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Knix

Sales Associate (Westboro)

Ottawa, ON, Canada

Pay: $19 CAD / hour
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to finding the perfect fit, you bring the Knix experience to life through genuine connection, thoughtful listening, and personalized product guidance. Join a high-performance team where your contribution is measured by your impact. At Knix, we don't just sell; we empower through results. You will thrive here if you are self-motivated, initiative-driven, and love the thrill of hitting a goal.

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

What's In It For You (Benefits & Perks)

Competitive Pay - Highly competitive compensation plus monthly bonus!
Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program
Health - Access to a mental health & wellness platform that offers therapy and coaching sessions
Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
Career Advancement - Knix keeps growing and we love to promote from within!

About You

You’re a Knix Ambassador - inspired by our mission, and driven to translate that passion into measurable brand growth.
You’re energized by a fast-paced and sales-driven environment, adapt quickly to change, and consistently strive to meet and exceed sales goals
You are a self-starter who doesn't wait for a task list. You see the 'open space' on the floor and fill it - whether that’s connecting with a client or optimizing a display to drive UPT
You know how to read customer cues and tailor each interaction to create a welcoming, memorable experience
You understand the vulnerability of fitting rooms and naturally make others feel comfortable, confident, and supported
You treat feedback as a tool for success, proactively applying coaching to hit your targets and support the store’s success
You’re a team player who strives to keep the floor positive, productive, and customer-focused
You’re comfortable handling difficult customer interactions and objections

The Opportunity

Create a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers
Actively listen to customers' unique needs and guide them to the right Knix products, ensuring they leave confident and with the perfect fit
Comfortable working in a sales-driven environment. Adopt a 'lean in” mindset toward sales targets. You understand that every KPI (AOV, CVR, UPT) is a direct reflection of how well we are serving our community
Stay knowledgeable on our growing product assortment and current promotions to confidently support customer decisions
Maintain high energy and engagement on the floor, contributing to a positive in-store experience regardless of traffic levels
Support visual standards, organization, and general operational needs to keep the store customer-ready
Escalate any issues or opportunities as required to the Manager on Duty

Qualifications

Previous experience in customer service or retail is considered an asset, but above all else, you’re great with people and are passionate about delivering exceptional customer experiences
You love being part of a team and are a great collaborator
Ability to stay flexible, take initiative, and handle multiple customer interactions with care and attention
Experience in a sales-driven environment, working with KPIs and sales targets is considered an asset

Eligibility Requirements

Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
Ability to lift and handle packages weighing up to 25lbs
Ability to move efficiently through the store for long periods of time and as needed for an entire shift
Available to work a flexible schedule to meet the needs of the business, including holiday, evening, and weekend shifts

Compensation

$19.00 CAD per hour

AI Disclosure Statement
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

How We Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Create an inclusive, supportive customer experience by listening to customers’ needs and recommending suitable products and fits. Meet sales goals and KPIs while maintaining product knowledge, store presentation, and operational readiness, and escalate issues to the Manager on Duty as needed.

Requirements

Previous retail or customer service experience and experience with sales targets or KPIs are assets, while strong people skills, collaboration, initiative, flexibility, and the ability to manage multiple customer interactions are important. Applicants must be at least 18, authorized to work in Canada, able to lift up to 25 pounds and remain active throughout a shift, and available for flexible evening, weekend, and holiday schedules.

Skills

Customer Service
Retail Sales
Customer Experience
Active Listening
Personalized Product Guidance
Sales Target Achievement
KPI Performance
Customer Relationship Building
Product Knowledge
Visual Merchandising
Store Operations
Teamwork
Adaptability
Initiative
Conflict Resolution
Handling Customer Objections

Benefits

Monthly Bonus
Product Discounts
Complimentary Products
Mental Health And Wellness Platform
Therapy And Coaching Sessions
Inclusive Work Environment
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Intimate Apparel
Activewear
Retail Sales
Customer Experience
Customer Service
Sales Targets
Key Performance Indicators
Average Order Value
Conversion Rate
Units Per Transaction
Product Knowledge
Fitting Room Support
Visual Standards
Store Operations
Customer Objection Handling
Brand Ambassador
Inclusive Workplace
Ottawa
Knix
Kt By Knix

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