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Added 11 mins ago
Enterprise Change Management Manager
Toromont Cat
Concord, ON
Full-time
Toromont Cat is looking for a Enterprise Change Management Manager to join our team in Concord! Reporting to the Director, Program Management Office (PMO), the position partners with…
Added 11 mins ago
System Administrator, IT Operations
Sherweb
QC
Full-time
Opportunity to recommend quality talent from your network through our generous referral program
Added 25 mins ago
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Burlington, ON
Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 25 mins ago
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Hamilton, ON
Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 25 mins ago
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 25 mins ago
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Vaughan, ON
Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 25 mins ago
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Mississauga, ON
Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 25 mins ago
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Whitby, ON
Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 25 mins ago
Project Manager
EM Dynamics
Toronto, ON · Scarborough, ON
$75,000 to $90,000 CAD / year
Full-time
We are hiring a Project Manager to join our Program Management team. Reporting to the Program Manager, the Project Manager will be responsible for the day-to-day execution and coordination…
Added 26 mins ago
In Store Bakery - Manager Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 26 mins ago
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
Ottawa, ON · Toronto, ON
Reporting directly to the Go to Market Manager, Ecosystem Integration, the incumbent is responsible for supporting the operational execution, day-to-day governance tracking, and pricing and…
Added 40 mins ago
Manager Childrens Services TFT
The Corporation of UCLG
Brockville, ON
Full-time
Reporting directly to the Director, Community and Social Services, the Children’s Services Manager is responsible for both the planning, management, administration and oversight of the…
Added 40 mins ago
Senior IT Developer
TD
Mississauga, ON · Toronto, ON
Full-time
Responsible for analyzing a broad range of business requirements, conducting program / system research and analysis to identify key components for solutions delivery and problem resolution
Added 56 mins ago
Senior Bid Manager - Buildings
Pomerleau
Vancouver, BC
$151,000 to $196,000 CAD / year
Full-time
As a Bid Manager, working in the Alternative Projects Center of Expertise (APEX) team at Pomerleau Construction, you will be responsible for leading estimating and proposal teams in…
Added 56 mins ago
Gestionnaire de Programme Senior - integration interSystèmes / Senior Program Manager - Cross-Systems Integration
Airbus Aircraft
Montreal, QC
Full-time
The A220 Commercial Aircraft Program is seeking a Senior Program Manager - A220 Cross-Systems Integration to join our A220
Added 57 mins ago
Contract Administrator
VIA HFR - VIA TGF Inc
Montreal, QC
As part of the Commercial team, and reporting to the Contract Manager, the Contract Administrator plays a crucial role in supporting Alto’s contract administration function, with a…
Added 1 hour ago
Project Manager, Engineering
Coca-Cola Canada Bottling Limited
Toronto, ON · North York, ON
Full-time
Reporting to the Senior Manager, Engineering, the Project Manager, Engineering manages Product Supply Systems Canada facilities and capital equipment (Machinery & Equipment) projects over…
Added 1 hour ago
Intermediate IT Project Manager
Special Olympics Canada
Toronto, ON
$68,000 to $95,000 CAD / year
Contract
The primary areas of responsibility include project planning and delivery, stakeholder engagement, vendor coordination, risk and issue management, project governance, reporting, and change…
Added 1 hour ago
Program Manager, Trade and Market Development
Bioenterprise Canada
Cambridge, ON
Full-time
The Program Manager, Trade & Market Development is responsible for the development, management, and delivery of Bioenterprise Canada’s trade and market development initiatives that support…
Added 1 hour ago
Principal Infrastructure Project Manager and Engineer
Ressources humaines - Port Québec
Quebec, QC
…for professional development, flexible schedules, a health program, and a friendly work atmosphere enhanced by various social…
Added 1 hour ago
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Truro, NS
Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 1 hour ago
Physiotherapist, Regular Part-Time, Rehabilitation Department
West Parry Sound Health Centre
Parry Sound, ON
Part-time
…integrating services. Faced with the challenges of rural care delivery, WPSHC has partnered in regional alliances and created internal programming solutions that have benefited patient care…
Added 1 hour ago
Server
Shannex Incorporated
Mississauga, ON
Full-time
Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of…
Added 2 hours ago
Regional Lead – Hydropower and Dams (North & Western Canada)
WSP in Canada
AB · Edmonton, AB
Full-time
Direct and oversee major hydropower and dams projects, acting as Project Director or Program Manager
Added 2 hours ago
Banquet Captain
Aramark Canada
Ottawa, ON
Full-time
We are hiring full-time Banquet Captains to join our team on Carleton University campus. Reporting to the Catering Manager, the Banquet Captain is responsible for coordinating daily…

Konica Minolta Business Solutions Canada

(sr) Branch Service Manager (Maritimes)

Dartmouth, NS, Canada

Pay: Compensation Range: $89,430.49- $111,788.12 annually.
Job type: Full-time
Apply by: Oct 24, 2026
Experience:  Minimum 5 years previous experience as Service Team Leader
Posting language: English · French
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Overview

Manage, mentor and coach a team of Customer focused professionals, improve Service process efficiencies

and enhance the KMBS Customer experience.

Responsibilities

Manage, mentor and coach

 Responsible for reviewing quality and quantity of Service productivity

 Ensure the training is requested and attended by all relevant staff.

 Review and coach all Service staff on CIP’s

 Communicate and encourage growth and career planning

Improve process efficiencies

 Analyze service processes to improve efficiencies and promote cost reduction

 Participate and encourage Sales/Service meetings

 Monitor progress and promote field focus and adherence in cost saving modifications.

