Find work in Canada.

621,957 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
TH
Merchandise Project Associate Full Time (SAINT JOHN)
The Home Depot
Saint John, NB
- Full-time
Attention to Detail: Stays attentive and aware, catches errors before completing assignments, and maintains high quality standard for work.
Added 2 mins ago
S
Senior Retail Sales Consultant, Part-time, Tanger Outlet Centre, ON
Swarovski
Cookstown, ON
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 17 mins ago
IC
Human Resources Specialist (Recruitment & Talent Outreach)
International Civil Aviation Organization
Montreal, QC
- Full-time
…which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight…
Added 17 mins ago
H
Branch Operations Manager, British Columbia
Hussmann
Burnaby, BC
- Full-time
The Branch Operations Manager leads the day-to-day operations of a commercial refrigeration service and installation business in British Columbia. The role is responsible for managing field…
Added 17 mins ago
RC
Receptionist
Retirement Concepts
Victoria, BC
- $24.39 to $25.82 CAD / hour
- Temporary
The Receptionist reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and…
Added 47 mins ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 47 mins ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 47 mins ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Collaborate with the Database/Data Manager to monitor data quality and identify outstanding data issues.
Added 47 mins ago
R|
Clinical Research Coordinator - CIM (Oncology)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Manager oncology, for the Centre for Innovative Medicine (CIM), the incumbent is responsible to conduct clinic interventions following protocols,…
Added 47 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
UF
Program Manager (RECE)
Umbrella Family and Child Centres of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director of Childcare Programs, the Program Manager will provide operational, pedagogical, and people leadership across multiple child care locations. This role requires a…
Added 1 hour ago
Marketing Specialist
Cosmetic Physician Partners
Montreal, QC
…deployment, performance reporting, and stakeholder communication. The Manager operates as the strategic lead for clinic growth by setting direction, driving accountability across internal…
Added 1 hour ago
SC
chef de quart - Store# 21120, LES GALERIES D'ANJOU
Starbucks Coffee Company
Montreal, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
L
Meat Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
We are looking for a Meat Department Manager - Full Time who is passionate about food and enjoy working in a fast paced, team environment!
Added 1 hour ago
CI
Supervisor (Part Time)
Carters Inc.
Victoria, BC
- Part-time
…clothing brand.* We’ve become an industry leader by providing quality - from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since…
Added 1 hour ago
Site Security Coordinator
EBC Inc.
Ottawa, ON
For more than 50 years, the building team has given life to countless construction projects, distinguished by the high quality of their work, meeting the highest standards in the industry…
Added 1 hour ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Diagnostic Imaging, you will be responsible for performing quality diagnostic procedures in accordance with the College of Medical Radiation Technologists and…
Added 1 hour ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
…Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a Healthy Future For Our Patients, Our People, And Our Community. Our Culture Is Shaped…
Added 1 hour ago
DoubleTree By Hilton West Kelowna - Food & Beverage Manager
Days Hospitality Limited Careers
West Kelowna, BC
The Food & Beverage Manager professionally represents the establishment through the creation of a value based workplace environment where team mates and guests are treated in a fair,…
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Picton, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Pembroke, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
SS
Care Manager
Sunrise Senior Living
Burlington, ON · Sunrise of Burlington ON
- Part-time
At Sunrise Senior Living, we champion quality of life for all seniors. As a Caregiver, you are the heart of that mission - providing hands-on support while building meaningful relationships…
Added 2 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
…Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a Healthy Future For Our Patients, Our People, And Our Community. Our Culture Is Shaped…
Added 2 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
…Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a Healthy Future For Our Patients, Our People, And Our Community. Our Culture Is Shaped…
Added 2 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
…collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a Healthy Future for our patients, our people, and our…

KORE

Senior Customer Success Manager

Canada

$93,772 to $118,738 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $93,772 to $118,738 CAD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this role, you will help KORE’s customers grow and achieve their goals by ensuring that they receive the tools and support needed, while simultaneously strengthening their relationship with KORE as a strategic differentiator. Internally, you will act as the voice of the customer with our sales, marketing, and product teams, ensuring that we are able to meet the customer’s future needs in a proactive way.

