Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 3 mins ago
H
Project Manager - Bridges and Structures
HDR
Toronto, ON · Burlington, ON · Richmond Hill, ON
- Full-time
…connected, thriving communities. As part of HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From…
Added 3 mins ago
H
Senior Transportation Engineer
HDR
Calgary, AB
- Full-time
Must have coordinated survey, grading, drainage and utilities and layout of various site items is a plus
Added 3 mins ago
H
Structural Section Manager
HDR
Toronto, ON · Richmond Hill, ON
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 25 mins ago
General Tradesperson
Ontario Power Generation
Rolphton, ON
Shift: Days and/or rotating shifts including nights, weekends and holidays · Must have a valid G license
Added 42 mins ago
BC
Program Assistant, Flexible Learning Administration
British Columbia Institute of Technology
Burnaby, BC
- $59,666 to $64,579 CAD / year
- Full-time
Experience with student information and registration systems, business intelligence reporting software, internet applications and email software.
Added 43 mins ago
Pricing Execution Analyst
Molson Coors
Toronto, ON
Work schedule Monday through Thursday in office, Friday work from home
Added 1 month ago
General Tradesperson
Ontario Power Generation
ON
Must have a valid G license
Added 18 mins ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc
Brampton, ON
- Full-time
Build a reliable cross-border service network for emergencies and specialized repairs
Added 19 mins ago
S
Registered Nurse (RN), Pediatric Intensive Care Unit (PICU) - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 19 mins ago
S
Radiological Technologist, Pediatric Procedures, Diagnostic Imaging X-Ray - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
…into the radiology information system and image processing systems as required, and following up on missing and/or incomplete information by returning requisitions to the appropriate…
Added 1 hour ago
Program Manager - Client Experience and Quality of Life
Alberta Health Services
Calgary, AB
…administration, health sciences, nursing, allied health, education, business administration or a related health care discipline is required. Undergraduate education and professional…
Added 2 hours ago
Senior Buyer
G Mining Services
Brossard, QC
Leading the purchasing of mechanical equipment, piping materials, valves, fittings, pumps, compressors, HVAC components, and other related systems
Added 3 hours ago
Sales Associate
Laura Canada
Saskatoon, SK
Added 3 hours ago
Technician - Langley
VinFast Auto Canada
Langley, BC
· Flexibility to work retail business hours, including Saturdays
Added 3 hours ago
DF
Electrician - Night shift
Dare Foods Limited
Cambridge, ON
- $46 CAD / hour
Reliable attendance and punctuality; flexibility in work schedule to accommodate business requirements; including weekends and rotating shifts · Must have a valid Ontario industrial electrician trade license 442A
Added 3 hours ago
Administrative Assistant
The Hospital for Sick Children (SickKids)
Toronto, ON
Post-secondary degree or diploma in business or office administration with a minimum of 3 years administrative experience ideally within the healthcare industry
Added 3 hours ago
Senior Estimator
NS Modular
Edmonton, AB
…rigging/lifting products, fall protection, suspended access, agri-business field services and safety training to mining site services, fabrication, rentals, repairs, testing and…
Added 5 hours ago
Private Wealth Administrative Assistant, Winter 2027 (Co-op/Internship) - 4 months
Bank of Montreal
Toronto, ON
Provides a variety of general office support services and clerical tasks to support to one or more business groups and facilitate group operations. Collaborates with internal and external…
Added 6 hours ago
Associate Director, Research Agreements
Queen's University
Kingston, ON
Maintain and verify institutional and legal-entity information required by research sponsor systems and agreement records; ensure accuracy and timeliness of registrations, surveys and…
Added 6 hours ago
Senior Technical Lead – Healthcare Integration (FHIR)
Experis CA
Brampton, ON
…implementation expertise, and a proven ability to translate business requirements into scalable cloud-native architectures - aligning successfully in the…
Added 6 hours ago
Staff Product Consultant (6-month contract)
Fulfillment IQ
Toronto, ON
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate…
Added 7 hours ago
Business Analyst V
SPECTRAFORCE
Toronto, ON
Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrate the changes to business process/systems to meet customer needs.
Added 7 hours ago
Winter 2027: Product Design Co-op, Intuit Design System (8 months)
Intuit
Toronto, ON
Ability to work in our Toronto office a minimum of 3 days per week
Added 7 hours ago
Director, Human Resouces
Phelps Group (Toronto Parking Authority)
Toronto, ON
…meter operations on behalf of the City and in support of local business…
Added 7 hours ago
Vice President, Finance and Risk, Insurance Services
Alberta Motor Association Insurance Company
Edmonton, AB
…ensuring sound financial stewardship, and supporting informed business decisions. You’ll champion strong fiscal accountability, effective financial operations, and adherence to corporate…

