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Added 5 mins ago
BC
Service Centre Manager - Speedy Glass
Belron Canada inc
Hanover, ON
- Full-time
As a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people…
Added 5 mins ago
PC
Gestionnaire de compte - Account Manager
Parts Canada
Toronto, ON
- $80,000 to $120,065.13 CAD / year
- Full-time
Added 5 mins ago
A
Assistant Manager, Digital Visual Merchandising
adidas
Woodbridge, ON
- Full-time
The Assistant Manager, Digital Visual Merchandising will own the day-to-day performance, execution, and optimization of assigned digital, direct-to-consumer categories across adidas digital…
Added 5 mins ago
VC
Bilingual Account Manager (Manufacturing/Utilities industry)
Veriforce Canada
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their…
Added 5 mins ago
Assistant Branch Manager (Enderby Branch)
First West
Enderby, BC
We are currently seeking an Assistant Branch Manager to join our team.
Added 5 mins ago
LD
Beauty Advisor
London Drugs Limited
Prince George, BC
- $18.25 to $21.58 CAD / hour
- Other
The job of a London Drugs BEAUTY ADVISOR is to help the beauty department meet its sales and marketing objectives while ensuring top-notch customer service and retail beauty advice.
Added 20 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Hamilton, ON
- $52,500 CAD / year
- Full-time
Our Management Development Program is a hands-on, accelerated path that teaches you how to run a business end to end. You’ll gain practical experience, strong mentorship, competitive…
Added 20 mins ago
RB
Financial Advisor
Royal Bank of Canada
Burnaby, BC
- Full-time
Implement effective contact and relationship building strategies, that accelerate new client acquisition and retention in your local community
Added 20 mins ago
RB
Sales Trainee - Contract
Red Bull
Ottawa, ON
- Contract
…any special projects as needed. Sales Trainee will work with management to maintain customer relationships between sales, merchandising and operations for all large & small format “off…
Added 20 mins ago
SD
Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Comox, BC
- Full-time
Always put the Customer first and provides superior customer service
Added 20 mins ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet…
Added 35 mins ago
CG
Unit Manager Full Time
Compass Group Canada
Tiverton, ON
- Full-time
The Unit Manager oversees daily pantry and kitchenette operations, ensuring food quality, inventory management, cleanliness, and safety standards are maintained. This role also supports…
Added 35 mins ago
NF
Department Manager Full Time Day
No Frills
Campbell River, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 35 mins ago
E
Site Manager, Services
ENERCON
Dawson Creek, BC
- Full-time
In your role as Site Manager, you will hold a pivotal position in overseeing the maintenance service site for our 84-turbine wind farm. Your responsibilities will include leading a team of…
Added 35 mins ago
T
Financial Planner - Sherbooke
TD
Sherbrooke, QC
- Full-time
Added 35 mins ago
BH
Senior Manager, Facilities & Space Management
BC Hydro
Vancouver, BC
- Full-time
Proven ability over at least eight years leading a high performing team, focused on safety, innovation, relationship management, and customer service.
Added 35 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Montreal
BDC
Montreal, QC
- Full-time
A proven ability to advise clients and provide excellent customer service.
Added 35 mins ago
SH
Acting Store Manager Upper Canada Mall
Sunglass Hut
Newmarket, ON
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 35 mins ago
Spa Supervisor
Wickaninnish Inn
Tofino, BC
Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet…
Added 35 mins ago
LL
Sage Intacct ERP Administrator
Litco LSO
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- Full-time
Bring working knowledge of internal controls, segregation of duties, access management, audit support, and change management
Added 35 mins ago
FA
Leasing Team Lead, Ottawa
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- Full-time
Forum Asset Management is a North American investor, developer, and asset manager with a 30+ year track record of delivering long-term value through real estate, private equity, and…
Added 35 mins ago
FA
Leasing Team Lead, Oshawa
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
Forum Asset Management is a North American investor, developer, and asset manager with a 30+ year track record of delivering long-term value through real estate, private equity, and…
Added 35 mins ago
FA
Leasing Team Lead, Waterloo
Forum Asset Management
Waterloo, ON
- Full-time
Forum Asset Management is a North American investor, developer, and asset manager with a 30+ year track record of delivering long-term value through real estate, private equity, and…
Added 35 mins ago
AA
Dealer Representative (Scarborough West)
Assured Automotive
Toronto, ON · Scarborough, ON
- Full-time
…accountability is to provide an exceptional and successful customer experience while handling the collision service needs of Boyd’s partners. The Dealer Rep plays a pivotal role in the…
Added 35 mins ago
EG
Senior Manager, Partnerships
Emterra Group
Oakville, ON
- Full-time
5–7+ years of progressive experience in key account management, strategic partnerships, sales, business development, commercial relationship management, or client advisory roles.

KORE

Customer Success Manager

Canada

$90,826 to $111,914 CAD / year

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Job details

Pay: $90,826 to $111,914 CAD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

As a Customer Success Manager (CSM) at KORE, you will be the strategic partner and advocate for our assigned customer portfolio, owning the post-sale lifecycle from onboarding through renewal. You are not a reactive troubleshooter; instead, you will proactively drive platform adoption, monitor customer health metrics, and systematically mitigate risk. Your goal is to maximize customer lifetime value, ensure high Gross Revenue Retention (GRR), compress Time-to-Revenue, and unlock commercial expansion opportunities by establishing yourself as a trusted IoT advisor.