In this role, you will be responsible for the following areas:

Monitoring customer health scores and usage metrics, proactively identifying opportunities for increased product adoption thereby increasing customer lifetime value.
Efficiently managing internal resource allocations to maintain profitability while ensuring customer success.
Developing strong relationships with customers, creating advocates who can provide testimonials and case studies, supporting sales efforts, and contributing to revenue growth.
Driving customer retention by defining what success looks like for each unique customer, then mapping our full product capabilities to track, measure, and prove the delivery of those specific business outcomes
Acting as a partner to identify expansion and renewal opportunities, passing qualified leads to Sales by maintaining a strong working knowledge of KORE’s commercial offerings

Customer:

Act as a consultative IoT advisor, translating KORE’s comprehensive product suite into tailored, high-value solutions that address diverse customer business models.
Orchestrate the end-to-end customer onboarding journey, establishing clear milestone frameworks and Joint Success Plans to accelerate time-to-value and ensure immediate alignment with customer KPIs.
Design and deliver customized, high-touch enablement programs for strategic accounts, supplementing real-time strategic workshops with a scalable, self-service knowledge library to drive autonomous platform adoption.
Serve as the primary strategic partner and executive sponsor for a high-value customer portfolio, cross-functionally quarterbacking internal product, engineering, and support teams to proactively mitigate risk and resolve complex operational challenges.

Operational Excellence:

Establish outcome-based Quarterly Business Reviews with strategic accounts, moving beyond basic status updates to deliver concrete analyses, benchmark adoption gaps, and align on success plans.
Establish a proactive, structured product feedback loop, translating strategic client insights and platform usage trends into highly organized feature requests and business cases that influence the product roadmap and engineering resources
Develop, document, and scale standard operating procedures (SOPs) and Customer Success playbooks, ensuring high-quality, repeatable interactions that maintain a consistent standard of excellence.
Leveraging CRM and other tools to automate routine tasks, track customer interactions, and manage customer data effectively.
Regularly measure and report upon key performance indicators (KPIs) related to customer success, to identify areas for improvement.

Talent Development and Leadership:

You are an experienced and trusted advisor and trainer for the wider Customer Success and Support teams
Develop and implement comprehensive training and onboarding programs for new team members
Promote open and effective communication within the team and across other departments, role modeling the need for a diversity of perspectives to identify the best possible outcome.

QUALIFICATIONS

7+ years in a Customer Success Manager role
Bachelor’s degree in Business, Marketing, Communications or a related field
Experience in managing a portfolio high value customers and driving retention and growth
Ability to manage multiple priorities simultaneously in a fast-paced environment
Strong presentation and negotiation skills
Customer-centric mindset with a passion for delivering exceptional customer experiences
Team player with the ability to work collaboratively across departments
Demonstrated ability to drive change and foster a culture of continuous improvement
Experience successfully working with senior (C-level) executives, internally and externally.

KORE COMPETENCIES

Demonstrates a superior external customer commitment, advocating on behalf of our Platinum customers
Excellent continuous improvement focus, to optimize costs internally while driving the highest value for our customers
Strong commitment to innovation and learning by remaining up to speed on key industry trends that may impact your customers, proactively identifying how to help them grow with KORE.
Excellent ability to present information- written and verbal to internal and external customers
Excellent training skills with different mediums [live, written, recordings] with the ability to engage at the right level

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

Apply About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage strategic client relationships to drive product adoption, retention, and long-term business growth. They will act as a consultative advisor, orchestrating onboarding journeys and leading cross-functional teams to mitigate risks and resolve operational challenges.

Requirements

Candidates must have at least 7 years of experience in a Customer Success role and a bachelor's degree in a relevant field. The role requires strong presentation skills, experience managing high-value portfolios, and the ability to work effectively with C-level executives.

Skills

Customer Success Management
Strategic Account Management
Relationship Building
Retention Strategy
Product Adoption
IoT Advisory
Onboarding
Quarterly Business Reviews
Data Analysis
CRM Management
Leadership
Training
Presentation Skills
Negotiation
Cross-functional Collaboration
KPI Tracking

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
IoT
Strategic Accounts
Retention
Product Adoption
Customer Lifetime Value
Onboarding
Joint Success Plans
KPIs
Quarterly Business Reviews
CRM
SOPs
Playbooks
C-level Engagement
Leadership
Training
Consultative Selling
Business Outcomes
Operational Excellence
Product Roadmap
Feature Requests
Stakeholder Management
Data-driven
Client Advocacy
Continuous Improvement

Report this job