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Added 6 mins ago
BC
Customer Service Representative, Retail Operations
Belron Canada inc
Grand Falls-Windsor, NL
- Full-time
You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy…
Added 6 mins ago
V|
Spécialiste mise en route / Commissioning Specialist
Veolia | North America
Montreal, QC
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 6 mins ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Ottawa, ON
- Full-time
Effectively collaborating with various internal teams such as operations, finance, marketing, logistics, and customer service
Added 6 mins ago
BC
Service Centre Manager - Speedy Glass
Belron Canada inc
Hanover, ON
- Full-time
Your role is to take ownership of your Service Centre and be a role model for your team by building genuine customer relationships and taking pride in your store’s performance.
Added 6 mins ago
C
Store Manager
Claire's
Sudbury, ON · Greater Sudbury, ON
- $25 to $26 CAD / hour
- Full-time
Customer-Centric Approach: You’re passionate about providing exceptional service and creating memorable shopping experiences.
Added 6 mins ago
AI
Class 1 Truck Driver
American Iron & Metal (AIM)
Granby, QC
- Full-time
…Canadian family-owned company that has grown into a global leader in metal recycling. Driven by a commitment to providing exceptional service, AIM Recycling specializes in the recovery and…
Added 6 mins ago
MC
Senior Sales Representative - KYC Solutions
Moody's Corporation
Toronto, ON
- Full-time
7+ years of experience in Know Your Customer (KYC), Anti-Money Laundering (AML), financial crime, compliance technology, data, software as a service (SaaS), enterprise software, or a…
Added 6 mins ago
AC
Allstate Sales Agent (Guelph)
Allstate Canada
Guelph, ON
- Full-time
…belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity…
Added 6 mins ago
AC
Application Engineer
Atlas Copco Group
Montreal, QC
- Full-time
Support Sales team in evaluating the technical and commercial feasibility of a tender and help to clarify customer inquiries and specifications.
Added 6 mins ago
AC
Application Engineer
Atlas Copco Group
Toronto, ON
- Full-time
Support Sales team in evaluating the technical and commercial feasibility of a tender and help to clarify customer inquiries and specifications.
Added 6 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 6 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 6 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Winnipeg, MB
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 6 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 6 mins ago
B
Human Resources Business Partner
Baycrest
Toronto, ON
- Full-time
Act as the lead customer service agent for Human Resources, receiving issues/complaints and facilitating timely resolution of these issues.
Added 6 mins ago
A
Assistant Manager, Digital Visual Merchandising
adidas
Woodbridge, ON
- Full-time
…role is accountable for category health, product launches, customer experience improvements, and merchandising initiatives that drive commercial performance. Success in this role requires…
Added 6 mins ago
VC
Bilingual Account Manager (Manufacturing/Utilities industry)
Veriforce Canada
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their…
Added 6 mins ago
V|
Administrative Assistant
Veolia | North America
AB · Edmonton, AB
- Full-time
As a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role…
Added 6 mins ago
EK
Restaurant Leader
Earls Kitchen + Bar
Calgary, AB
- Full-time
We are looking for a motivated Front of House Leader/Floor Manager to grow our front-of-house leadership team. In this salaried role, you’ll lead shifts, support exceptional guest…
Added 7 mins ago
Key Holder - Le Labo - Seasonal FT Temp - Hazelton, ON
ELC Beauty LLC
Toronto, ON
…to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and…
Added 7 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Kenora, ON
- $18 to $20 CAD / hour
- Part-time
MCA is a proudly Canadian owned and operated leader in retail merchandising and in-store execution. We partner with Canada and the USA’s top brands, delivering exceptional service that…
Added 7 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Nipawin, SK
- $18 CAD / hour
- Part-time
MCA is a proudly Canadian owned and operated leader in retail merchandising and in-store execution. We partner with Canada and the USA’s top brands, delivering exceptional service that…
Added 7 mins ago
MC
Marchandiseur (Merchandiser)
Merchandising Consultants Associates
Trois-Rivières, QC
- $18 to $20 CAD / hour
- Contract
MCA is a proudly Canadian owned and operated leader in retail merchandising and in-store execution. We partner with Canada and the USA’s top brands, delivering exceptional service that…
Added 7 mins ago
Senior Customer Experience Associate - Sainte Catherine and Guy, Mtl, QC - 26.25 hours/week
Scotiabank
Montreal, QC
…Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 21 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Hamilton, ON
- $52,500 CAD / year
- Full-time
Phase 1: Warehouse and Customer Service (12 Months)

Knix

Key Lead (Lime Ridge Mall)

Hamilton, ON, Canada

$22 CAD / hour · Part-time

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Job details

Pay: $22 CAD / hour
Job type: Part-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

Location: Lime Ridge Mall, Unit 0253A. 999 Upper Wentworth St, Hamilton, ON L9A 4X5

About You
We are looking for a dynamic and results-driven Key Lead to join our team. In this role, you will be at the heart of our store operations - fostering an inclusive environment, coaching a high-performing team, and driving operational excellence. Acting as leader-on-duty, you will lead shift execution and master the Knix selling model to set the standard on the sales floor. With a strong sense of ownership and a passion for the brand, you will elevate the customer experience, build brand loyalty, and consistently maximize store performance.

