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Added 13 mins ago
Gestionnaire de compte - Account Manager
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Full-time
Added 13 mins ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
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Bakery Manager
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Added 28 mins ago
Store Manager
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Added 42 mins ago
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Added 43 mins ago
Retail Assistant Store Manager, Lip Lab - Toronto, Queen Street West Lip Lab (Full-Time)
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Added 43 mins ago
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Added 58 mins ago
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Added 1 hour ago
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Gestionnaire du matin – Bar George
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Added 1 hour ago
Field Manager
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Knix

Full-Time Key Lead (Markville)

Markham, ON, Canada

Pay: $22.7 CAD / hour
Job type: Full-time
Apply by: Mar 29, 2027
Posting language: English
Posted: Sep 30, 2026

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Original job description

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

About You
We are looking for a dynamic and results-driven Key Lead to join our team. In this role, you will be at the heart of our store operations - fostering an inclusive environment, coaching a high-performing team, and driving operational excellence. Acting as leader-on-duty, you will lead shift execution and master the Knix selling model to set the standard on the sales floor. With a strong sense of ownership and a passion for the brand, you will elevate the customer experience, build brand loyalty, and consistently maximize store performance.

Why You’ll Love Working at Knix

Inclusive Culture: A welcoming, supportive environment where you can bring your authentic self to work every day
Competitive Pay: Base Salary plus Monthly Bonus eligibility
Generous Discounts on your favourite Knix products and Gratis Program
Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions
Savings and Retirement: Company GRSP Program that matches up to (3%) of your pay
Family Support: A Parental Leave Top-Up Program up to 80% of your salary
Growth Opportunities: Real avenues for professional development and career progression within a rapidly growing brand

Key Responsibilities

Sales & Metric Targets: Consistently meet and exceed store sales goals by driving key metrics, specifically Conversion Rate and Average Order Value (AOV). Able to link behaviours to results and identify and communicate key controllables that impact the business
Empower & Develop: Help team members understand their role in driving store KPIs through effective use of our selling techniques and product knowledge by providing real-time feedback and side-by-side coaching
Master the Knix Selling Model: Demonstrate a deep understanding of our selling model, executing it flawlessly on the sales floor through active listening, fitting support, and genuine product recommendations to build basket size
Leadership Excellence: Act as the leader on duty - opening and closing the store, leading team huddles, and communicating daily targets to maintain high energy, while also supporting time management, attendance, and scheduling when no Assistant Store Manager is on duty
Operational Excellence: Ensure compliance with all operational workflows, POS systems, loss prevention measures, and health and safety protocols
Visual Merchandising: Maintain Knix’s high visual standards, keeping floors fully stocked, size runs organized, and displays clean and inviting. Partner with leadership to execute visual updates, seasonal launches, and promotional setups according to company directives
Stock & Inventory: Oversee inventory management compliance, including shipment processing, restock routines, loss prevention, and accurate stock counts
Culture & Values: Champion a welcoming, high-energy environment by modeling Knix core values - fostering inclusion, authenticity, respect, and mutual support so both customers and team members feel valued and seen

Qualifications

1–2+ years of retail experience, with previous keyholder, supervisory, or leadership experience preferred
Proven success in hitting sales targets and understanding core retail metrics (Conversion, AOV, UPT), with strong proficiency in structured retail selling models
Strong interpersonal skills with a passion for mentoring, coaching, and building strong relationships
Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers

Eligibility Requirements

Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
Ability to lift and handle packages weighing up to 25lbs
Ability to move efficiently through the store for long periods of time and as needed for an entire shift
Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays

Hourly Salary

$22.70 CAD per hour

AI Disclosure Statement
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

How We Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead store shifts as the leader on duty, coach team members, execute the Knix selling model, and drive sales metrics and customer loyalty. Maintain operational, inventory, loss prevention, visual merchandising, and safety standards while fostering an inclusive and supportive store environment.

Requirements

Candidates should have 1–2 or more years of retail experience, with keyholder, supervisory, or leadership experience preferred, and a record of meeting sales targets and understanding retail metrics. Strong coaching, interpersonal, and conflict-resolution skills are required, along with Canadian work authorization, age 18 or older, the ability to handle packages up to 25 pounds, and flexible availability for evenings, weekends, and holidays.

Skills

Retail Sales
Team Leadership
Coaching and Mentoring
Customer Experience
Retail Selling Techniques
Sales Target Achievement
Conversion Rate Optimization
Average Order Value Growth
Product Knowledge
Conflict Resolution
Store Operations
Visual Merchandising
Inventory Management
Loss Prevention
Point-of-Sale Systems
Health and Safety Compliance

Benefits

Monthly Bonus Eligibility
Employee Discounts
Free Product Program
Health Benefits
Mental Health and Wellness Support
Parental Leave Top-Up
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Intimate Apparel
Activewear
Store Operations
Keyholder
Leadership on Duty
Sales Targets
Conversion Rate
Average Order Value
Units Per Transaction
Retail Selling Model
Customer Experience
Product Knowledge
Team Coaching
Fitting Support
Point-of-Sale Systems
Loss Prevention
Visual Merchandising
Inventory Management
Shipment Processing
Stock Counts
Health and Safety
Scheduling
Conflict De-escalation
Inclusive Culture

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