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Added 1 hour ago
TS
Thrift Store Worker
The Salvation Army Canada and Bermuda Territory
Fort McMurray, AB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 hour ago
OA
Sales Administration Support - Bridgewater
O'Regan's Automotive Group
Bridgewater, NS
- Full-time
Support the Sales and Sales Management teams with day-to-day administrative needs.
Added 1 hour ago
PV
Store Manager
Pet Valu
Vancouver, BC
- Full-time
Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete…
Added 2 hours ago
SH
Experienced Sales Manager in home health care setting.
Senior Helpers Calgary
Calgary, AB
- Part-time
…leader to run our Calgary operation. The Marketing, Digital & Sales Manager is responsible for maintaining and developing new and innovative marketing methods. This leader’s essential…
Added 4 hours ago
CW
Operations Manager
Canadian Wilderness Adventures
Whistler, BC
- Full-time
This is not a desk-only position. You'll be expected to understand operations from the ground up, support your supervisors and frontline workers, make sound decisions, and step into…
Added 5 hours ago
CW
Business Administration & Operations Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
Provide administrative support to HR, recruitment, sales, marketing, and other departments.
Added 5 hours ago
C
Sales Director
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Actively participate in customer meetings, industry events, and partner activities to support sales development.
Added 5 hours ago
C
Project Administrator - Capital Projects
Convergint
Dartmouth, NS · CA NS Dartmouth
- Full-time
…Coordinator, you will be responsible for providing project support through ownership and management of project and contract documentation and facilitation of project team communications.…
Added 5 hours ago
CF
Customer Service Attendant
Canadian Forces Morale and Welfare Services (CFMWS)
AB · Edmonton
- Part-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 5 hours ago
CF
Customer Service Attendant
Canadian Forces Morale and Welfare Services (CFMWS)
AB · Edmonton
- Part-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 6 hours ago
Client Care Specialist
Property Law Firm CB LLP
Calgary, AB
If your title right now is Customer Experience Specialist, Customer Support Specialist, Customer Operations Specialist, Onboarding Specialist or Inbound Sales Development Representative,…
Added 6 hours ago
SF
Client Success Specialist
Summit Fleet
Calgary, AB
- Full-time
…fast-paced environment. You'll build strong client relationships, support service delivery, and contribute to customer satisfaction and retention while working within a collaborative and…
Added 6 hours ago
New Home Coordinator
Urbandale Corporation
Ottawa, ON
Interact with the sales team and homeowners and provide general support by advising on custom design changes. They will assist with assessing change requests and interact with the…
Added 6 hours ago
CE
Sales + Rental Coordinator
Cropac Equipment Inc
Abbotsford, BC
- Full-time
You'll support our sales, rental, and equipment inventory activities, working closely with the sales, service, and operations teams. This includes coordinating equipment deliveries,…
Added 6 hours ago
M
Assistant Gérant du magasin / Assistant Store Manager - Royalmount Mall
MACKAGE
Montreal, QC
- Full-time
Support performance evaluations, turnover and action plans for sales team.
Added 6 hours ago
BR
Quality Control Technician
BDO Recruitment Services - Canada
Chatham-Kent, ON
- Full-time
…supervisors, production and maintenance foremen, purchasing, sales, engineering, administrative staff, human resources, and health and safety…
Added 7 hours ago
CR
Office Manager
COGIR Real Estate
Kitchener, ON
- Full-time
Dedicated Support: We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's…
Added 7 hours ago
SS
Rental Coordinator
Sunbelt Solomon
New Westminster, BC
- Full-time
Inside Sales & Project Management Team Support
Added 8 hours ago
LC
SAP Operations Clerk Part Time Day
Loblaw Companies Limited
Edmonton, AB
- Part-time
As a colleague in one of our stores, you will have an immediate impact on sales and customer satisfaction by:
Added 9 hours ago
BC
Sales and Reservations Coordinator
Bella Coola Heli Sports
Bella Coola 1, BC
- Full-time
…hospitality. With our central office located in Whistler, our Sales and Reservations team works hard to support the operations and our team out in the field. The Sales and Reservations…
Added 11 hours ago
HE
Graduate Management Trainee
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Sales & Marketing: Learn face-to-face marketing, customer engagement, brand representation, and campaign execution.
Added 12 hours ago
LC
SAP Operations Clerk Part Time Day
Loblaw Companies Limited
Coquitlam, BC
- Part-time
As a colleague in one of our stores, you will have an immediate impact on sales and customer satisfaction by:
Added 13 hours ago
MD
Sales and Marketing Assistant
Melmart Distributors Inc.
Canada
- Full-time
…positive individual, always willing to ‘jump in’ to help and support our sales team. This person lives our Melmart vision, namely; “We will provide the best customer experience in the…
Added 13 hours ago
E
Gym Sales & Service Coordinator
ECARPETGALLERY
Montreal, QC
- Full-time
We are seeking an organized and proactive Gym Sales & Service Coordinator to manage service operations, coordinate technician schedules, and support gym equipment sales. This role acts as…
Added 14 hours ago
CS
Office Manager
Cogir Senior Living
Kitchener, ON · Briarfield Gardens
- Full-time
Dedicated Support: We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's…

Kontron Europe

RMA Coordinator

Boisbriand, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.

Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.

To get a taste of the work environment at Kontron Canada, watch the following video in French: https://www.youtube.com/watch?v=0dY0VkPs39o

Job Purpose

AN OVERVIEW OF THE CHALLENGES AHEAD:

Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a central point between customers, internal and external functions to ensure an efficient flow that is compliant and aligned with contractual and regulatory commitments.

Key Responsibilities

RMA lifecycle coordination: Coordinate all activities related to avionics RMAs, including case opening, receiving, sorting, internal routing, follow-up, and closure;
Operational follow-up and visibility: Ensure daily follow-up of RMA cases (WIP, status, bottlenecks, priorities, delays) and maintain clear visibility for all stakeholders;
Planning and prioritization: Plan and prioritize RMA cases in collaboration with the shop floor, quality, engineering, and customer service teams to meet repair turnaround times (TAT) and ensure an optimized flow;
Communication and cross-functional coordination: Act as the primary point of contact for RMA cases and ensure effective communication with internal teams, as well as with customers;
Reports and performance indicators: Produce periodic status reports, track key performance indicators (KPIs), and promptly flag critical cases requiring escalation;
Escalation Management: Identify at-risk situations (delays, quality or technical issues) and ensure proper follow-up until resolution;
Continuous Improvement: Participate in continuous improvement initiatives by identifying root causes of delays or inefficiencies and proposing corrective actions;
Deliverables compliance: Validate that work performed matches the customer request, follow up on required POs, and approve repair reports against regulatory and contractual requirements;
Other Related Duties: Perform any other related tasks as required.

You Will Impress Us If You Have

Education: Technical bachelor’s degree or technician diploma with relevant experience, or any equivalent combination of education and experience;
Specialization / Training: Avionics or regulated industrial environments;
Experience: Relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment;
Profile: Strong organizational, coordination, and communication skills, high level of attention to detail, autonomy, and prioritization ability, proven ability to work effectively with cross‑functional teams, comfortable managing multiple files in a fast‑paced environment;
Knowledge: RMA processes and repair flows, traceability, quality documentation, and compliance requirements, use of ERP/MRP systems and office tools (Microsoft Office);
Assets: Specialization/training in avionics or repair operations (MRO), knowledge of SAP (ERP), exposure to regulated environments (FAA Part 145 / Part 21);
Languages: Proficiency in French and English (spoken and written). English is required for communication with our international customers.

How About An Exceptional Work Environment Including

A competitive salary;
A generous vacation policy and a large number of personal days;
An advantageous collective insurance program, including telemedecine;
A collective RRSP program in which Kontron Canada contributes;
Good balance between work-family-personal life;
Social and sports activities, including access to a volleyball and soccer field;
Various training for your professional development;
A stimulating career path in various sectors of activity;
Dedicated days for individual and team innovation projects;
A modern facility with state of the art equipment;
And much more…

By submitting a resume, the candidate acknowledges that Kontron will have access to the personal information contained therein and that Kontron may share this personal information in accordance with the Policy regarding the management of personal information published at https://www.kontron.com/en/terms-and-conditions for the purposes of evaluating his(her) application.

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More about this job

Responsibilities

Coordinate avionics RMA cases from opening through closure, including receiving, routing, prioritization, stakeholder communication, and monitoring repair turnaround times. Track performance and escalations, ensure repair deliverables meet customer, contractual, and regulatory requirements, and contribute to process improvements.

Requirements

The role seeks a technical bachelor's degree or technician diploma with relevant experience, or an equivalent combination, along with experience in RMA coordination, planning, avionics operations, MRO, or a similar regulated environment. Candidates should have strong organizational and communication skills, knowledge of repair flows, traceability, quality documentation, and compliance, proficiency with ERP/MRP and office tools, and spoken and written French and English.

Skills

RMA Coordination
Avionics Operations
Repair Flow Management
Planning and Prioritization
Cross-Functional Coordination
Customer Communication
Case Tracking
KPI Reporting
Escalation Management
Continuous Improvement
Root Cause Analysis
Quality Documentation
Regulatory Compliance
ERP/MRP Systems
Microsoft Office
SAP

Benefits

Competitive Salary
Generous Vacation Policy
Personal Days
Collective Insurance Program
Telemedicine
Collective RRSP Program
Work-Life Balance
Social and Sports Activities
Professional Development Training
Career Development Opportunities
Innovation Project Days
Modern Facility and Equipment

Visa sponsorship

Not detected in the job text

Keywords

RMA
Avionics
MRO
Repair Operations
Repair Turnaround Time
ERP
MRP
SAP
Microsoft Office
FAA Part 145
FAA Part 21
Traceability
Quality Documentation
Regulatory Compliance
Contractual Requirements
KPI Reporting
Root Cause Analysis
Continuous Improvement
Customer Service
Cross-Functional Teams
Case Management
Work in Progress
Escalation Management
Planning
Prioritization
Avionics Material Returns

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