Why You’ll Love Working at Knix

Inclusive Culture: A welcoming, supportive environment where you can bring your authentic self to work every day.
Competitive Pay: Base Salary plus Monthly Bonus eligibility.
Generous Discounts on your favourite Knix products and Gratis Program.
Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions.
Growth Opportunities: Real avenues for professional development and career progression within a rapidly growing brand.

Key Responsibilities

Sales & Metric Targets: Consistently meet and exceed store sales goals by driving key metrics, specifically Conversion Rate and Average Order Value (AOV). Able to link behaviours to results and identify and communicate key controllables that impact the business.
Empower & Develop: Help team members understand their role in driving store KPIs through effective use of our selling techniques and product knowledge by providing real-time feedback and side-by-side coaching.
Master the Knix Selling Model: Demonstrate a deep understanding of our selling model, executing it flawlessly on the sales floor through active listening, fitting support, and genuine product recommendations to build basket size.
Leadership Excellence: Act as the leader on duty - opening and closing the store, leading team huddles, and communicating daily targets to maintain high energy, while also supporting time management, attendance, and scheduling when no Assistant Store Manager is on duty.
Operational Excellence: Ensure compliance with all operational workflows, POS systems, loss prevention measures, and health and safety protocols.
Visual Merchandising: Maintain Knix’s high visual standards, keeping floors fully stocked, size runs organized, and displays clean and inviting. Partner with leadership to execute visual updates, seasonal launches, and promotional setups according to company directives.
Stock & Inventory: Oversee inventory management compliance, including shipment processing, restock routines, loss prevention, and accurate stock counts.
Culture & Values: Champion a welcoming, high-energy environment by modeling Knix core values - fostering inclusion, authenticity, respect, and mutual support so both customers and team members feel valued and seen.

Qualifications

1–2+ years of retail experience, with previous keyholder, supervisory, or leadership experience preferred.
Proven success in hitting sales targets and understanding core retail metrics (Conversion, AOV, UPT), with strong proficiency in structured retail selling models.
Strong interpersonal skills with a passion for mentoring, coaching, and building strong relationships.
Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers.

Eligibility Requirements

Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
Ability to lift and handle packages weighing up to 25lbs.
Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
Part-time employees must be flexible to work 15 to 20 hours per week, up to 29 hours during peak, with availability to work evenings, weekends, and holidays. Full-time employees must be open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.

Employment Type

Part-time permanent and full-time permanent positions available

Compensation

$22.00 CAD per hour
Employer-paid health benefits

AI Disclosure Statement
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

How We Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead store shifts as the leader on duty, coach team members on the Knix selling model, and drive sales performance against targets and key retail metrics. Maintain operational, inventory, loss prevention, and visual merchandising standards while fostering an inclusive and welcoming customer and team experience.

Requirements

Candidates should have 1–2 or more years of retail experience; keyholder, supervisory, or leadership experience is preferred. They should demonstrate sales and retail-metric knowledge, strong coaching and interpersonal skills, and the ability to resolve conflicts; applicants must be at least 18, authorized to work in Canada, and able to handle packages up to 25 pounds.

Skills

Retail Sales
Sales Target Achievement
Retail Metrics
Conversion Rate Optimization
Average Order Value
Units Per Transaction
Team Leadership
Coaching and Mentoring
Customer Experience
Conflict Resolution
De-escalation
Visual Merchandising
Inventory Management
Loss Prevention
Point-of-Sale Operations
Store Operations

Benefits

Monthly Bonus Eligibility
Employee Discounts
Free Product Program
Employer-Paid Health Benefits
Mental Health and Wellness Platform
Therapy and Coaching Sessions
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Intimate Apparel
Activewear
Store Operations
Retail Sales
Knix Selling Model
Conversion Rate
Average Order Value
Units Per Transaction
Sales Targets
Customer Experience
Product Knowledge
Fitting Support
Team Coaching
Leadership on Duty
Opening and Closing
Team Huddles
Point-of-Sale Systems
Loss Prevention
Health and Safety
Visual Merchandising
Inventory Management
Shipment Processing
Stock Counts
Scheduling
De-escalation

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