PC equipment
Career development
Coaching
Annual performance reviews
Dog-friendly office

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Competitive Intelligence
AI Agents
CRM
Slack
Win-Loss Analysis
Product Marketing
Sales Enablement
ROI
Churn Prevention
Cross-sell
Upsell
Stakeholder Management
Integrations
MCP
Workflow Automation
Prompt Design
Revenue Teams
Account Strategy

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