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Added 37 mins ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
Support investment advisors in providing superior customer service and be available to meet client requests
Added 37 mins ago
LC
SAP Operations Clerk Part Time Day
Loblaw Companies Limited
Coquitlam, BC
- Part-time
As a colleague in one of our stores, you will have an immediate impact on sales and customer satisfaction by:
Added 3 hours ago
OC
Marketing And Business Development Coordinator
Options Consulting Solutions
Toronto, ON
- $68,000 to $73,000 CAD / year
- Full-time
Support client feedback initiatives: Help run the company's feedback program by scheduling client conversations and interviews, recording discussion notes and next steps, and following…
Added 4 hours ago
RC
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- Full-time
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Added 5 hours ago
S
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Specsavers
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- Full-time
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Added 5 hours ago
HE
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Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
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Added 6 hours ago
DG
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- Full-time
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Added 6 hours ago
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Added 10 hours ago
SS
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- Full-time
Competitive pay PLUS commission on both service and retail sales
Added 11 hours ago
EM
Office Administrator (Entry Level)
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- Full-time
Provide valuable support to our global sales team and their dynamic customers
Added 11 hours ago
EM
Administrative Assistant (Entry Level)
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Added 13 hours ago
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- Full-time
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Added 13 hours ago
P
Customer Service /Inside Sales Representative | Service à la clientèle / Représentant des ventes internes
PLP
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- Full-time
Handle all requests from customers that come via email to sales folders or by phone and coordinate inquiries with customer service, sales and technical support teams (and other departments…
Added 13 hours ago
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Expansion Account Executive
SurveyMonkey
Remote, Canada
- $56,312.5 to $66,250 CAD / year
- Full-time
- Remote
SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our…
Added 14 hours ago
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Added 15 hours ago
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Added 15 hours ago
GF
Personal Trainer - London Southdale and Wellington
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Leveraging and promoting all GoodLife training programs to support clients on their health and fitness journeys
Added 19 hours ago
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Afternoon Dispatch
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- Full-time
…expedited, and temperature-controlled options. It offers equipment sales and leasing, large-scale warehousing and outdoor storage, and comprehensive fleet support such as fuel cards and…
Added 19 hours ago
BM
Race Administrator - Winter - Full/Part-Time
Blue Mountain Resort
The Blue Mountains, ON
- Part-time
…service departments including snow school and summer programming, sales, guest services, and marketing. They will also assist with daily guest check-ins throughout the programming day and…
Added 19 hours ago
DT
Business Development Coordinator
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Toronto, ON
- Full-time
…and relationship-oriented to help grow our client network and support new business opportunities. This role is ideal for someone who enjoys connecting with people, keeping projects and…
Added 19 hours ago
DT
Assistant Manager I
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Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained
Added 21 hours ago
L
Assistant Manager
LensCrafters
Toronto, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 21 hours ago
M
Marketing Coordinator
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Vancouver, BC
- $65,000 to $85,000 CAD / year
- Full-time
…help coordinate campaigns, creative assets, communications, sales and leasing environments, events, and marketing systems with accuracy and…

Kontron Europe

RMA Coordinator

Boisbriand, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.

Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.

To get a taste of the work environment at Kontron Canada, watch the following video in French: https://www.youtube.com/watch?v=0dY0VkPs39o

Job Purpose

AN OVERVIEW OF THE CHALLENGES AHEAD:

Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a central point between customers, internal and external functions to ensure an efficient flow that is compliant and aligned with contractual and regulatory commitments.

