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Added 4 mins ago
CF
Manager, Finance (Wealth)
CI Financial
Toronto, ON
- Full-time
Identify and implement opportunities to improve efficiency, automation, and reporting effectiveness.
Added 4 mins ago
CT
Financial Analyst, Margin Retail Accounting
Canadian Tire Corporation
Toronto, ON
- Full-time
Reporting to the Manager, Margin Accounting, this role provides unique insight into Canadian Tire’s retail banners, key business initiatives and financial results. As part of a dynamic…
Added 18 mins ago
AC
Senior Manager Global Internal Audit and Internal Controls
Alimentation Couche-Tard
Laval, QC
- Internship
Coordinate annual ICOFR scoping, planning, and risk assessment activities, and support program governance.
Added 18 mins ago
C
NEW GRAD Junior Project Manager/ Business Analyst
CGI
Toronto, ON
- Full-time
Work with delivery and account leaders to identify improvement opportunities, automation ideas, reporting enhancements, and process efficiencies.
Added 18 mins ago
CF
Manager, Finance (Wealth)
CI Financial
Toronto, ON
- Full-time
As part of CI’s Canadian Wealth division, the Manager, Finance (Wealth) role is ideal for a high-performing finance professional who wants to build on a strong financial reporting…
Added 19 mins ago
CT
Service Manager
Convergint Technologies Ltd
Mississauga, ON
- $130,000 to $135,000 CAD / year
Responsible for helping the Sales Manager grow existing service business. When a dedicated Service Account Executive is hired, your responsibility will include co-managing this resource to…
Added 19 mins ago
E
Senior Analyst, Finance Systems
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager – Finance Systems, the Senior Analyst – Finance Systems will be responsible for assisting with Workday financial system configuration, reporting and…
Added 19 mins ago
Corporate Accountant | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Contribute to process improvement, automation, and reporting efficiency initiatives that enhance the quality and effectiveness of financial reporting.
Added 19 mins ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician (Pharmacy Practice Assistant) participates in the provision of safe, competent, patient or family…
Added 34 mins ago
ZT
Senior Manager, Technical Software Program Manager
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
The Senior Manager, Technical Software Program Management (TPM) for EMC SW Solutions is a leadership role responsible for steering large-scale, complex software programs from initial…
Added 48 mins ago
CG
Martech/ Growth Engineer
Credit Genie
Toronto, ON
- $180,000 to $230,000 USD / year
- Full-time
…and retention across marketing data, attribution, lifecycle automation, experimentation, advertising platforms, and AI-powered…
Added 49 mins ago
Project Manager
Hoskin Group
Montreal, QC · Lachine, Quebec
The Project Manager will play a pivotal role in overseeing and coordinating critical internal projects across the Hoskin
Added 1 hour ago
B
Managing Director, Head of Financial Engineering
BMO
Toronto, ON · FCP
- Full-time
Identify opportunities to leverage data, quantitative methods, automation and emerging technologies to solve investment and business challenges.
Added 1 hour ago
PI
Commissioning Manager
Progesys Inc
Sudbury, ON
- Full-time
Progesys is looking for a Commissioning Supervisor - Electrical/Instrumentation/Automation to work on a mining project in Ontario. The Commissioning Supervisor will have to ensure in a…
Added 1 hour ago
TI
Demand Marketing Specialist - 12 month contract
Talencity Inc.
Toronto, ON · north york, ontaro
- Contract
Experience using and developing emails and email nurtures through Marketing Automation Platforms like Marketo
Added 1 hour ago
DI
Sr Analyst, Financial Consolidation & Reporting
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Waterloo, ON
- Full-time
Reporting to the Manager, Regulatory Reporting, this Senior Financial Analyst (“SFA”) position is a key member of the finance team. This role provides opportunities for cross-functional…
Added 1 hour ago
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Personal Support Worker- Apsley
CBI Home Health
Faraday, ON · Apsley, ON
- Part-time
Comprehensive benefits package including Group RRSP, Retirement Savings Program, extended medical and dental coverage
Added 1 hour ago
CH
Personal Support Worker- Uxbridge/ Port Perry
CBI Home Health
Uxbridge, ON
- Part-time
Comprehensive benefits package including Group RRSP, Retirement Savings Program, extended medical and dental coverage
Added 1 hour ago
CH
Personal Support Worker- Havelock/ Norwood/ Douro
CBI Home Health
ON · Havelock, ON
- Part-time
Comprehensive benefits package including Group RRSP, Retirement Savings Program, extended medical and dental coverage
Added 1 hour ago
A
Content Marketing Manager (12 months contract)
Amilia
Montreal, QC
- Full-time
We’re looking for a Content Marketing Manager to join our team on a 12-month contract and own our content engine from strategy through execution. You'll run a high-volume webinar program,…
Added 1 hour ago
R
Enterprise Change Enablement Manager
RBC
Toronto, ON
- Full-time
Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with…
Added 1 hour ago
I
Senior Manager, Information Security & IT
illumin
Toronto, ON
- Full-time
Reporting to the CITO, we are hiring a Senior Manager, Information Security & IT to lead information security across illumin while providing leadership to our corporate IT function. As our…
Added 2 hours ago
Automation Specialist
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Edmonton, AB
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Added 2 hours ago
Lead, Technical Services
MongoDB
Toronto, ON
…growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for…
Added 2 hours ago
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Klue

