RMA Coordinator
- Boisbriand, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.
Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.
To get a taste of the work environment at Kontron Canada, watch the following video in French: https://www.youtube.com/watch?v=0dY0VkPs39o
Job Purpose
AN OVERVIEW OF THE CHALLENGES AHEAD:
Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a central point between customers, internal and external functions to ensure an efficient flow that is compliant and aligned with contractual and regulatory commitments.
Key Responsibilities
Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.
To get a taste of the work environment at Kontron Canada, watch the following video in French: https://www.youtube.com/watch?v=0dY0VkPs39o
Job Purpose
AN OVERVIEW OF THE CHALLENGES AHEAD:
Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a central point between customers, internal and external functions to ensure an efficient flow that is compliant and aligned with contractual and regulatory commitments.
Key Responsibilities
- RMA lifecycle coordination: Coordinate all activities related to avionics RMAs, including case opening, receiving, sorting, internal routing, follow-up, and closure;
- Operational follow-up and visibility: Ensure daily follow-up of RMA cases (WIP, status, bottlenecks, priorities, delays) and maintain clear visibility for all stakeholders;
- Planning and prioritization: Plan and prioritize RMA cases in collaboration with the shop floor, quality, engineering, and customer service teams to meet repair turnaround times (TAT) and ensure an optimized flow;
- Communication and cross-functional coordination: Act as the primary point of contact for RMA cases and ensure effective communication with internal teams, as well as with customers;
- Reports and performance indicators: Produce periodic status reports, track key performance indicators (KPIs), and promptly flag critical cases requiring escalation;
- Escalation Management: Identify at-risk situations (delays, quality or technical issues) and ensure proper follow-up until resolution;
- Continuous Improvement: Participate in continuous improvement initiatives by identifying root causes of delays or inefficiencies and proposing corrective actions;
- Deliverables compliance: Validate that work performed matches the customer request, follow up on required POs, and approve repair reports against regulatory and contractual requirements;
- Other Related Duties: Perform any other related tasks as required.
- Education: Technical bachelor’s degree or technician diploma with relevant experience, or any equivalent combination of education and experience;
- Specialization / Training: Avionics or regulated industrial environments;
- Experience: Relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment;
- Profile: Strong organizational, coordination, and communication skills, high level of attention to detail, autonomy, and prioritization ability, proven ability to work effectively with cross‑functional teams, comfortable managing multiple files in a fast‑paced environment;
- Knowledge: RMA processes and repair flows, traceability, quality documentation, and compliance requirements, use of ERP/MRP systems and office tools (Microsoft Office);
- Assets: Specialization/training in avionics or repair operations (MRO), knowledge of SAP (ERP), exposure to regulated environments (FAA Part 145 / Part 21);
- Languages: Proficiency in French and English (spoken and written). English is required for communication with our international customers.
- A competitive salary;
- A generous vacation policy and a large number of personal days;
- An advantageous collective insurance program, including telemedecine;
- A collective RRSP program in which Kontron Canada contributes;
- Good balance between work-family-personal life;
- Social and sports activities, including access to a volleyball and soccer field;
- Various training for your professional development;
- A stimulating career path in various sectors of activity;
- Dedicated days for individual and team innovation projects;
- A modern facility with state of the art equipment;
- And much more…
More about this job
Responsibilities
Coordinate and monitor avionics RMA cases from opening through receipt, routing, repair follow-up, and closure, while prioritizing work to meet turnaround times. Communicate with customers and internal teams, report performance and risks, escalate issues, and ensure repair deliverables meet customer, contractual, and regulatory requirements.
Requirements
A technical bachelor's degree, technician diploma with relevant experience, or equivalent combination of education and experience is sought, along with relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment. Candidates should have strong organizational and communication skills, knowledge of RMA processes and compliance documentation, ERP/MRP and Microsoft Office proficiency, and spoken and written French and English; SAP and FAA Part 145/Part 21 exposure are assets.
Skills
- RMA Coordination
- Avionics Operations
- Planning and Prioritization
- Cross-Functional Coordination
- Customer Communication
- Repair Flow Management
- Turnaround Time Management
- KPI Reporting
- Escalation Management
- Continuous Improvement
- Root Cause Analysis
- Quality Documentation
- Regulatory Compliance
- ERP/MRP Systems
- Microsoft Office
- Attention to Detail
Benefits
- Competitive Salary
- Generous Vacation Policy
- Personal Days
- Collective Insurance Program
- Telemedicine
- Collective RRSP Program With Employer Contributions
- Work-Life Balance
- Social and Sports Activities
- Professional Development Training
- Career Development Opportunities
- Innovation Project Days
- Modern Facility With State-of-the-Art Equipment
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Manufacturing
- Administrative
- Engineering
- Customer Service & Support
Keywords
- RMA
- Avionics
- MRO
- Repair Operations
- RMA Lifecycle
- Repair Turnaround Time
- WIP Tracking
- Case Prioritization
- Customer Service
- Cross-Functional Teams
- KPI Reporting
- Escalation Management
- Continuous Improvement
- Root Cause Analysis
- Corrective Actions
- Traceability
- Quality Documentation
- Regulatory Compliance
- Contractual Requirements
- ERP/MRP Systems
- SAP
- Microsoft Office
- FAA Part 145
- FAA Part 21
- Avionics Material Returns