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Added 4 months ago
K
Program Management Associate
Klue
Vancouver, British Columbia
- $45,000 to $55,000 CAD / year
- Full-time
…invaluable win-loss data to enrich the roles of our ever-growing client-base. We are excited about what the future holds ahead for us and our…
Added 5 months ago
VC
VON Virtual Job Fair - Nova Scotia
VON Canada
Stellarton, Nova Scotia
- Part-time
Other positions may be available (Administration, Client Service Associate, HR, Finance, IT, etc.) To view current career opportunities, please visit von.ca/careers
Added 3 months ago
HI
Branch Team Lead
HUB International
Sicamous, BC
- Full-time
Answer client and associate questions, handle service/call escalations, answer phone inquiries, complete special projects, train new hires, and assist in creating processes
Added 3 months ago
C
Associate Insurance Advisor
Co-operators
Preeceville, SK
- Full-time
The Associate Insurance Advisor II is a key player in the support and development of the agency operation primarily through sales and service. This role utilizes a broad knowledge of The…
Added 3 months ago
CG
Investment Associate, Wealth Management
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 1 month ago
C
Account Support Representative Associate/Associ�(e) repr�sentant(e) au soutien des comptes.
Compucom
Toronto, ON
- $44,250 to $59,000 CAD / year
- Full-time
The Account Support Rep Associate is an entry-level position and will provide day-to-day account interaction and order processing services for the customer. The role manages account…
Added 4 months ago
DG
Baker/Coffee Service - Part Time Weekends
Dexterra Group
Guelph, Ontario
- Part-time
As a Food Services Associate, reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires excellent…
Added 5 months ago
SW
Portfolio Manager - Associate Portfolio Manager - Wealth Manager - SJF - Waterloo
Scotia Wealth Management
Waterloo, Ontario
- Full-time
Professionals who lead client relationships by collaborating closely with SJF’s Total Wealth and CRIA teams, without holding discretionary registration. We provide the training and support…
Added 4 months ago
WE
Design Studio Spc/Home Stylist, Mt Royal-West Elm
West Elm
Calgary, Alberta
- Full-time
Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
Added 4 months ago
DG
Food Service Associate
Dexterra Group
Orillia, Ontario
- Full-time
As a Food Services Associate , reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires excellent…
Added 3 months ago
JI
Leadership Opportunities - Northern New Brunswick
J.D. Irving, Limited
Edmundston, NB
- Full-time
…détermination, à inspirer les équipes et à offrir des expériences client exceptionnelles, voici votre occasion de bâtir une carrière enrichissante avec…
Added 3 months ago
P
Risk Modelling Services, Actuarial, Life Senior Associate (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
Exceptional commitment to providing excellent client service, by building and maintaining productive relationships with both internal and external clients
Added 3 months ago
MU
Business Development Associate
Monex USA
Toronto, ON
- Full-time
The Business Development Associate is responsible for driving new business growth within the Canadian market, identifying and onboarding corporate and institutional clients, and building…
Added 3 months ago
RR
Client Services Associate
RH Restoration Hardware
Toronto, ON
- Full-time
Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style,…
Added 3 months ago
LC
Sales Associate | Part-time | Kitchener
Linen Chest
Kitchener, ON
- Part-time
You want to be part of a dynamic team and you excel at selling and customer service? You like to connect, develop trusting relationships and provide a unique shopping experience? You want…
Added 2 months ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- Full-time
Manage and update the Customer Relationship Management (CRM) database (Microsoft Dynamics), including – scheduled calls, updated client records, notes from each call, and appointments set.
Added 2 months ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- Full-time
Manage and update the Customer Relationship Management (CRM) database (Microsoft Dynamics), including – scheduled calls, updated client records, notes from each call, and appointments set.
Added 3 months ago
T
Customer Experience Associate – Future Opportunities (Mandarin, Korean and/or Vietnamese Language Skills an Asset)
TD
Surrey, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 3 months ago
HI
Associate Vice President, Client Service Centre
HUB International
Burnaby, BC
- Full-time
We're looking for an Associate Vice President for our Client Service Centre who thrives in a fast-paced environment, enjoys a challenge and is excited about supporting a growing team and…
Added 3 months ago
T
Customer Experience Associate – Future Opportunities (Cantonese, Mandarin, Korean and/or Vietnamese Language Skills an Asset)
TD
Richmond, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 3 months ago
S
Retail Associate - Skin Care Coach - Westhills
skoah
Calgary, AB
- Full-time
…organization, well-trained in the skoah standard of customer service and product knowledge. Goal oriented, professional and ecstatic to educate our customers, krew members receive…
Added 3 months ago
OD
OSL Hello Fresh Field Sales Agent - North York **$750 Signing Bonus! Ask for Details**
OSL Direct Services
Toronto, ON · North York, ON
- Other
Professionalism: Conduct yourself with optimism, empathy, and integrity as the face of our client
Added 3 months ago
OD
OSL Hello Fresh Field Sales Agent - New Market, ON **$750 Signing Bonus!**
OSL Direct Services
Newmarket, ON
- Other
Professionalism: Conduct yourself with optimism, empathy, and integrity as the face of our client
Added 1 month ago
A
Associate Content Department Lead
ATRIUM
Edmonton, AB
- Full-time
ATRIUM is hiring an Associate Content Department Lead to make that next step real. This is not a conventional Content Manager position and it is not a full writing workload with management…
Added 1 month ago
C
Associate, Private Wealth Rotational Program (Halifax)
CIBC
Halifax, NS
- Full-time
As a member of the Private Wealth Team, you’ll develop and build the skills to effectively manage and grow your client portfolio by providing dedicated relationship management, complex…

