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Added 27 mins ago
NB
Senior Treasury Manager, Creative Media & Technology
National Bank of Canada
Vancouver, BC
- Full-time
…at every stage of their growth journey. As a Senior Treasury Manager within Commercial Banking, you will play a strategic role in helping organizations operating in the Creative Media &…
Added 1 hour ago
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Seasonal Retail Sales Consultant - Part Time - McArthurGlen Outlet, BC
Swarovski
Richmond, BC
- Part-time
Curious, empathetic, and results-driven team player with a commercial mindset
Added 1 hour ago
A
Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
We are building a new commercial aircraft Maintenance, Repair and Overhaul (MRO) organization in Ottawa, Ontario, with a vision to establish a trusted Canadian aviation maintenance provider.
Added 1 hour ago
Marine Operations & Logistics Manager
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Added 1 hour ago
Account Manager
Amrize
AB · Calgary, AB
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- Full-time
…yourself early in the lifecycle, sitting alongside both the commercial and technical stakeholders at our partners to shape requirements before a line of code is written, then carry those…
Added 3 hours ago
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Relationship Manager Intern, Commercial Financial Services
RBC
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- Full-time
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Added 3 hours ago
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Royal Bank of Canada
Nanaimo, BC
- Full-time
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Added 5 hours ago
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Senior Retail Sales Consultant, Part-time, Tanger Outlet Centre, ON
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Cookstown, ON
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Added 5 hours ago
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Branch Operations Manager, British Columbia
Hussmann
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- Full-time
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Added 8 hours ago
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- Full-time
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General Manager - Off Campus
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Added 9 hours ago
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Manager, Regional Business Management and Planning (English/Spanish) - International Banking
Scotiabank
Toronto, ON
- Full-time
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Added 9 hours ago
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BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
Strong commercial awareness and strategic business acumen.
Added 9 hours ago
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Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
We are building a new commercial aircraft Maintenance, Repair and Overhaul (MRO) organization in Ottawa, Ontario, with a vision to establish a trusted Canadian aviation maintenance provider.
Added 12 hours ago
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Head of Operations
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
Strong commercial awareness and strategic business acumen.
Added 12 hours ago
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Branch Operations Manager, British Columbia
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Burnaby, BC
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Added 13 hours ago
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Added 14 hours ago
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Added 14 hours ago
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Manager, Commercial Expansion
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- Full-time
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Added 15 hours ago
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KORE

Senior Customer Success Manager

Canada

$93,772 to $118,738 CAD / year

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Job details

Pay: $93,772 to $118,738 CAD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this role, you will help KORE’s customers grow and achieve their goals by ensuring that they receive the tools and support needed, while simultaneously strengthening their relationship with KORE as a strategic differentiator. Internally, you will act as the voice of the customer with our sales, marketing, and product teams, ensuring that we are able to meet the customer’s future needs in a proactive way.

In this role, you will be responsible for the following areas:

Monitoring customer health scores and usage metrics, proactively identifying opportunities for increased product adoption thereby increasing customer lifetime value.
Efficiently managing internal resource allocations to maintain profitability while ensuring customer success.
Developing strong relationships with customers, creating advocates who can provide testimonials and case studies, supporting sales efforts, and contributing to revenue growth.
Driving customer retention by defining what success looks like for each unique customer, then mapping our full product capabilities to track, measure, and prove the delivery of those specific business outcomes
Acting as a partner to identify expansion and renewal opportunities, passing qualified leads to Sales by maintaining a strong working knowledge of KORE’s commercial offerings

Customer:

Act as a consultative IoT advisor, translating KORE’s comprehensive product suite into tailored, high-value solutions that address diverse customer business models.
Orchestrate the end-to-end customer onboarding journey, establishing clear milestone frameworks and Joint Success Plans to accelerate time-to-value and ensure immediate alignment with customer KPIs.
Design and deliver customized, high-touch enablement programs for strategic accounts, supplementing real-time strategic workshops with a scalable, self-service knowledge library to drive autonomous platform adoption.
Serve as the primary strategic partner and executive sponsor for a high-value customer portfolio, cross-functionally quarterbacking internal product, engineering, and support teams to proactively mitigate risk and resolve complex operational challenges.

Operational Excellence:

Establish outcome-based Quarterly Business Reviews with strategic accounts, moving beyond basic status updates to deliver concrete analyses, benchmark adoption gaps, and align on success plans.
Establish a proactive, structured product feedback loop, translating strategic client insights and platform usage trends into highly organized feature requests and business cases that influence the product roadmap and engineering resources
Develop, document, and scale standard operating procedures (SOPs) and Customer Success playbooks, ensuring high-quality, repeatable interactions that maintain a consistent standard of excellence.
Leveraging CRM and other tools to automate routine tasks, track customer interactions, and manage customer data effectively.
Regularly measure and report upon key performance indicators (KPIs) related to customer success, to identify areas for improvement.

Talent Development and Leadership:

You are an experienced and trusted advisor and trainer for the wider Customer Success and Support teams
Develop and implement comprehensive training and onboarding programs for new team members
Promote open and effective communication within the team and across other departments, role modeling the need for a diversity of perspectives to identify the best possible outcome.

QUALIFICATIONS

7+ years in a Customer Success Manager role
Bachelor’s degree in Business, Marketing, Communications or a related field
Experience in managing a portfolio high value customers and driving retention and growth
Ability to manage multiple priorities simultaneously in a fast-paced environment
Strong presentation and negotiation skills
Customer-centric mindset with a passion for delivering exceptional customer experiences
Team player with the ability to work collaboratively across departments
Demonstrated ability to drive change and foster a culture of continuous improvement
Experience successfully working with senior (C-level) executives, internally and externally.

KORE COMPETENCIES

Demonstrates a superior external customer commitment, advocating on behalf of our Platinum customers
Excellent continuous improvement focus, to optimize costs internally while driving the highest value for our customers
Strong commitment to innovation and learning by remaining up to speed on key industry trends that may impact your customers, proactively identifying how to help them grow with KORE.
Excellent ability to present information- written and verbal to internal and external customers
Excellent training skills with different mediums [live, written, recordings] with the ability to engage at the right level

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

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More about this job

Responsibilities

The Senior Customer Success Manager will manage strategic client relationships to drive product adoption, retention, and long-term business growth. They will act as a consultative advisor, orchestrating onboarding journeys and leading cross-functional teams to mitigate risks and resolve operational challenges.

Requirements

Candidates must have at least 7 years of experience in a Customer Success role and a bachelor's degree in a relevant field. The role requires strong presentation skills, experience managing high-value portfolios, and the ability to work effectively with C-level executives.

Skills

Customer Success Management
Strategic Account Management
Relationship Building
Retention Strategy
Product Adoption
IoT Advisory
Onboarding
Quarterly Business Reviews
Data Analysis
CRM Management
Leadership
Training
Presentation Skills
Negotiation
Cross-functional Collaboration
KPI Tracking

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
IoT
Strategic Accounts
Retention
Product Adoption
Customer Lifetime Value
Onboarding
Joint Success Plans
KPIs
Quarterly Business Reviews
CRM
SOPs
Playbooks
C-level Engagement
Leadership
Training
Consultative Selling
Business Outcomes
Operational Excellence
Product Roadmap
Feature Requests
Stakeholder Management
Data-driven
Client Advocacy
Continuous Improvement

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