Customer service representative jobs in Canada

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Added 23 days ago
Lead Customer Service Representative
Circle K
St. John's, NL
Night shift premium
Added 23 days ago
CK
Customer Service Representative
Circle K
Riverview, NB
- Part-time
Night shift premium
Added 23 days ago
HE
Customer Service Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $40,000 to $44,000 CAD / year
- Full-time
…marketing, events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 23 days ago
GO
Customer Service Representative
Government of New Brunswick
Saint John, NB
- Part-time
Service New Brunswick is seeking an individual to join the Saint-John team as a Customer Service Representative.
Added 23 days ago
JA
Senior Customer Service Representative
JemPak, a First Quality Company
Concord, ON
- $60,000 to $70,000 CAD / year
- Full-time
The Sr. Customer Service Representative will manage, and coordinate activities related to order fulfilment and shipping while working within the framework of company policies and…
Added 24 days ago
Customer Service Representative
Fletcher Building
Hamilton, ON
…Hamilton branch is growing, and we’re looking for a motivated Customer Service Representative who enjoys solving problems, building relationships, and keeping things running…
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- From $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kitchener, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 24 days ago
KB
Customer Service Associate
Kent Building Supplies
Summerside, PE
- Part-time
Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system. Starting…
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- From $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 24 days ago
C
Client Service Representative
CIBC
Maple Ridge, BC · Mission, BC · Pitt Meadows, BC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Oakville, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Oakville, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Oakville, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Oakville, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Oakville, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
GC
service advisor - auto repair
Gauthier Chrysler Dodge Jeep RAM
Winnipeg, MB
- Full-time
Added 25 days ago
UO
Customer Service Clerk
University of Victoria
Victoria, BC
- Full-time
…branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and…
Added 25 days ago
RV
Client Service Representative - Veterinary
Rarebreed Veterinary Partners
Burlington, ON
- Internship
…BEVS is looking for a friendly and compassionate Client Care Representative to join our…

Closed listing

Knight Therapeutics Canada

Représentant(e) du service à la clientèle / Customer Service Representative

Montreal, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 11, 2026
Posting language: English · French
Posted: Sep 11, 2026

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Original job description

Archived listing. The details below describe a past opening.

English section of this bilingual listing.

This position offers a hybrid work arrangement, allowing 50% of tasks to be performed remotely. This approach promotes a balance between performance and flexibility, while ensuring close collaboration with internal teams. The role is based in our office located in Ville Saint-Laurent, Montreal.

About the role

Reporting to and working closely with the Operations Manager, the Customer Service Representative is responsible for entering, reviewing, and managing customer orders, as well as responding to customer inquiries. This role requires clear and proactive communication to ensure a high level of customer satisfaction and accurate order follow-up, including close collaboration with our third-party logistics (3PL) partner.

Key Responsibilities

Enter, review, and manage customer orders from various sources.
Respond to customer inquiries and handle complaints professionally.
Communicate order updates, reports, and relevant information to customers.
Follow up on delayed orders, missing items, and discrepancies.
Liaise closely with the 3PL provider to ensure timely and accurate updates.
Coordinate international orders and export documentation.
Translate and edit customer communications (French and English).

Skills & Competencies

Excellent communication skills (oral, written, and active listening)
Strong interpersonal skills and customer-focused mindset
Strong organizational and prioritization skills
Excellent problem-solving abilities
Ability to work effectively in a team environment
Adaptability in a fast-paced and changing work environment
Ability to manage multiple tasks simultaneously

Qualifications

College diploma in Administration or a related field
2–3 years of experience in Customer Service or a similar role
Experience in the pharmaceutical industry (asset)
Knowledge of the Windows environment
Knowledge of Dynamics 365 (asset)
Bilingualism (French and English) with excellent oral and written communication skills in French

Read the full bilingual original

Ce poste offre une formule de travail hybride, permettant d’effectuer 50 % de ses tâches en télétravail. Cette approche favorise un équilibre entre performance et flexibilité, tout en maintenant une collaboration étroite avec les équipes. Le poste est basé dans notre bureau de Ville Saint-Laurent, à Montréal.