Senior Customer Success Manager

Remote, Canada

Remote

$90,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 7, 2026

Original job description

At Klue, We’re Building the Future of Competitive Intelligence

The Customer Success team is hiring 👋

You're the person who walks into an account and immediately sees what matters: the risk no one's named yet, the expansion hiding in plain sight, the champion waiting to be developed. You earn trust fast, ask the right questions, and turn a customer's goals into a plan that actually sticks.

If that sounds like you, keep reading. We'd love to meet you.

As a Senior Customer Success Manager at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every account team aligned, every customer growing, and every risk on the radar before it becomes a problem. Klue's product moves fast. New AI agents, integrations, and capabilities ship continuously. The CSMs who thrive here stay ahead of it, act on signals early, and show up as both a trusted advisor and a confident commercial partner.

Your Mission? To make sure every customer in your book gets real, measurable value from Klue, and grows because of it. You build the relationships, drive the adoption, and close the commercial outcomes. When your customers win, you win.

What's In It for You?

This role puts you at the center of how B2B companies use competitive intelligence to win deals, grow revenue, and own their markets. You'll work across industries and stakeholder levels, build deep customer intuition, and gain hard-won experience running complex change management inside leading organizations. In an AI-first company shipping continuously, your expertise compounds fast. No two years here look the same.

What You'll Do

Own Renewals and Expansions. Your book, your number. You forecast it, manage it, and hit it. That means spotting churn signals before anyone else names them, building the business case for expansion, and running cross-sell motions with Sales, including Klue's win-loss interview program. The commercial outcomes are yours.
Drive Adoption and Platform Completeness. Klue ships fast. Your job is to make sure every customer keeps up: AI agents running, integrations live, Curators and Consumers actually using the platform. You stay current on what's new and make it land, translating product velocity into conversations your customers care about.
Map Outcomes and Demonstrate ROI. You connect Klue to what your customers actually care about: win rate, rep confidence, PMM efficiency. You quantify it, document it, and make it impossible to argue with at renewal time. ROI isn't a slide you build at the end, it's a story you're telling all year.
Multi-Thread and Lead Change. Single-threaded accounts are at-risk accounts. You build across levels by default: economic buyers, Champions, Consumers, exec sponsors. You help customers navigate their own organizations and drive adoption through real friction, not around it.
Lead the Account Team. You own the account, which means owning the strategy and everyone working inside it. Win-Loss Researchers, PMAs, Sales, AI Solutions. You set the direction. They execute alongside you.

What Success Looks Like

We want you to love the role you're in and believe these are the things that matter most. You'll know you're nailing it when:

GRR and expansion targets are met or exceeded for your book every quarter.
All eligible customers have their AI agents running: right competitors tracked, right integrations live, platform usage above benchmarks.
Upsell and cross-sell opportunities are identified, qualified, and closed at or above target. Win-loss cross-sell pipeline exists and is actively moving for eligible accounts.
Every account has at least one documented ROI moment per quarter, tied to a specific Klue outcome.
Every account has at least two active contacts at different levels. No single-threaded accounts in your book.
Customers are activated on new product capabilities within one quarter of release.
Risk is flagged and acted on early, not discovered at renewal.