 Responsible for reviewing Service Level Agreements for Branch compliance

Enhance the KMBS Customer experience

 Respond in person immediately to all Customer concerns that require managerial intervention

 Ensure the all Customer receive an ETA call prior to site visit

 Be proactive in customer care by weekly team customer reviews

 Achieve goal of 88% 1st call fix ratio for team

Improve MIF retention

 Support and participate in Lead program initiative

 Ensure that all Customers receive a visit by a technician at least twice per year

 Participate in Client visits on a monthly basis to promote customer relationship and retention

Qualifications

 A college diploma in technical or related field

 Minimum 5 years previous experience as Service Team Leader

 Good communication and presentation skills

 Ability to lead and motivate

 Ability to accommodate shift hours

 A creative and strategic thinker; able to manage long‐ and short‐term initiatives concurrently

 A team player with a proven problem solving ability, time management and prioritization skills

 Detail oriented, possessing strong analytical skills and the ability to work self‐managed and collaboratively

as part of a team

 Able to excel in a changing environment

 Bilingual (English/French) is preferred

 Competency with MS Office suite

 Own vehicle with a valid driver’s license

What We Offer

Salary Disclaimer

Compensation Range: $89,430.49- $111,788.12 annually.

Vehicle Program: Variable allowance based on actual driving patterns for fair, performance‑aligned reimbursement

Transparent pay structure with clear growth progression

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

Benefits And Employee Perks

Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Tuition Reimbursement Program
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution
Employee Discounts
Employee and Family Assistant Program
And more.

AI Use Disclosure

“Konica Minolta Business Solutions (Canada) Ltd. or our third-party contractors may use Artificial Intelligence in the recruitment process.”

#KM

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Read the full bilingual original

Overview

Manage, mentor and coach a team of Customer focused professionals, improve Service process efficiencies

and enhance the KMBS Customer experience.

Responsibilities

Manage, mentor and coach

 Responsible for reviewing quality and quantity of Service productivity

 Ensure the training is requested and attended by all relevant staff.

 Review and coach all Service staff on CIP’s

 Communicate and encourage growth and career planning

Improve process efficiencies

 Analyze service processes to improve efficiencies and promote cost reduction

 Participate and encourage Sales/Service meetings

 Monitor progress and promote field focus and adherence in cost saving modifications.

 Responsible for reviewing Service Level Agreements for Branch compliance

Enhance the KMBS Customer experience

 Respond in person immediately to all Customer concerns that require managerial intervention

 Ensure the all Customer receive an ETA call prior to site visit

 Be proactive in customer care by weekly team customer reviews

 Achieve goal of 88% 1st call fix ratio for team

Improve MIF retention

 Support and participate in Lead program initiative

 Ensure that all Customers receive a visit by a technician at least twice per year

 Participate in Client visits on a monthly basis to promote customer relationship and retention

Qualifications

 A college diploma in technical or related field

 Minimum 5 years previous experience as Service Team Leader

 Good communication and presentation skills

 Ability to lead and motivate

 Ability to accommodate shift hours

 A creative and strategic thinker; able to manage long‐ and short‐term initiatives concurrently

 A team player with a proven problem solving ability, time management and prioritization skills

 Detail oriented, possessing strong analytical skills and the ability to work self‐managed and collaboratively

as part of a team

 Able to excel in a changing environment

 Bilingual (English/French) is preferred

 Competency with MS Office suite

 Own vehicle with a valid driver’s license

What We Offer

Salary Disclaimer

Compensation Range: $89,430.49- $111,788.12 annually.

Vehicle Program: Variable allowance based on actual driving patterns for fair, performance‑aligned reimbursement

Transparent pay structure with clear growth progression

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

Benefits And Employee Perks

Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Tuition Reimbursement Program
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution
Employee Discounts
Employee and Family Assistant Program
And more.

AI Use Disclosure

“Konica Minolta Business Solutions (Canada) Ltd. or our third-party contractors may use Artificial Intelligence in the recruitment process.”

#KM

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Apply About employer

More about this job

Responsibilities

Lead, mentor, and coach service staff while monitoring productivity, training, service quality, and compliance with branch service agreements. Improve service processes and customer experience, address escalated concerns, support customer retention initiatives, and help the team achieve its first-call resolution target.

Requirements

Requires a college diploma in a technical or related field and at least five years of experience as a Service Team Leader. Candidates should have strong communication, leadership, analytical, problem-solving, time-management, and prioritization skills, be proficient with Microsoft Office, accommodate shift hours, and have a vehicle and valid driver’s license; English-French bilingualism is preferred.

Skills

Team Leadership
Mentoring and Coaching
Service Productivity Management
Training Coordination
Process Improvement
Cost Reduction
Customer Service
Problem Solving
Analytical Skills
Communication
Presentation Skills
Time Management
Prioritization
Microsoft Office

Benefits

Medical, Dental, and Vision Coverage
Life Insurance
Disability Programs
Wellness Programs
Tuition Reimbursement
Vacation
Paid Personal Time
Sick Days
Matching RRSP Contributions
Employee Discounts
Employee and Family Assistance Program
Vehicle Allowance

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Customer Experience
Team Leadership
Mentoring
Coaching
Service Productivity
Staff Training
Continuous Improvement
Process Efficiency
Cost Reduction
Service Level Agreements
Customer Care
First-Call Fix
Customer Retention
Lead Program
Client Visits
Career Planning
Microsoft Office
Technical Diploma
Valid Driver’s License
Vehicle Allowance
Managed Print Services
IT Services
Digital Transformation

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