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Added 28 mins ago
E
Consultant, Hydrologist
ERM
Smithers, BC
- $73,100 to $94,300 CAD / year
- Full-time
In this role, you will play an important role in helping clients understand how water moves, changes, and interacts with natural and industrial systems.
Added 57 mins ago
Engineering - Water Engineering Technician
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As the Engineering Technician (Water), your duties will include:
Added 57 mins ago
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Onsite Laboratory Technician
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- $27.4 CAD / hour
- Full-time
Must demonstrate verbal and written communication skills including grammar and composition.  Ability to work well with others & independently.
Added 1 hour ago
NS
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Halifax, NS
- Full-time
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Added 1 hour ago
E
Maintenance Technician
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- Full-time
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Added 1 hour ago
LM
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Added 3 hours ago
Electrical Designer
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Added 3 hours ago
KE
RMA Coordinator
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Boisbriand, QC
- Full-time
Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.
Added 7 hours ago
CU
Library Technician 2, Resource Support
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North Vancouver, BC
- Full-time
…Supervisor, receives guidance and training from the Library Systems Analyst and the Library Services Supervisor, and reports to the University…
Added 9 hours ago
SH
Service Desk and Desktop Technician
Sisler High School
Winnipeg, MB
- Full-time
Under The Supervision And Direction Of The Supervisor, Technical Services, The Service Desk & Desktop Technician Responsibilities May Include But Are Not Limited To:
Added 10 hours ago
TC
Maintenance Technician
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Charlottetown, PE
- Full-time
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Added 13 hours ago
A
IT Store Support Technician
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IF
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310T or 310J Licensed Diesel Technician
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Added 13 hours ago
IF
310T Diesel Mechanic
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The Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost…
Added 14 hours ago
RS
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- Full-time
…performing services, repairs, and tests heating and ventilation systems throughout the District to ensure efficient operation. This position is under the supervision of the Manager of…
Added 14 hours ago
LS
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Added 18 hours ago
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HVAC Technician
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…performing services, repairs, and tests heating and ventilation systems throughout the District to ensure efficient operation. This position is under the supervision of the Manager of…
Added 18 hours ago
LS
Trades Cert HVAC Mechanic
Langley School District #35
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- Full-time
Reports to the HVAC Foreman, and performs duties to install, maintain, and repair HVAC equipment and their control systems.
Added 20 hours ago
WC
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Kontron Europe

RMA Coordinator

Boisbriand, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.

Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.

To get a taste of the work environment at Kontron Canada, watch the following video in French: https://www.youtube.com/watch?v=0dY0VkPs39o

Job Purpose

AN OVERVIEW OF THE CHALLENGES AHEAD:

Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a central point between customers, internal and external functions to ensure an efficient flow that is compliant and aligned with contractual and regulatory commitments.

Key Responsibilities

RMA lifecycle coordination: Coordinate all activities related to avionics RMAs, including case opening, receiving, sorting, internal routing, follow-up, and closure;
Operational follow-up and visibility: Ensure daily follow-up of RMA cases (WIP, status, bottlenecks, priorities, delays) and maintain clear visibility for all stakeholders;
Planning and prioritization: Plan and prioritize RMA cases in collaboration with the shop floor, quality, engineering, and customer service teams to meet repair turnaround times (TAT) and ensure an optimized flow;
Communication and cross-functional coordination: Act as the primary point of contact for RMA cases and ensure effective communication with internal teams, as well as with customers;
Reports and performance indicators: Produce periodic status reports, track key performance indicators (KPIs), and promptly flag critical cases requiring escalation;
Escalation Management: Identify at-risk situations (delays, quality or technical issues) and ensure proper follow-up until resolution;
Continuous Improvement: Participate in continuous improvement initiatives by identifying root causes of delays or inefficiencies and proposing corrective actions;
Deliverables compliance: Validate that work performed matches the customer request, follow up on required POs, and approve repair reports against regulatory and contractual requirements;
Other Related Duties: Perform any other related tasks as required.

You Will Impress Us If You Have

Education: Technical bachelor’s degree or technician diploma with relevant experience, or any equivalent combination of education and experience;
Specialization / Training: Avionics or regulated industrial environments;
Experience: Relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment;
Profile: Strong organizational, coordination, and communication skills, high level of attention to detail, autonomy, and prioritization ability, proven ability to work effectively with cross‑functional teams, comfortable managing multiple files in a fast‑paced environment;
Knowledge: RMA processes and repair flows, traceability, quality documentation, and compliance requirements, use of ERP/MRP systems and office tools (Microsoft Office);
Assets: Specialization/training in avionics or repair operations (MRO), knowledge of SAP (ERP), exposure to regulated environments (FAA Part 145 / Part 21);
Languages: Proficiency in French and English (spoken and written). English is required for communication with our international customers.

How About An Exceptional Work Environment Including

A competitive salary;
A generous vacation policy and a large number of personal days;
An advantageous collective insurance program, including telemedecine;
A collective RRSP program in which Kontron Canada contributes;
Good balance between work-family-personal life;
Social and sports activities, including access to a volleyball and soccer field;
Various training for your professional development;
A stimulating career path in various sectors of activity;
Dedicated days for individual and team innovation projects;
A modern facility with state of the art equipment;
And much more…

By submitting a resume, the candidate acknowledges that Kontron will have access to the personal information contained therein and that Kontron may share this personal information in accordance with the Policy regarding the management of personal information published at https://www.kontron.com/en/terms-and-conditions for the purposes of evaluating his(her) application.

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More about this job

Responsibilities

Coordinate avionics RMA cases from opening through closure, including intake, routing, prioritization, follow-up, customer communication, and compliance with contractual and regulatory requirements. Track case status and performance indicators, escalate risks, validate repair deliverables, and contribute to improvements in repair-flow efficiency.

Requirements

The role calls for a technical bachelor's degree or technician diploma with relevant experience, or an equivalent combination, and relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment. Candidates should have strong organizational and communication skills, knowledge of RMA processes and compliance documentation, ERP/MRP and Microsoft Office proficiency, and spoken and written French and English; SAP and FAA Part 145/Part 21 exposure are assets.

Skills

RMA Coordination
Avionics Operations
Planning and Prioritization
Cross-Functional Coordination
Customer Communication
Case Management
Repair Flow Management
Turnaround Time Management
KPI Tracking and Reporting
Escalation Management
Root Cause Analysis
Continuous Improvement
Quality Documentation
Regulatory Compliance
ERP/MRP Systems
Microsoft Office

Benefits

Competitive Salary
Generous Vacation Policy
Personal Days
Collective Insurance Program
Telemedicine
Collective RRSP Program
Work-Life Balance
Social and Sports Activities
Professional Development Training
Career Development Opportunities
Innovation Project Days
Modern Facility and Equipment

Visa sponsorship

Not detected in the job text

Keywords

RMA
Avionics
Repair Lifecycle
MRO
Repair Turnaround Time
ERP
MRP
SAP
Microsoft Office
FAA Part 145
FAA Part 21
Traceability
Quality Documentation
Regulatory Compliance
Contractual Requirements
KPI Tracking
Status Reporting
Escalation Management
Root Cause Analysis
Continuous Improvement
Customer Service
Shop Floor Coordination
Repair Reports
Purchase Orders
French
English

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