In this role, you will be responsible for the following areas:

Acting as the central point of contact for the entire customer lifecycle, from onboarding and adoption to renewal and expansion, ensuring a seamless and positive customer experience.
Increasing customer platform adoption, revenue retention, and satisfaction at scale across your assigned portfolio using standardized tools and playbooks.
Developing and maintaining effective cross-functional relationships across KORE to quickly navigate internal teams and accelerate customer adoption and time to revenue
Acting as a partner to identify expansion and renewal opportunities, passing qualified leads to Sales by maintaining a strong working knowledge of KORE’s commercial offerings.

Onboarding

Guide customers through structured onboarding processes, platform training, and Success Plan execution to accelerate platform adoption, compress Time-to-Revenue (TTR), and deliver rapid time-to-value. Co-develop, execute, and monitor living Customer Success Plans with clients, aligning deployment milestones, connectivity goals, and business outcomes with measurable ROI.
Gather accurate, detailed technical requirements from the customer during onboarding to ensure that training meets their strategic goals, and both parties are fully aligned on what success looks like.
Own and maintain customer-facing onboarding materials to ensure our self-service resources are accurate, up-to-date, and best-in-class for customers to seamlessly scale their businesses with KORE.

Operational Excellence

Develop a deep understanding of each customer's business objectives and challenges, positioning yourself as a trusted advisor to help them maximize the value of KORE's solutions.
Conduct targeted training reviews for newly established customer contacts to maintain a high level of proficiency across KORE's self-service platforms and operational processes.
Conduct regular business reviews (QBRs) and check-ins to assess satisfaction, address concerns, and reinforce the value of our partnership, driving customer loyalty and advocacy.
Synthesize and advocate for the customer experience by providing actionable feedback to internal teams on operational gaps, helping drive positive process improvements and system enhancements.

Talent Development & Leadership

You are an experienced and trusted advisor and trainer for the wider Customer Success and Support teams
Develop and implement comprehensive training and onboarding programs for new team members
Promote open and effective communication within the team and across other departments, role modeling the need for a diversity of perspectives to identify the best possible outcome.
Help design, refine, and document standardized Customer Success playbooks to scale consistent team-wide performance.
Maintain deep knowledge of IoT industry trends, telecom standards, and Customer Success methodologies to act as a trusted advisor.

QUALIFICATIONS

5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting, preferably within a SaaS, PaaS, or technology/telecoms (IoT) environment.
Exceptional ability to build and maintain strong relationships with a diverse set of stakeholders, from technical teams to C-level executives, establishing trust and credibility as a strategic advisor.
Strong organizational skills with the ability to manage a portfolio of accounts, conduct strategic business reviews (QBRs), and execute time-sensitive projects (like onboarding) to accelerate customer time-to-value.
Outstanding written, verbal, and presentation skills, with the ability to effectively orchestrate internal, cross-functional resources to drive customer outcomes.
Experience using data and customer health scores to guide actions, prioritize efforts, and mitigate churn risk. Proficiency with CRM software (Salesforce) and customer success platforms is highly desirable.
Ability to grasp and articulate technical concepts related to IoT, connectivity, and platform solutions (e.g., KORE ConnectivityPro) to both technical and non-technical audiences.

KORE COMPETENCIES

Commercial Awareness with Consultative Acumen: Ability to converse with technical architects and executive sponsors, bridging technical IoT architecture with business value.
Excellent continuous improvement focus, to optimize costs internally while driving the highest value for our customers
Strong commitment to innovation and learning by remaining up to speed on key industry trends that may impact your customers, proactively identifying how to help them grow with KORE
Excellent ability to present information- written and verbal to internal and external customers Excellent training skills with different mediums [live, written, recordings] with the ability to engage at the right level

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

VISION

To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all.

MISSION

To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve.

KORE VALUES

Customer Obsession

We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers.

Be the Spark

We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate.

Own the Outcome

We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense.

Grit & Positivity

We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.

Challenge. Debate. But Be Human.

We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

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More about this job

Responsibilities

The Customer Success Manager will own the post-sale lifecycle, driving platform adoption and mitigating churn risk for an assigned portfolio. They will act as a trusted advisor to clients, conducting business reviews and identifying expansion opportunities to maximize customer lifetime value.

Requirements

Candidates must have 5+ years of experience in customer-facing roles within SaaS, PaaS, or IoT environments. Strong organizational, communication, and technical skills are required to manage complex accounts and bridge technical architecture with business value.

Skills

Customer Success
Account Management
Consulting
IoT
SaaS
PaaS
Salesforce
Customer Retention
Strategic Planning
Technical Training
Relationship Management
Data Analysis
Project Management
Business Reviews
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
IoT
SaaS
PaaS
Salesforce
ConnectivityPro
Account Management
Consulting
Customer Retention
Churn Mitigation
QBR
Onboarding
Technical Requirements
Business Intelligence
Stakeholder Engagement
Telecom Standards
Customer Health Scores
Strategic Advisor
Cross-functional Collaboration
Revenue Retention

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