Key Responsibilities

RMA lifecycle coordination: Coordinate all activities related to avionics RMAs, including case opening, receiving, sorting, internal routing, follow-up, and closure;
Operational follow-up and visibility: Ensure daily follow-up of RMA cases (WIP, status, bottlenecks, priorities, delays) and maintain clear visibility for all stakeholders;
Planning and prioritization: Plan and prioritize RMA cases in collaboration with the shop floor, quality, engineering, and customer service teams to meet repair turnaround times (TAT) and ensure an optimized flow;
Communication and cross-functional coordination: Act as the primary point of contact for RMA cases and ensure effective communication with internal teams, as well as with customers;
Reports and performance indicators: Produce periodic status reports, track key performance indicators (KPIs), and promptly flag critical cases requiring escalation;
Escalation Management: Identify at-risk situations (delays, quality or technical issues) and ensure proper follow-up until resolution;
Continuous Improvement: Participate in continuous improvement initiatives by identifying root causes of delays or inefficiencies and proposing corrective actions;
Deliverables compliance: Validate that work performed matches the customer request, follow up on required POs, and approve repair reports against regulatory and contractual requirements;
Other Related Duties: Perform any other related tasks as required.

You Will Impress Us If You Have

Education: Technical bachelor’s degree or technician diploma with relevant experience, or any equivalent combination of education and experience;
Specialization / Training: Avionics or regulated industrial environments;
Experience: Relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment;
Profile: Strong organizational, coordination, and communication skills, high level of attention to detail, autonomy, and prioritization ability, proven ability to work effectively with cross‑functional teams, comfortable managing multiple files in a fast‑paced environment;
Knowledge: RMA processes and repair flows, traceability, quality documentation, and compliance requirements, use of ERP/MRP systems and office tools (Microsoft Office);
Assets: Specialization/training in avionics or repair operations (MRO), knowledge of SAP (ERP), exposure to regulated environments (FAA Part 145 / Part 21);
Languages: Proficiency in French and English (spoken and written). English is required for communication with our international customers.

How About An Exceptional Work Environment Including

A competitive salary;
A generous vacation policy and a large number of personal days;
An advantageous collective insurance program, including telemedecine;
A collective RRSP program in which Kontron Canada contributes;
Good balance between work-family-personal life;
Social and sports activities, including access to a volleyball and soccer field;
Various training for your professional development;
A stimulating career path in various sectors of activity;
Dedicated days for individual and team innovation projects;
A modern facility with state of the art equipment;
And much more…

By submitting a resume, the candidate acknowledges that Kontron will have access to the personal information contained therein and that Kontron may share this personal information in accordance with the Policy regarding the management of personal information published at https://www.kontron.com/en/terms-and-conditions for the purposes of evaluating his(her) application.

Apply About employer

More about this job

Responsibilities

Coordinate avionics return material authorization cases from opening through receipt, routing, follow-up, and closure, while aligning priorities and repair turnaround times with internal teams. Track case status and performance, communicate with customers and stakeholders, escalate risks, ensure contractual and regulatory compliance, and contribute to process improvements.

Requirements

Candidates should have a technical bachelor's degree, a technician diploma with relevant experience, or an equivalent combination of education and experience, along with relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment. Strong organizational, communication, prioritization, and coordination skills are required, as is knowledge of RMA and repair flows, traceability, quality documentation, compliance, ERP/MRP systems, and Microsoft Office; French and English proficiency is required.

Skills

RMA Coordination
Avionics Operations
Planning and Prioritization
Cross-Functional Coordination
Customer Communication
Case Management
Operational Follow-Up
KPI Tracking and Reporting
Escalation Management
Continuous Improvement
Root Cause Analysis
Quality Documentation
Regulatory Compliance
ERP/MRP Systems
Microsoft Office
SAP

Benefits

Competitive Salary
Generous Vacation Policy
Personal Days
Collective Insurance Program
Telemedicine
Collective RRSP Program
Work-Life Balance
Social and Sports Activities
Professional Development Training
Career Development Opportunities
Innovation Projects
Modern Facility and Equipment

Visa sponsorship

Not detected in the job text

Keywords

RMA
Avionics
Material Returns
Repair Lifecycle
MRO
Repair Turnaround Time
WIP Tracking
Case Management
Traceability
Quality Documentation
Regulatory Compliance
Contractual Requirements
ERP/MRP Systems
SAP
Microsoft Office
KPI Reporting
Escalation Management
Root Cause Analysis
Continuous Improvement
FAA Part 145
FAA Part 21
Customer Service
Cross-Functional Coordination
Repair Reports
Purchase Orders

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