Knowledge Network Corporation

Technical Support Assistant

Burnaby, BC, Canada

$25.39 to $29.7 CAD / hour

Apply on charityvillage.com About employer

Applications open in a new tab.

Job details

Pay: $25.39 to $29.7 CAD / hour
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

The Opportunity

Knowledge Network's audiences rely on our streaming service to access programming easily and reliably. We're looking for a friendly, organized team member who enjoys helping people and supporting a great audience experience.

The Technical Support Assistant responds to audience questions and technical issues related to our streaming website and apps. This role helps investigate viewer concerns, provides clear and helpful support, and works with internal teams to ensure issues are documented and addressed.

This part-time position also supports the day-to-day operation of our streaming platforms. Responsibilities include assisting with quality assurance testing, supporting data management activities in ThinkAnalytics, assisting with video encoding and content preparation in JW Player, and contributing to other operational and administrative tasks as needed.

Reporting to the Director of Streaming Platforms, you'll work closely with colleagues across the organization. This is a great opportunity for someone who enjoys learning new tools, solving problems, and contributing to the success of a trusted public broadcaster that serves communities throughout British Columbia.

This position is designed to work four hours per day during business hours, five days per week. We are open to discussing reasonable modifications to this schedule.

Who We Are:

Knowledge Network is British Columbia’s provincial public broadcaster, operating a free and commercial-free television channel in B.C. and streaming services across Canada. The Knowledge brand is unique – we are not selling a product but providing a service rooted in the values of curiosity, commitment, inclusivity and accountability.

Funded by an annual operating contribution from the provincial government and donations from loyal viewers, Knowledge Network offers curated programming from all over the world and award-winning Knowledge Originals from BC filmmakers. We provide British Columbians with trusted free and commercial-free content that enriches minds, fosters understanding and contributes to a connected and more informed society.

We respectfully acknowledge the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples on whose unceded traditional territories our Burnaby office is located.

What You will be Doing:

Respond to viewer questions and technical concerns related to Knowledge’s streaming website and apps.
Troubleshoot viewer issues such as account access, device compatibility, playback errors and navigation concerns.
Reproduce, document, and track technical issues, gather required details and escalate to appropriate teams when needed.
Create, update and monitor JIRA tickets through to resolution.
Maintain audience-facing FAQs (https://help.knowledge.ca/), working with the Streaming Platforms team to ensure information is accurate and current.
Collaborate with Audience Relations and the Streaming Platforms teams to ensure issues are communicated and resolved.
Assist with quality assurance testing of the streaming website and apps.
Support Programming and Audience Engagement teams by assisting with activities in the ThinkAnalytics platform.
Assist with video encoding and related content preparation in JW Player.
Support other streaming-platform projects, audits, and process improvements as required.

What You Bring to the Team:

Experience & Knowledge:

Diploma, certificate, or equivalent experience in information technology, digital media, web development, broadcast & media communications or a related field.
Experience in customer service, technical support, or a help-desk role, related to digital products or services.
Knowledge of website, mobile app, and streaming platform functionality, including common user issues related to login, playback, and device compatibility.
Experience troubleshooting technical issues and helping users resolve problems.
Experience documenting, tracking and following up on issues using ticketing or workflow management systems (eg. JIRA or similar tools).
Exposure to video streaming, encoding or digital media workflows is an asset.
Experience with content management systems, video platforms, analytics tools, or databases.
Experience creating, maintaining, or updating user-facing support materials or standard operating procedure documentation.
Proficiency with Microsoft Office 365, particularly Outlook, Word, and Excel.

