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Added 14 mins ago
M
Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Develop risk reporting, indicators and insights to support effective management and escalation of material resilience risks and vulnerabilities.
Added 14 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International
Toronto, ON · Montreal, QC · Chilliwack, BC · Vancouver, BC · Calgary, AB
- Full-time
Oversee the provincial renewal of the Designated Representative and Nominees for EB&R across all Canadian provinces, and support similar processes for other lines of business as needed.
Added 14 mins ago
K
Senior Customer Success Manager
KORE
Canada
- $93,772 to $118,738 CAD / year
…achieve their goals by ensuring that they receive the tools and support needed, while simultaneously strengthening their relationship with KORE as a strategic differentiator. Internally,…
Added 14 mins ago
GF
Local Class 5 Delivery Driver (Nights)
Gordon Food Service
Rocky View No 44, AB · Rocky View County Calgary-Alberta-CGY
- Full-time
…customers and the public. Must pass the required sales service representative physical ability test for area…
Added 14 mins ago
Operations Coordinator
Gibson Energy
Edmonton, AB
Provide day-to-day field operations support, assisting with operational activities and communicating issues that require additional coordination or follow-up.
Added 14 mins ago
GF
District Sales Representative
Gordon Food Service
Winnipeg, MB
- Full-time
Added 14 mins ago
Sales Representative - Uniform
Cintas
Edmonton, AB
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 14 mins ago
GF
Local Class 1 Delivery Driver
Gordon Food Service - Canada
Grande Prairie, AB
- Full-time
…customers and the public. Must pass the required sales service representative roa test for area…
Added 14 mins ago
MI
AVP HR Service Delivery & Technology
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial…
Added 14 mins ago
WS
Youth Service Manager
WCG Services
Toronto, ON
- Full-time
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and…
Added 14 mins ago
EB
Customer Care Representative
EQ Bank
Toronto, ON
- Full-time
Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and…
Added 15 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance…
Added 15 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
…is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance…
Added 15 mins ago
CC
Sales Representative - Uniform
Cintas Canada
AB · Edmonton, AB
- Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 43 mins ago
Outreach Worker (Nanaimo CLBC)
Connective
Nanaimo, BC
…participants in their homes and in the community, provide wrap around support, and engage with participants in setting and achieving their goals. The outreach worker is a valued part of the…
Added 43 mins ago
D
Personal Finance Advisor
Desjardins
Montreal, QC · Caisse Desjardins de Lachine
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 43 mins ago
D
Wealth Management Advisor
Desjardins
Mirabel, QC · Caisse Desjardins de l'Envolée
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 43 mins ago
CF
Bilingual Client Services Representative
CI Financial
Toronto, ON
- Full-time
We are seeking a Bilingual Client Service Representative to join the CI Direct Trading Support team. In this role, you will help self-directed investors navigate their accounts, resolve…
Added 43 mins ago
B
Customer Service Representative - Mandarin Speaker
BMO
Toronto, ON
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 43 mins ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 44 mins ago
GF
Local Class 5 Delivery Driver (Nights)
Gordon Food Service - Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…customers and the public. Must pass the required sales service representative physical ability test for area…
Added 44 mins ago
B
Manager, Identity and Access Management
Bombardier
Mississauga, ON
- $98,600 to $154,900 CAD / year
- Full-time
…issues before they surface and driving internal stakeholders and support organizations to design, deploy, and operate identity systems in line with business…
Added 44 mins ago
NC
Manager, Business Analysis
NAV CANADA
Ottawa, ON
- Part-time
…validation of business cases and other contractual arrangements to support quality decision-making. The position involves analyzing financial data ensuring adherence to International…
Added 59 mins ago
CB
Field Service Representative II
Canadian Blood Services
NS · Nova Scotia, Canada
- Full-time
Canadian Blood Services is looking for a Temporary full-time Field Service Representative II to join our dynamic Equipment & Automation team in NS-Dartmouth.
Added 1 hour ago
Director, Oracle ERP Product Management
First West
Langley (District), BC · Langley, BC
Leadership: Provides leadership and direction for Oracle technology, product management, operations and support functions. Establishes long-term priorities and operating models that…

KORE

Senior Customer Success Manager

Canada

$93,772 to $118,738 CAD / year

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Job details

Pay: $93,772 to $118,738 CAD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this role, you will help KORE’s customers grow and achieve their goals by ensuring that they receive the tools and support needed, while simultaneously strengthening their relationship with KORE as a strategic differentiator. Internally, you will act as the voice of the customer with our sales, marketing, and product teams, ensuring that we are able to meet the customer’s future needs in a proactive way.

