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Komatsu

Customer Service Administrator- 12 Month Temp Contract

Fort McMurray, AB, Canada

Competitive wages: base pay is $59,000- 63,000/year dependent on skills and qualifications. · Temporary

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Job details

Pay: Competitive wages: base pay is $59,000- 63,000/year dependent on skills and qualifications.
Job type: Temporary
Apply by: Nov 8, 2026
Experience: Minimum 2 years of customer service and/or administrative experience required; parts industry experience is considered an asset
Posting language: English
Posted: Oct 9, 2026

Original job description

Customer Service Administrator- 12 Month Temp Contract 10/9/26 Fort McMurray, Alberta, CAN, T9K 0K4 37104 Onsite Position

dependent on skills and qualificationsKomatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Competitive wages: base pay is $59,000- 63,000/year dependent on skills and qualifications. Discussion regarding full compensation package conducted upon initial pre-screen.
Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)
Health Care and Personal Wellness spending account
Company-sponsored registered pension plan (RPP) and matching program.
Safety boot voucher
Paid vacation
Company-supplied tools
4/5 Rating on Glassdoor
Sustainable employment
Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Please visit our website https://www.komatsu.com/careers/ for more information.

Job Overview

Join a team where customer service and organization make a real impact.

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys keeping operations running smoothly? We're looking for a Customer Service Administrator to be the go-to support for our customers, internal teams, and parts operations. In this role, you'll combine your administrative expertise, problem-solving skills, and attention to detail to deliver exceptional service while supporting critical business processes.

If you enjoy building relationships, managing multiple priorities, and being an essential part of a collaborative team, we'd love to hear from you!

Reports to: Customer Service Representative, Supervisor

Shift: 5x2- Monday-Friday, 8h a day

Term: 12 month contract

Allowances: Additional premiums and allowances are associated with this position due to location

Safety Sensitive: No- RCMP criminal record check and submission of 5-year provincial driving record will be required

Travel: up to 25% within CanadaRelocation: This position does not offer relocation

Key Job Responsibilities

Serve as the first point of contact for customer parts inquiries, providing accurate information and exceptional service
Process and manage purchase orders, quotes, returns, credits, and major shutdown orders while ensuring accuracy and compliance with customer requirements
Coordinate with purchasing and vendors to source parts and support customer needs
Manage freight invoicing, customer chargebacks, and vendor invoice processing through SAP and related systems
Maintain accurate inventory and documentation records, including cycle count entries and Bill of Lading (BOL) management
Support a strong safety culture while collaborating effectively with customers, vendors, and internal teams

Qualifications/Requirements

High School Diploma or equivalent
Minimum 2 years of customer service and/or administrative experience required; parts industry experience is considered an asset
Strong attention to detail and commitment to accuracy in data entry and transactional processing
Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
Proficiency with SAP and Microsoft Office 365 (Outlook, Teams, Excel, Word, SharePoint)
Outstanding communication and relationship-building skills

Additional Information

This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them.

Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.

At Komatsu Canada we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada. We acknowledge that our team members live, work, and connect on the traditional and ancestral homelands of Indigenous Peoples, and we strive to do so with humility, awareness, and respect.

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More about this job

Responsibilities

Respond to customer parts inquiries and process purchase orders, quotes, returns, credits, and major shutdown orders accurately. Coordinate with vendors and purchasing, manage freight and invoice transactions in SAP, maintain inventory and shipping documentation, and support a strong safety culture.

Requirements

A high school diploma or equivalent and at least two years of customer service and/or administrative experience are required; parts industry experience is an asset. Candidates should have strong organizational, communication, and accuracy skills, be proficient with SAP and Microsoft Office 365, and be able to manage multiple priorities and deadlines.

Skills

Customer Service
Administrative Support
Parts Inquiries
Purchase Order Processing
Quote Processing
Returns And Credits Processing
Vendor Coordination
Freight Invoicing
Invoice Processing
Inventory Records
Data Entry
Attention To Detail
Organization
Communication
SAP
Microsoft Office 365

Benefits

Health And Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Health Care And Personal Wellness Spending Account
Company-Sponsored Registered Pension Plan
Pension Matching Program
Safety Boot Voucher
Paid Vacation
Company-Supplied Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administrative Support
Parts Operations
Parts Inquiries
Purchase Orders
Quotes
Returns
Credits
Major Shutdown Orders
Purchasing
Vendor Coordination
Freight Invoicing
Customer Chargebacks
Vendor Invoice Processing
SAP
Microsoft Office 365
Outlook
Teams
Excel
Word
SharePoint
Inventory Records
Cycle Counts
Bill Of Lading
Data Entry
Transactional Processing
Parts Industry
Safety Culture
Customer Relationships

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