What You Bring

Must Haves:

The experience. track record in a CSM or commercial role with direct revenue accountability. You've owned renewals and expansion targets and hit them.
Ownership. ability to lead and coordinate a cross-functional account team without direct authority.
Customer facing. Proven success building trust and credibility across a customer organization, from day-to-day champions to executive buyers.
Commercial fluency. comfortable with upsell conversations, business-case development, and navigating contract dynamics with confidence.
Strong discovery skills. can diagnose a customer's business goals, connect them to Klue's platform outcomes, and make the link explicit and repeatable.
Change management instinct. knows how to build internal Champions, navigate complex stakeholder dynamics, and drive adoption against organizational friction.
Multi-threading instinct. you build relationships across levels by default, not as a recovery strategy.
Signal awareness and speed. proactively identifies risk and opportunity in customer behavior, usage data, and relationship health, and acts fast.
Technical curiosity. comfortable learning integrations and AI capabilities, and explaining them clearly to non-technical audiences.
AI-fluency. actively uses AI tools in day-to-day work and can model that behavior with customers.

Nice-to-Haves:

Experience in competitive intelligence, product marketing, sales enablement, or B2B SaaS.
Familiarity with technical integrations (MCP, CRM, Slack, or similar) and comfort guiding customers through deployment.
Knowledge of competitive enablement best practices and how revenue teams operationalize competitive programs.
Hands-on experience with AI tools beyond basic usage: prompt design, workflow automation, or AI-assisted customer work.

⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️

Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application.

At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate.

Why Klue Might Be the Perfect Fit For You

At Klue, you’ll push the boundaries of what’s possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. You’ll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark.

If you’re looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here.

Unlock Your Potential. Take Risks. Take Action. Innovate

How We Work at Klue

We love the balance of connection and flexibility. We work Office-First, with a hybrid touch, and work together in our vibrant offices on Mondays, Wednesdays & Thursdays to collaborate, brainstorm, and build together.

Our main hiring hubs are in:

🇨🇦 Vancouver (HQ)
🇨🇦 Toronto
🇬🇧 London

Our Commitment to You

High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews.
Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like discounts at Goodlife and Perkopolis are gravy.
Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan.
Our Vacation Policy is Take The Time You Need. We just ask that you give notice and don’t leave your team hanging.
Top-tier tools. All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling.
AI First. All employees are encouraged to lean into AI to work smarter and faster. Built something cool lately? Show us at our Friday Show, Don’t Tell Meetings.
Growth / Leadership. Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company.
Social connection. There’s no shortage of ways to stay connected and have fun. We get together once a year in Vancouver for a company- wide kickoff. Throughout the year our Hubs hold regular social events.
Dog-friendly spaces. Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved.

About Klue

We’re on a mission to help organizations stop losing winnable deals. Klue’s AI agents generate market, competitor, and buyer insights in a unified platform. We ensure it’s trustworthy, automated, and activated across every department, so they have the answers they need to own their market.

✨ Here’s what makes us tick:

Klue is AI-first at its core. It’s wired deep into our internal processes and tooling, powering our small but mighty team. It drives Klue’s autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments. Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork.
Competitor Insights. Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what’s happening in their market and why deals are won or lost. We’re a curious, collaborative team building a platform that helps companies compete with confidence, and we’re looking for people who want to do meaningful work alongside others who care about craft and impact.
A culture of curiosity, ownership and winning together. We’re a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment.

Explore More

By submitting your application, you agree that Klue may collect your personal data for recruiting, global organization planning, and related purposes. We may use automated or AI-assisted tools to support our recruitment process. All hiring decisions are made by our hiring team

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More about this job

Responsibilities

The Senior Customer Success Manager owns the full customer relationship, driving adoption, renewals, and expansion while ensuring measurable ROI. They lead cross-functional account teams to align strategy and proactively manage risks to prevent churn.

Requirements

Candidates must have a proven track record in a commercial or CSM role with direct revenue accountability and experience managing renewals. Strong skills in multi-threading, change management, and technical/AI fluency are required to navigate complex stakeholder dynamics.

Skills

Customer success
Account management
Revenue accountability
Renewal management
Expansion strategy
Cross-functional leadership
Relationship building
Commercial fluency
Discovery skills
Change management
Multi-threading
Data analysis
Technical curiosity
AI fluency
Business case development
Strategic planning

Benefits

Extended health coverage
Dental coverage
Employee stock option plan
Flexible vacation policy
Mac or PC equipment
Professional development
Coaching
Social events
Dog-friendly office

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Competitive Intelligence
B2B
AI Agents
CRM
Slack
Integrations
Win-Loss Analysis
Product Marketing
Sales Enablement
ROI
Churn Management
Account Strategy
Stakeholder Management
Workflow Automation
Prompt Design
Revenue Growth
Change Management
Data-driven
Technical Integrations
Market Insights
Customer Adoption
Executive Engagement
Commercial Strategy

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