Find work in Canada.

614,623 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
WC
Manager, Warehouse - Canada
White Cap
Burnaby, BC
- Full-time
Works alongside, and supervises a team of warehouse employees and delivery drivers, including hiring, delegation, training, performance evaluation, career development planning, disciplinary…
Added 6 mins ago
YG
HSE & Field Administrator
York Group
Edmonton, AB
- Full-time
Compile monthly HSE statistics (hours worked, incidents, training completion) for the HSE Manager.
Added 6 mins ago
PR
Manager, Replenishment Planning
Pernod Ricard
Windsor, ON
- Full-time
Serves as a manager-level functional expert responsible for high-complexity replenishment outcomes, planning governance, and cross-functional transformation. The role owns critical planning…
Added 6 mins ago
S
Assistant Department Manager, Centre of Store
Save-On-Foods
Coquitlam, BC · Sunwood - Coquitlam BC
- Part-time
We are hiring for an Assistant Department Manager, Centre of Store at our Sunwood location in Coquitlam, BC.
Added 6 mins ago
S
Assistant Department Manager, Restaurant
Save-On-Foods
Burnaby, BC · Cameron - Burnaby BC
- Part-time
We are hiring for an Assistant Department Manager, Restaurant at our Cameron Save-On-Foods location in Burnaby, BC.
Added 6 mins ago
T
Analyst, Margin Accounts Group (4583)
TD
Toronto, ON
- Full-time
Build technical knowledge of collateral, derivatives, legal agreements, systems, and risk controls through training and practical experience.
Added 6 mins ago
T
Customer Experience Associate - Dieppe
TD
Dieppe, NB
- Part-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 6 mins ago
T
Customer Experience Associate
TD
North Battleford, SK
- Part-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 6 mins ago
T
Customer Experience Associate - Dieppe
TD
Dieppe, NB
- Part-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 6 mins ago
T
Personal Banking Associate Trainee (Full time) - Saint-Jérôme
TD
Saint-Jérôme, QC
- Full-time
…mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting…
Added 6 mins ago
T
Customer Experience Associate
TD
Moose Jaw, SK
- Part-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 6 mins ago
T
Customer Experience Associate
TD
Grande Prairie, AB
- Part-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 6 mins ago
Team Leader, Customer Happiness
Cozey
Montreal, QC
As Team Leader, Customer Happiness reporting to Tess Levy, Operations Manager, Customer Happiness, your mission is to lead a team of ambassadors who deliver fast, accurate, and effortless…
Added 6 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the manager of nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care in obstetrics and…
Added 6 mins ago
CT
Store Manager
Canadian Tire Corporation
Brampton, ON
- Full-time
· Lead meetings, resolve customer concerns, manage recruitment and training.
Added 6 mins ago
B
Director, Global Markets, Corporate Banking - Commodities
BMO
Toronto, ON · FCP
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 6 mins ago
B
Senior Manager, Business Transformation
BMO
Toronto, ON · FCP
- Full-time
Added 6 mins ago
B
Private Banking Officer, Private Wealth
BMO
Quebec, QC
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 6 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
…ownership a reality. You will be provided with industry-leading training and support and will be able to build your existing referral network with our competitive referral programs to…
Added 6 mins ago
B
Digital Product Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 6 mins ago
BG
Service Technician - Field
Brandt Group of Companies
Fort McMurray, AB
- Full-time
Operate within budgets and approvals established by the Service Manager.
Added 6 mins ago
BG
Service Technician - Lead
Brandt Group of Companies
Saskatoon, SK
- Full-time
Participate in ongoing training programs including industry-specific technology updates.
Added 6 mins ago
B
Service Centre Manager - Speedy Glass
Belron
Hanover, ON · Speedy - Hanover
- Full-time
As a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people…
Added 6 mins ago
C
Food Service Supervisor Full Time
Cook
Ottawa, ON · NEPEAN, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 6 mins ago
R-
Assistant Store Manager - RioCan Orleans
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…

KORE

Customer Success Manager

Canada

$90,826 to $111,914 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,826 to $111,914 CAD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

As a Customer Success Manager (CSM) at KORE, you will be the strategic partner and advocate for our assigned customer portfolio, owning the post-sale lifecycle from onboarding through renewal. You are not a reactive troubleshooter; instead, you will proactively drive platform adoption, monitor customer health metrics, and systematically mitigate risk. Your goal is to maximize customer lifetime value, ensure high Gross Revenue Retention (GRR), compress Time-to-Revenue, and unlock commercial expansion opportunities by establishing yourself as a trusted IoT advisor.