À propos du poste

Relevant du gestionnaire des opérations et travaillant en étroite collaboration avec celui-ci, le ou la Représentant(e) du service à la clientèle est responsable de la saisie, de la vérification et de la gestion des commandes clients, ainsi que du traitement des demandes et des suivis auprès de la clientèle. Le poste exige une communication claire et proactive afin d’assurer un haut niveau de satisfaction client et un suivi rigoureux des commandes, notamment en collaboration avec notre partenaire logistique (3PL).

Responsabilités principales

Saisir, vérifier et gérer les commandes clients provenant de diverses sources.
Répondre aux demandes des clients et assurer un suivi professionnel des plaintes.
Communiquer les mises à jour de commandes, rapports et informations pertinentes.
Assurer le suivi des commandes en retard, des produits manquants ou des écarts.
Collaborer étroitement avec le fournisseur 3PL afin d’assurer des mises à jour rapides et exactes.
Coordonner les commandes internationales et la documentation d’exportation.
Traduire et réviser des communications destinées aux clients (français et anglais).

Compétences et aptitudes

Excellentes compétences en communication (orale, écrite et écoute active)
Solides habiletés interpersonnelles et sens du service à la clientèle
Capacité d’organisation et de gestion des priorités
Excellentes aptitudes en résolution de problèmes
Capacité à travailler efficacement en équipe
Capacité d’adaptation dans un environnement en constante évolution
Aptitude à gérer plusieurs dossiers simultanément (multitâche)

Qualifications

Diplôme d’études collégiales (DEC) en administration ou dans un domaine connexe
2 à 3 ans d’expérience en service à la clientèle ou dans un poste similaire
Expérience dans le secteur pharmaceutique (atout)
Bilinguisme (français et anglais) avec d’excellentes compétences en communication orale et écrite*
Connaissance de l’environnement Windows
Connaissance de Dynamics 365 (atout)

*Thérapeutique Knight s'engage à offrir un environnement de travail francophone à tous ses employés basés au Québec. Toutefois, malgré les efforts déployés dans le cadre de son programme de francisation pour limiter l’exigence de l’anglais, la maîtrise de l'anglais pour ce poste est de niveau intermédiaire, notamment en raison de la nécessité de communiquer régulièrement en anglais avec des clients situés à l’extérieur du Québec.

********************************

About the role

Key Responsibilities

Enter, review, and manage customer orders from various sources.
Respond to customer inquiries and handle complaints professionally.
Communicate order updates, reports, and relevant information to customers.
Follow up on delayed orders, missing items, and discrepancies.
Liaise closely with the 3PL provider to ensure timely and accurate updates.
Coordinate international orders and export documentation.
Translate and edit customer communications (French and English).

Skills & Competencies

Excellent communication skills (oral, written, and active listening)
Strong interpersonal skills and customer-focused mindset
Strong organizational and prioritization skills
Excellent problem-solving abilities
Ability to work effectively in a team environment
Adaptability in a fast-paced and changing work environment
Ability to manage multiple tasks simultaneously

Qualifications

College diploma in Administration or a related field
2–3 years of experience in Customer Service or a similar role
Experience in the pharmaceutical industry (asset)
Knowledge of the Windows environment
Knowledge of Dynamics 365 (asset)
Bilingualism (French and English) with excellent oral and written communication skills in French

About employer

More about this job

Responsibilities

Responsible for entering and managing customer orders and handling inquiries to ensure high satisfaction. Collaborates with 3PL partners and manages international export documentation.

Requirements

Requires a college diploma in administration and 2-3 years of customer service experience. Proficiency in both French and English is essential, with knowledge of Dynamics 365 being an asset.

Skills

Customer Service
Order Management
Bilingualism
Problem Solving
Organization
Interpersonal Skills
Export Documentation
Communication
Multitasking
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
3PL
Pharmaceutical Manufacturing
Export Documentation
Windows
Order Entry
Customer Satisfaction
Bilingual
Logistics
Administration

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Customer service representative jobs in Canada

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Customer Service Clerk

Client Service Representative - Veterinary

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Customer service representative jobs in Canada