Find work in Canada.

614,623 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
T
Audit Manager II, Canadian Business Banking and Credit Risk (1242)
TD
Toronto, ON
- Full-time
Act as the audit lead or audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action…
Added 2 mins ago
Oracle HCM Functional Analyst
Talents LGS
QC
For continuous learning: access to IBM's intellectual capital and training on a multitude of cutting-edge technologies.
Added 2 mins ago
Oracle HCM Functional Analyst
Talents LGS
Quebec, QC
For continuous learning: access to IBM's intellectual capital and training on a multitude of cutting-edge technologies.
Added 3 mins ago
UO
Events and Communications Assistant, O'Brien Institute for Public Health
University of Calgary
Calgary, AB
- Full-time
…Institute priorities and initiatives as needed including the Learning Health Systems Accelerator, Health Equity Hub, and the Sex, Gender, and Women's Health Research…
Added 3 mins ago
UO
Supply Chain Analyst, Supply Chain Management
University of Calgary
Calgary, AB
- Full-time
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.
Added 3 mins ago
DG
Internal Advisor
Dilawri Group of Companies
Calgary, AB
- Full-time
…culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead,…
Added 3 mins ago
DG
Service Manager
Dilawri Group of Companies
Calgary, AB
- Full-time
…culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead,…
Added 3 mins ago
NS
Account Manager (PR)
North Strategic
Toronto, ON
- Full-time
Be a trusted advisor to clients: build strong relationships through sharp communications and account management, and help grow your accounts organically
Added 3 mins ago
UO
Contracts Specialist, Procurement Services
University of Calgary
Calgary, AB
- Contract
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 3.
Added 18 mins ago
MS
DP Theatre Teacher
Mulgrave School, The International School of Vancouver
West Vancouver, BC
- Temporary
Serve as Homeroom Advisor for approximately 12 Senior School students.
Added 18 mins ago
B
Senior Manager, Business Transformation
BMO
Toronto, ON · FCP
- Full-time
Improves team performance, recognizes and rewards performance. Provides strategic input into business decisions as a trusted advisor.
Added 33 mins ago
Financial Advisor, Investment & Retirement Planning - College & Grace, Toronto
Scotiabank
Toronto, ON
Internally known as Financial Advisor, Investment and Retirement Planning (FAIR), as a Financial Planner in our retail branch network, you are a member of the branch sales team responsible…
Added 33 mins ago
K
Senior Customer Success Manager
KORE
Canada
- $93,772 to $118,738 CAD / year
Act as a consultative IoT advisor, translating KORE’s comprehensive product suite into tailored, high-value solutions that address diverse customer business models.
Added 33 mins ago
K
Customer Success Manager
KORE
Canada
- $90,826 to $111,914 CAD / year
…expansion opportunities by establishing yourself as a trusted IoT…
Added 33 mins ago
Governance and Stakeholder Coordination
Government of Alberta
AB
Reporting to the Director, Governance and Coordination, the Policy Advisor provides policy, governance, stakeholder and executive support for Alberta's participation in the West Coast Oil…
Added 33 mins ago
M
Advisor Part Time
MEC
North Vancouver, BC
- $19.35 to $20.2 CAD / hour
- Part-time
As an Advisor, you’ll make MEC a great place to visit. You’ll give exceptional member service by matching people with gear that suits their needs, and you’ll share your real-world…
Added 47 mins ago
P
EHS Specialist
PPG
Cambridge, ON
- Full-time
Act as advisor to management and employees across a variety of issues.
Added 47 mins ago
IF
Distribution Support Specialist
iA Financial Group
Calgary, AB
- Full-time
…consultants, while helping improve responsiveness and the overall advisor…
Added 1 hour ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Chestermere, AB
We’re searching for an Insurance Advisor. Are you searching for new possibilities?
Added 1 hour ago
D
Personal Finance Advisor
Desjardins
Montreal, QC · Caisse Desjardins de Lachine
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 1 hour ago
D
Wealth Management Advisor
Desjardins
Mirabel, QC · Caisse Desjardins de l'Envolée
- Full-time
As a wealth management advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your…
Added 1 hour ago
CS
Human Resources Advisor
Carrier Sekani Family Services
Prince George, BC
- $45.9 to $59.45 CAD / hour
- Full-time
Supported to pursue life long learning, professional development and recognition for your contribution.
Added 1 hour ago
A-
Travel Product & Sales Digital Specialist
AMA - Alberta Motor Association
Edmonton, AB
- Full-time
Ongoing professional development, with unlimited learning opportunities, and dedicated time for personal growth.
Added 1 hour ago
SS
General Manager
Sienna Senior Living
Surrey, BC
- Full-time
Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
Added 1 hour ago
Customer Care Advisor - Investments - Client Experience Centre, Ottawa - Dec 2026
Scotiabank
Ottawa, ON
As a Customer Care Advisor - Investments, you will be the voice of Scotiabank, delivering exceptional service to clients across Canada. You will support customers with investment and…

KORE

Customer Success Manager

Canada

$90,826 to $111,914 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,826 to $111,914 CAD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

As a Customer Success Manager (CSM) at KORE, you will be the strategic partner and advocate for our assigned customer portfolio, owning the post-sale lifecycle from onboarding through renewal. You are not a reactive troubleshooter; instead, you will proactively drive platform adoption, monitor customer health metrics, and systematically mitigate risk. Your goal is to maximize customer lifetime value, ensure high Gross Revenue Retention (GRR), compress Time-to-Revenue, and unlock commercial expansion opportunities by establishing yourself as a trusted IoT advisor.