Klue

Program Management Associate

Vancouver, BC, Canada

$45,000 to $55,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Jun 17, 2026

Original job description

At Klue, We’re Building the Future of Competitive IntelligenceThe Win-Loss team is hiring 👋What is the Win-Loss Team? At Klue, our team of experienced analysts design and deliver research programs for a wide range of business-to-business (B2B) technology companies. Using a structured, scalable process, we enable our clients to improve their win rates by making more informed and impactful business decisions. Klue acquired Goldpan.ai in 2025, enhancing our product offering. With this acquisition, we are continuing to add invaluable win-loss data to enrich the roles of our ever-growing client-base. We are excited about what the future holds ahead for us and our clients! As a Program Management Associate, you'll operate at the intersection of win-loss research, B2B technology programs, and qualitative research recruitment operations. You'll leverage tools like HubSpot, Nooks, LinkedIn, and AI-assisted workflows to build outreach campaigns and recruitment processes that transform contact data and stale CRM data into completed, high-quality research interviews. Your mission? To recruit qualified participants for win-loss research programs that B2B technology companies rely on to make more informed, impactful business decisions. You'll champion outreach quality, partner closely with CSMs and Researchers, and influence how programs run - helping shape how Klue delivers win-loss research at scale. When clients get the interviews they need, the Win-Loss team succeeds too. What's In It for You? You'll work hands-on with multi-channel outreach, program management, and AI-forward workflows, executing recruitment processes that directly impact research quality and client outcomes. You'll develop expertise in win-loss interview recruitment, becoming the internal expert on outreach strategy across Klue's programs. You'll see a direct impact on interview utilization and client retention while strengthening your ability to run complex, high-volume research programs with precision. Working closely with CSMs, Researchers, AEs, and AI Ops, you'll play a meaningful role in shaping how Klue's Win-Loss team delivers research programs at scale. As you excel, you'll gain opportunities for expanded ownership and growth - whether that's deepening your expertise within the PMA function or moving into qualitative research, customer success, or outbound sales. What You'll Do Interview Recruitment and Outreach. Execute high-volume, multi-channel outreach via email, phone (parallel dialing via Nooks), and LinkedIn to recruit qualified participants for win-loss research interviews. Manage outreach across ~30 active customer programs simultaneously, track and update recruitment statuses in HubSpot accurately and on time, identify when programs are stalling, investigate root causes, and proactively propose solutions. Test new outreach tactics and contribute ideas to improve interview conversion rates across the team. Interview Qualification and Handoff. Ensure interview opportunity data is clean, structured, and qualified before research calls. Proactively fill in missing details on HubSpot interview cards and communicate with researchers about anything that could affect interview quality or research scope alignment - so researchers are never walking into a call underprepared. Internal Collaboration and Account Health. Serve as a connected, communicative member of each program's account team alongside the CSM and Researcher. Regularly share recruitment status, challenges, and proposed solutions so the team is never caught off guard. Contribute to account health discussions, flag risks to program momentum or renewal, and join customer calls when needed. Recruitment Expertise and Continuous Improvement. Build fluency in Klue's outreach approaches (Sales First, Leadership First, Klue Direct) and when each works best. Informally advise AEs, CSMs, and Researchers on recruitment strategy. Lean into AI tools and automations to work faster and smarter, and propose improvements to team processes and outreach workflows. What Success Looks Like We want you to love the role you're in, and believe these skills and experiences will help you be successful. You'll know you're on track when: You're consistently hitting your individual monthly target of 80 completed interviews. HubSpot and our operations platform are always up to date, statuses are accurate, editorial cards are complete, nothing falls through the cracks. Researchers never walk into an interview underprepared because of something on the recruitment side. The internal account team knows what's happening in your programs without having to ask. When a program is struggling, you're already working on a root cause and a proposed solution before anyone escalates. You're actively contributing ideas and improvements to the team, not just running the playbook. What You Bring Must Haves Highly organized with strong time management. You can keep 30 programs straight without dropping the ball. Self-driven and persistent. You're not afraid of rejection and you follow through on what you commit to. Concise, confident and proactive. Clear, professional communicator across email, phone, and LinkedIn. Collaborative by default. You operate as a genuine team member and keep your account team in the loop. Curious and discovery-minded. You dig into root causes and don't accept surface-level answers when something isn't working. Outreach strategy. Willing to use LinkedIn as a core outreach tool (this is non-negotiable). Nice-to-Haves Comfortable with change and ambiguity, processes evolve quickly at Klue and you adapt without friction. Background in psychology, anthropology, market research, business analytics, or any field that builds genuine curiosity about why people make decisions. Familiarity with outreach sequencing tools, HubSpot, or CRM platforms. Exposure to B2B SaaS, win-loss research, or qualitative research programs. Comfort with AI tools and an automation-first mindset. ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate. Why Klue Might Be the Perfect Fit For You At Klue, you’ll push the boundaries of what’s possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. You’ll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark. If you’re looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here. Unlock Your Potential. Take Risks. Take Action. Innovate How We Work at Klue We love the balance of connection and flexibility. We work Office-First, with a hybrid touch, and work together in our vibrant offices on Mondays, Wednesdays & Thursdays to collaborate, brainstorm, and build together. Our main hiring hubs are in: 🇨🇦 Vancouver (HQ) 🇨🇦 Toronto 🇬🇧 London Our Commitment to You High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews. Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like discounts at Goodlife and Perkopolis are gravy. Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan. Our Vacation Policy is Take The Time You Need. We just ask that you give notice and don’t leave your team hanging. Top-tier tools. All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling. AI First. All employees are encouraged to lean into AI to work smarter and faster. Built something cool lately? Show us at our Friday Show, Don’t Tell Meetings. Growth / Leadership. Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company. Social connection. There’s no shortage of ways to stay connected and have fun. We get together once a year in Vancouver for a company- wide kickoff. Throughout the year our Hubs hold regular social events. Dog-friendly spaces. Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved. About Klue We’re on a mission to help organizations stop losing winnable deals. Klue’s AI agents generate market, competitor, and buyer insights in a unified platform. We ensure it’s trustworthy, automated, and activated across every department, so they have the answers they need to own their market. ✨ Here’s what makes us tick: Klue is AI-first at its core. It’s wired deep into our internal processes and tooling, powering our small but mighty team. It drives Klue’s autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments. Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork. Competitor Insights. Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what’s happening in their market and why deals are won or lost. We’re a curious, collaborative team building a platform that helps companies compete with confidence, and we’re looking for people who want to do meaningful work alongside others who care about craft and impact. A culture of curiosity, ownership and winning together. We’re a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment. Explore More Klue Blog Ignition Acquisition (2025) Goldpan.aiAcquisition (2025) Win-Loss Acquisition (2023) Series A (2020) Series B (2021) Culture, culture,culture! Customer Stories Glassdoor About Us Instagram LinkedIn Wellfound (AngelList) Product Demo Arena By submitting your application, you agree that Klue may collect your personal data for recruiting, global organization planning, and related purposes. We may use automated or AI-assisted tools to support our recruitment process. All hiring decisions are made by our hiring team

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More about this job

Responsibilities

The Program Management Associate will execute high-volume outreach to recruit participants for win-loss research interviews and manage multiple customer programs simultaneously. They will ensure data quality and collaborate with internal teams to maintain account health and improve recruitment strategies.

Requirements

Candidates must be highly organized, self-driven, and possess strong communication skills. A background in psychology, market research, or related fields is preferred, along with familiarity with outreach tools and B2B SaaS.

Skills

Organizational Skills
Time Management
Communication
Collaboration
Curiosity
Outreach Strategy
Recruitment
Problem Solving
AI Tools
CRM Platforms
B2B Technology
Qualitative Research
Market Research
Data Management
Customer Success
Sales

Benefits

Health Insurance
Dental Coverage
Stock Options
Flexible Vacation Policy
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Competitive Intelligence
Win-Loss Research
B2B Technology
HubSpot
Nooks
LinkedIn
AI-Assisted Workflows
Outreach Campaigns
Research Programs
Customer Success Managers
Qualitative Research
Interview Recruitment
Data Management
CRM Data
Market Insights
Customer Programs

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Jobs in Canada

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