In this role, you will be responsible for the following areas:

Monitoring customer health scores and usage metrics, proactively identifying opportunities for increased product adoption thereby increasing customer lifetime value.
Efficiently managing internal resource allocations to maintain profitability while ensuring customer success.
Developing strong relationships with customers, creating advocates who can provide testimonials and case studies, supporting sales efforts, and contributing to revenue growth.
Driving customer retention by defining what success looks like for each unique customer, then mapping our full product capabilities to track, measure, and prove the delivery of those specific business outcomes
Acting as a partner to identify expansion and renewal opportunities, passing qualified leads to Sales by maintaining a strong working knowledge of KORE’s commercial offerings

Customer:

Act as a consultative IoT advisor, translating KORE’s comprehensive product suite into tailored, high-value solutions that address diverse customer business models.
Orchestrate the end-to-end customer onboarding journey, establishing clear milestone frameworks and Joint Success Plans to accelerate time-to-value and ensure immediate alignment with customer KPIs.
Design and deliver customized, high-touch enablement programs for strategic accounts, supplementing real-time strategic workshops with a scalable, self-service knowledge library to drive autonomous platform adoption.
Serve as the primary strategic partner and executive sponsor for a high-value customer portfolio, cross-functionally quarterbacking internal product, engineering, and support teams to proactively mitigate risk and resolve complex operational challenges.

Operational Excellence:

Establish outcome-based Quarterly Business Reviews with strategic accounts, moving beyond basic status updates to deliver concrete analyses, benchmark adoption gaps, and align on success plans.
Establish a proactive, structured product feedback loop, translating strategic client insights and platform usage trends into highly organized feature requests and business cases that influence the product roadmap and engineering resources
Develop, document, and scale standard operating procedures (SOPs) and Customer Success playbooks, ensuring high-quality, repeatable interactions that maintain a consistent standard of excellence.
Leveraging CRM and other tools to automate routine tasks, track customer interactions, and manage customer data effectively.
Regularly measure and report upon key performance indicators (KPIs) related to customer success, to identify areas for improvement.

Talent Development and Leadership:

You are an experienced and trusted advisor and trainer for the wider Customer Success and Support teams
Develop and implement comprehensive training and onboarding programs for new team members
Promote open and effective communication within the team and across other departments, role modeling the need for a diversity of perspectives to identify the best possible outcome.

QUALIFICATIONS

7+ years in a Customer Success Manager role
Bachelor’s degree in Business, Marketing, Communications or a related field
Experience in managing a portfolio high value customers and driving retention and growth
Ability to manage multiple priorities simultaneously in a fast-paced environment
Strong presentation and negotiation skills
Customer-centric mindset with a passion for delivering exceptional customer experiences
Team player with the ability to work collaboratively across departments
Demonstrated ability to drive change and foster a culture of continuous improvement
Experience successfully working with senior (C-level) executives, internally and externally.

KORE COMPETENCIES

Demonstrates a superior external customer commitment, advocating on behalf of our Platinum customers
Excellent continuous improvement focus, to optimize costs internally while driving the highest value for our customers
Strong commitment to innovation and learning by remaining up to speed on key industry trends that may impact your customers, proactively identifying how to help them grow with KORE.
Excellent ability to present information- written and verbal to internal and external customers
Excellent training skills with different mediums [live, written, recordings] with the ability to engage at the right level

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

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More about this job

Responsibilities

The Senior Customer Success Manager will manage strategic client relationships to drive product adoption, retention, and long-term business growth. They will act as a consultative advisor, orchestrating onboarding journeys and leading cross-functional teams to mitigate risks and resolve operational challenges.

Requirements

Candidates must have at least 7 years of experience in a Customer Success role and a bachelor's degree in a relevant field. The role requires strong presentation skills, experience managing high-value portfolios, and the ability to work effectively with C-level executives.

Skills

Customer Success Management
Strategic Account Management
Relationship Building
Retention Strategy
Product Adoption
IoT Advisory
Onboarding
Quarterly Business Reviews
Data Analysis
CRM Management
Leadership
Training
Presentation Skills
Negotiation
Cross-functional Collaboration
KPI Tracking

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
IoT
Strategic Accounts
Retention
Product Adoption
Customer Lifetime Value
Onboarding
Joint Success Plans
KPIs
Quarterly Business Reviews
CRM
SOPs
Playbooks
C-level Engagement
Leadership
Training
Consultative Selling
Business Outcomes
Operational Excellence
Product Roadmap
Feature Requests
Stakeholder Management
Data-driven
Client Advocacy
Continuous Improvement

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