In this role, you will be responsible for the following areas:

Acting as the central point of contact for the entire customer lifecycle, from onboarding and adoption to renewal and expansion, ensuring a seamless and positive customer experience.
Increasing customer platform adoption, revenue retention, and satisfaction at scale across your assigned portfolio using standardized tools and playbooks.
Developing and maintaining effective cross-functional relationships across KORE to quickly navigate internal teams and accelerate customer adoption and time to revenue
Acting as a partner to identify expansion and renewal opportunities, passing qualified leads to Sales by maintaining a strong working knowledge of KORE’s commercial offerings.

Onboarding

Guide customers through structured onboarding processes, platform training, and Success Plan execution to accelerate platform adoption, compress Time-to-Revenue (TTR), and deliver rapid time-to-value. Co-develop, execute, and monitor living Customer Success Plans with clients, aligning deployment milestones, connectivity goals, and business outcomes with measurable ROI.
Gather accurate, detailed technical requirements from the customer during onboarding to ensure that training meets their strategic goals, and both parties are fully aligned on what success looks like.
Own and maintain customer-facing onboarding materials to ensure our self-service resources are accurate, up-to-date, and best-in-class for customers to seamlessly scale their businesses with KORE.

Operational Excellence

Develop a deep understanding of each customer's business objectives and challenges, positioning yourself as a trusted advisor to help them maximize the value of KORE's solutions.
Conduct targeted training reviews for newly established customer contacts to maintain a high level of proficiency across KORE's self-service platforms and operational processes.
Conduct regular business reviews (QBRs) and check-ins to assess satisfaction, address concerns, and reinforce the value of our partnership, driving customer loyalty and advocacy.
Synthesize and advocate for the customer experience by providing actionable feedback to internal teams on operational gaps, helping drive positive process improvements and system enhancements.

Talent Development & Leadership

You are an experienced and trusted advisor and trainer for the wider Customer Success and Support teams
Develop and implement comprehensive training and onboarding programs for new team members
Promote open and effective communication within the team and across other departments, role modeling the need for a diversity of perspectives to identify the best possible outcome.
Help design, refine, and document standardized Customer Success playbooks to scale consistent team-wide performance.
Maintain deep knowledge of IoT industry trends, telecom standards, and Customer Success methodologies to act as a trusted advisor.

QUALIFICATIONS

5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting, preferably within a SaaS, PaaS, or technology/telecoms (IoT) environment.
Exceptional ability to build and maintain strong relationships with a diverse set of stakeholders, from technical teams to C-level executives, establishing trust and credibility as a strategic advisor.
Strong organizational skills with the ability to manage a portfolio of accounts, conduct strategic business reviews (QBRs), and execute time-sensitive projects (like onboarding) to accelerate customer time-to-value.
Outstanding written, verbal, and presentation skills, with the ability to effectively orchestrate internal, cross-functional resources to drive customer outcomes.
Experience using data and customer health scores to guide actions, prioritize efforts, and mitigate churn risk. Proficiency with CRM software (Salesforce) and customer success platforms is highly desirable.
Ability to grasp and articulate technical concepts related to IoT, connectivity, and platform solutions (e.g., KORE ConnectivityPro) to both technical and non-technical audiences.

KORE COMPETENCIES

Commercial Awareness with Consultative Acumen: Ability to converse with technical architects and executive sponsors, bridging technical IoT architecture with business value.
Excellent continuous improvement focus, to optimize costs internally while driving the highest value for our customers
Strong commitment to innovation and learning by remaining up to speed on key industry trends that may impact your customers, proactively identifying how to help them grow with KORE
Excellent ability to present information- written and verbal to internal and external customers Excellent training skills with different mediums [live, written, recordings] with the ability to engage at the right level

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

VISION

To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all.

MISSION

To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve.

KORE VALUES

Customer Obsession

We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers.

Be the Spark

We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate.

Own the Outcome

We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense.

Grit & Positivity

We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.

Challenge. Debate. But Be Human.

We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own the post-sale lifecycle, driving platform adoption and mitigating churn risk for an assigned portfolio. They will act as a trusted advisor to clients, conducting business reviews and identifying expansion opportunities to maximize customer lifetime value.

Requirements

Candidates must have 5+ years of experience in customer-facing roles within SaaS, PaaS, or IoT environments. Strong organizational, communication, and technical skills are required to manage complex accounts and bridge technical architecture with business value.

Skills

Customer Success
Account Management
Consulting
IoT
SaaS
PaaS
Salesforce
Customer Retention
Strategic Planning
Technical Training
Relationship Management
Data Analysis
Project Management
Business Reviews
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
IoT
SaaS
PaaS
Salesforce
ConnectivityPro
Account Management
Consulting
Customer Retention
Churn Mitigation
QBR
Onboarding
Technical Requirements
Business Intelligence
Stakeholder Engagement
Telecom Standards
Customer Health Scores
Strategic Advisor
Cross-functional Collaboration
Revenue Retention

Report this job