Business Head

Position : Business Head

Location: Toronto, ON, Canada

Employment Type: Full-Time

Experience: 12+ Years

Key Responsibilities

Sales & Business Development

• Develop and execute the overall ERP business and sales strategy for the Canadian market.
• Drive new business development and revenue growth across ERP consulting, implementation, integration, and managed services.
• Identify and pursue new opportunities across Québec and other Canadian markets.
• Build relationships with CIOs, CTOs, CFOs, IT Directors, and business leaders.
• Manage the complete sales lifecycle from lead generation and qualification through solutioning, proposal, negotiation, and closure.
• Drive opportunities across SAP, Microsoft Dynamics 365, Oracle, NetSuite, and other ERP platforms.
• Lead RFP/RFI responses, client presentations, proposals, commercial negotiations, and contract closures.
• Develop strategic partnerships with ERP vendors, technology partners, and implementation partners.
• Own sales targets, revenue forecasts, pipeline, margins, and overall business performance.

Account Management

• Own and manage strategic ERP customer accounts and build long-term executive relationships.
• Develop account growth plans to increase revenue through upselling, cross-selling, and additional services.
• Conduct regular business reviews with key customers and identify new business opportunities.
• Understand customer business objectives and align ERP solutions and services to their evolving requirements.
• Act as the senior escalation point for critical customer issues and ensure timely resolution.
• Monitor customer satisfaction, retention, contract renewals, and account profitability.
• Identify opportunities for additional ERP modules, enhancements, support, AMS, cloud, data, AI, and digital transformation services.
• Build strong relationships with customer stakeholders across business and technology functions.

Delivery & Operations

• Provide overall leadership and governance for ERP implementation and consulting engagements.
• Work closely with Project Managers, Solution Architects, Functional Consultants, Technical Teams, and Delivery Managers to ensure successful project execution.
• Ensure projects are delivered within agreed scope, timeline, budget, quality, and contractual commitments.
• Review project health, milestones, resource utilization, risks, issues, and financial performance.
• Establish delivery governance and conduct regular project and portfolio reviews.
• Ensure effective resource planning and allocation across ERP projects.
• Support resolution of critical delivery, technical, commercial, and customer escalations.
• Work with delivery leadership to improve project margins, utilization, productivity, and customer satisfaction.
• Ensure successful transition from sales to delivery and maintain continuity throughout the engagement lifecycle.
• Identify delivery risks early and establish appropriate mitigation plans.

Required Qualifications

• 12+ years of experience in ERP consulting, IT services, sales, business development, account management, or delivery leadership.
• Proven experience managing ERP sales and delivery engagements.
• Strong understanding of ERP implementation, transformation, integration, and managed services.
• Experience with one or more platforms such as SAP, Microsoft Dynamics 365, Oracle, NetSuite, or similar ERP technologies.
• Proven experience in enterprise and mid-market account management.
• Strong experience managing strategic accounts and complex customer relationships.
• Experience managing large ERP programs and working with cross-functional delivery teams.
• Strong commercial understanding of revenue, margins, utilization, forecasting, and profitability.
• Excellent negotiation, communication, presentation, stakeholder-management, and leadership skills.