In this role, you will be responsible for the following areas:

Acting as the central point of contact for the entire customer lifecycle, from onboarding and adoption to renewal and expansion, ensuring a seamless and positive customer experience.
Increasing customer platform adoption, revenue retention, and satisfaction at scale across your assigned portfolio using standardized tools and playbooks.
Developing and maintaining effective cross-functional relationships across KORE to quickly navigate internal teams and accelerate customer adoption and time to revenue
Acting as a partner to identify expansion and renewal opportunities, passing qualified leads to Sales by maintaining a strong working knowledge of KORE’s commercial offerings.

Onboarding

Guide customers through structured onboarding processes, platform training, and Success Plan execution to accelerate platform adoption, compress Time-to-Revenue (TTR), and deliver rapid time-to-value. Co-develop, execute, and monitor living Customer Success Plans with clients, aligning deployment milestones, connectivity goals, and business outcomes with measurable ROI.
Gather accurate, detailed technical requirements from the customer during onboarding to ensure that training meets their strategic goals, and both parties are fully aligned on what success looks like.
Own and maintain customer-facing onboarding materials to ensure our self-service resources are accurate, up-to-date, and best-in-class for customers to seamlessly scale their businesses with KORE.

Operational Excellence

Develop a deep understanding of each customer's business objectives and challenges, positioning yourself as a trusted advisor to help them maximize the value of KORE's solutions.
Conduct targeted training reviews for newly established customer contacts to maintain a high level of proficiency across KORE's self-service platforms and operational processes.
Conduct regular business reviews (QBRs) and check-ins to assess satisfaction, address concerns, and reinforce the value of our partnership, driving customer loyalty and advocacy.
Synthesize and advocate for the customer experience by providing actionable feedback to internal teams on operational gaps, helping drive positive process improvements and system enhancements.

Talent Development & Leadership

You are an experienced and trusted advisor and trainer for the wider Customer Success and Support teams
Develop and implement comprehensive training and onboarding programs for new team members
Promote open and effective communication within the team and across other departments, role modeling the need for a diversity of perspectives to identify the best possible outcome.
Help design, refine, and document standardized Customer Success playbooks to scale consistent team-wide performance.
Maintain deep knowledge of IoT industry trends, telecom standards, and Customer Success methodologies to act as a trusted advisor.

QUALIFICATIONS

5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting, preferably within a SaaS, PaaS, or technology/telecoms (IoT) environment.
Exceptional ability to build and maintain strong relationships with a diverse set of stakeholders, from technical teams to C-level executives, establishing trust and credibility as a strategic advisor.
Strong organizational skills with the ability to manage a portfolio of accounts, conduct strategic business reviews (QBRs), and execute time-sensitive projects (like onboarding) to accelerate customer time-to-value.
Outstanding written, verbal, and presentation skills, with the ability to effectively orchestrate internal, cross-functional resources to drive customer outcomes.
Experience using data and customer health scores to guide actions, prioritize efforts, and mitigate churn risk. Proficiency with CRM software (Salesforce) and customer success platforms is highly desirable.
Ability to grasp and articulate technical concepts related to IoT, connectivity, and platform solutions (e.g., KORE ConnectivityPro) to both technical and non-technical audiences.

KORE COMPETENCIES

Commercial Awareness with Consultative Acumen: Ability to converse with technical architects and executive sponsors, bridging technical IoT architecture with business value.
Excellent continuous improvement focus, to optimize costs internally while driving the highest value for our customers
Strong commitment to innovation and learning by remaining up to speed on key industry trends that may impact your customers, proactively identifying how to help them grow with KORE
Excellent ability to present information- written and verbal to internal and external customers Excellent training skills with different mediums [live, written, recordings] with the ability to engage at the right level

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

VISION

To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all.

MISSION

To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve.

KORE VALUES

Customer Obsession

We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers.

Be the Spark

We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate.

Own the Outcome

We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense.

Grit & Positivity

We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.

Challenge. Debate. But Be Human.

We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own the post-sale lifecycle, driving platform adoption and mitigating churn risk for an assigned portfolio. They will act as a trusted advisor to clients, conducting business reviews and identifying expansion opportunities to maximize customer lifetime value.

Requirements

Candidates must have 5+ years of experience in customer-facing roles within SaaS, PaaS, or IoT environments. Strong organizational, communication, and technical skills are required to manage complex accounts and bridge technical architecture with business value.

Skills

Customer Success
Account Management
Consulting
IoT
SaaS
PaaS
Salesforce
Customer Retention
Strategic Planning
Technical Training
Relationship Management
Data Analysis
Project Management
Business Reviews
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
IoT
SaaS
PaaS
Salesforce
ConnectivityPro
Account Management
Consulting
Customer Retention
Churn Mitigation
QBR
Onboarding
Technical Requirements
Business Intelligence
Stakeholder Engagement
Telecom Standards
Customer Health Scores
Strategic Advisor
Cross-functional Collaboration
Revenue Retention

Report this job