Service Operations Administrator (GTA)

Overview

Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français.

The role will provide administrative support to the Service Management team nationally directly impacting customer satisfaction and service productivity.

Responsibilities

SUMMARY OF KEY RESPONSIBILITIES

• Administrative Support - Provide administrative support to Service Operations
• Warranty Administration - Prepare and distribute accurate and timely service and issue resolution reports
• Card Reader - Evaluation/Diagnostic Package administrative support
  
  

Key Responsibilities / Duties

Administrative Support

 Up-date records in SAP regarding functional location and equipment information as identified by service

 Monthly reporting for Service Operations

 Global Client Service administrative support such as ESSR & SMS

 Third Party vendor coordinator (back-orders, MPS inquires, etc.)

Warranty Administration

 Manual & Online warranty administration

 JSOX audits

 Warehouse inspections & processing in SAP

 EMMC/NVRAM/SSD board processing with Konica Minolta US

 3rd party warranty submissions

Other Duties/Projects

 Card Reader evaluations & Diagnostic Package coordination

 Ordering entry for Technical Support, as well as Pitney Bowes dealer orders

 As assigned/requested by National Field Technical Support Manager/ Senior Director, Service Operations

Qualifications

 Post-secondary education or equivalent experience

 Minimum Of 4 Years Administrative Experience

 Solid organizational skills with the ability to prioritize, multi-task, meet deadlines, and deliver on commitments

 A proven self-starter who can work independently and demonstrates strong communication and interpersonal

Skills

 A deep understanding and passion for customer experience and satisfaction

 Detail-oriented with a strong focus on accuracy

 Inquisitive and proactive problem solver

 Results-oriented with a disciplined approach in driving to fact-based decisions

 Proficiency with SAP

 Proficiency in Microsoft suite of products

 Service industry experience is an asset

Salary disclaimer

Base Salary Range: CAD $42,609.32 - CAD $61,251.00 Yr. annually

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

Your Benefits & Rewards

We’re committed to supporting your success - professionally and personally. Depending on your role and location, benefits may include:

Competitive salary and incentive compensation

Comprehensive health, dental, and vision coverage

Retirement and financial wellness programs

Paid time off, holidays, and well‑being resources

Learning, development, and career growth opportunities

Our Culture

We are collaborative, accountable, and purpose‑driven. We value curiosity, integrity, and people who want to make a meaningful impact - for customers, colleagues, and the communities we serve.

#KM

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.