Skills & Abilities:

A patient, and empathetic approach to supporting viewers, including people with different levels of comfort using technology.
Strong written and verbal communication skills, with the ability to explain technical information in clear, plain language to non-technical audiences.
Ability to listen carefully, ask useful questions, and identify the information needed to investigate an issue.
Strong organizational and time-management skills, including the ability to manage multiple requests and follow through on details.
Ability to perform repetitive administrative tasks accurately and consistently.
Curiosity and comfort learning new systems, tools, and workflows.
Sound judgment about when an issue can be resolved directly and when it needs to be escalated.
Strong attention to detail and a commitment to accuracy, quality, and a positive audience experience.
Ability to follow established procedures while contributing ideas for process improvements.
Ability to work collaboratively with colleagues across several departments and levels.
A genuine passion for public broadcasting and the content that inspires our audiences.

What We Bring:

Knowledge Network is a stable, trusted and inclusive employer. We believe employees are our number one asset. As such, we offer competitive benefits including:

A Competitive Salary - $25.39 - $29.70 per hour. ($26,408 – $30,891 annually based on a 20-hour work week).
A Defined Benefit Pension Plan – Municipal Pension Plan with employer contributions.
Generous Vacation Entitlement - starting at 4 weeks along with 13 annual statutory holidays. Leave entitlement is pro-rated based on part-time hours.
100% Employer-paid dental, extended health, vision care premiums for you and your family.
Wellness supports, including an Employee and Family Assistance Program, lunch and learn seminars, and mental health resources.
Work-Life Balance – hybrid work option with flexible work schedules.
Training and Professional Development funds to support your continuous learning and development.

Knowledge Network is committed to employment equity and building a skilled, diverse workforce that reflects the communities in which we serve. We welcome applications from all qualified individuals and encourage candidates to voluntarily indicate in their cover letter if they are a member of a First Nations group, Inuk or Métis; a racialized person; a person with a disability; a woman; or 2SLGBTQI+.

Knowledge Network is committed to developing inclusive, barrier-free selection processes and work environments. If you require accommodations at any point during the application and hiring process, including but not limited to, mental health, physical disability, religious practices or medical conditions, please let us know by contacting hr@knowledge.ca.

If you are passionate about this opportunity and want to contribute your experience and expertise, please submit a cover letter and resume via our Career Centre or through email at hr@knowledge.ca, by November 13, 2026. We thank all applicants for their interest; only those selected for an interview will be contacted.

This position is only open to those legally entitled to work in Canada and with the ability to commute to our office in Burnaby.

Apply on charityvillage.com About employer

More about this job

Responsibilities

The Technical Support Assistant at Knowledge Network will answer viewer questions and troubleshoot streaming problems such as login, playback and device issues. They will document and track issues in JIRA, keep the help FAQs accurate, and help with testing, analytics and video preparation.

Requirements

Candidates need a diploma, certificate or equivalent experience in IT, digital media or a related field, plus help-desk or technical support experience. Knowledge of streaming platforms, ticketing tools like JIRA, and Microsoft Office 365 is needed, along with clear communication and patience with users.

Skills

JIRA
JW Player
ThinkAnalytics
Microsoft Office 365
Excel
Word
Outlook
Video encoding
Quality assurance testing
Troubleshooting
Customer service
Technical support
Ticket tracking
Documentation
FAQ maintenance
Streaming platforms
Content management systems
Analytics tools
Written communication
Verbal communication
Problem solving
Time management
Attention to detail
Process improvement

Benefits

Defined benefit pension plan
Paid vacation and statutory holidays
Dental, extended health and vision coverage
Employee and Family Assistance Program
Mental health resources
Training and professional development funds
Hybrid work option

Keywords

technical support
help desk
streaming platform
JIRA
JW Player
ThinkAnalytics
video encoding
quality assurance testing
troubleshooting
customer support
audience support
Microsoft Office 365
Excel
Word
Outlook
FAQ maintenance
ticketing system
digital media
public broadcasting
part-time

Seniority

Entry level

Perks

Generous paid time off
Flexible hours
Retirement plan
Wellness program
Paid training

Tools

JIRA
JW Player
ThinkAnalytics
Microsoft Office 365
Excel
Word
Outlook

Languages

English

Fields of study

Information technology
Digital media
Web development
Broadcast and media communications

Report this job

Work requirements

Jobs in Canada