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Added 8 mins ago
IE
Directeur(trice) principal, Solutions aux patients, Canada /Senior Director Patient Solutions, Canada
Inizio Engage
Toronto, ON · Ottawa, ON · Mississauga, ON · Dorval, QC · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
Added 8 mins ago
Operations Manager, Scotia iTRADE - Toronto, ON
Scotiabank
Toronto, ON
The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash…
Added 8 mins ago
K
Senior Customer Success Manager
KORE
Canada
- $93,772 to $118,738 CAD / year
The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this…
Added 8 mins ago
PG
Sr. Account Manager (PR)
Publicis Groupe Holdings B.V
Toronto, ON
- Temporary
As a Senior Account Manager, you will be working as part of a dynamic account team in a fast-paced agency environment, developing and delivering strategic, creative programs for consumer…
Added 8 mins ago
C
Senior Architectural Estimator
CertainTeed
Woodbridge, ON
- Full-time
Work with client/Manager to coordinate quotation, negation, and closeout strategy.
Added 22 mins ago
Sales Account Manager, CPG - Amazon Ads
Amazon
Toronto, ON
As a Sales Account Manager on our CPG business, you will manage and deliver against complex advertiser goals and problems to drive revenue and exceed revenue targets. You'll nurture…
Added 37 mins ago
SL
Manager Forecasting, Workforce Management
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Provide analysis, insights, and recommendations to senior business leaders and other stakeholders to drive evidence-based operational decisions
Added 37 mins ago
Senior Market Research Manager, Innovation
Ipsos
Toronto, ON
As a Senior Market Research (Account) Manager, you will play a key role in supporting the provision of strategic insight to our clients in the delivery of research services. In this role,…
Added 38 mins ago
R&
Manager / Senior Manager, Private Enterprise
Robertson & Company Ltd.
Markham, ON
- Full-time
Our client, an established public accounting firm experiencing continued growth within its Private Enterprise practice, is seeking an experienced Manager or Senior Manager to join its team…
Added 52 mins ago
A
Marketing Manager
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Under the supervision of the Senior Director Marketing and Product portfolio for Cheese & Butter, the Marketing Manager actively participates in the strategic development of his sector of…
Added 1 hour ago
RH
Senior Payroll Specialist
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- Contract
Our client is seeking a Senior Payroll Specialist to support payroll operations across both Canadian and U.S. employee populations. This role is ideal for a payroll professional who thrives…
Added 1 hour ago
RI
Personal Account Manager
RDA Insurance
Vaughan, ON
- Full-time
…and we are currently looking for a Personal Lines Customer Service Representative (CSR) / Personal Lines Account Manager to grow with our…
Added 1 hour ago
OM
Senior Media Planner
Omnicom Media
Toronto, ON
- Full-time
Client service oriented. Strong learning agility, with a passion for continuous development.
Added 1 hour ago
AI
Junior Project Manager - Mechanical Services
Ainsworth Inc
Mississauga, ON
- Full-time
The Junior Project Manager - Mechanical Services is an integral member of the project team responsible for supporting the successful planning, execution, and delivery of retrofit and…
Added 1 hour ago
KC
Manager / Senior Manager, Restructuring & Turnaround
KPMG Canada
Montreal, QC
- Full-time
As a Manager / Senior Manager, Restructuring & Turnaround, you will apply your professional and technical skills in finance, strategy, financial restructuring, and business operations on a…
Added 1 hour ago
GT
Senior BI Developer / Data Analyst - DAX and Power Query
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $100 CAD / hour
- Contract
Interview process: 1 interview (virtual via MS Teams) with the Hiring Manager and Senior Leadership, approximately 1 hour in duration. A SQL test may be required; a possible second round…
Added 1 hour ago
P
Internal Audit Senior Manager
PwC
Toronto, ON
- Full-time
As an Internal Audit Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 1 hour ago
P
Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
Demonstrated Manager-level experience in management consulting or a comparable client-facing leadership role, with strong knowledge of operations in Financial Services, particularly…
Added 1 hour ago
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Accounts Payable Supervisor / Superviseur des comptes fournisseurs
Maples Group
Montreal, QC
- Contract
The Supervisor will report directly to the Finance Shared Service Manager and will be responsible for enforcing the policies, processes, and procedures set forth by the business.
Added 1 hour ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 1 hour ago
M
Bilingual Client Success Manager (Direct Partnerships)
Maple
Toronto, ON
- Full-time
We're hiring a Bilingual Client Success Manager (French/English) to join our Direct Partnerships team, managing a portfolio of Enterprise and Strategic accounts that offer Maple as a…
Added 1 hour ago
C
Associate Relationship Manager
CIBC
Kamloops, BC · Kelowna, BC · Victoria, BC
- Full-time
You’ll report into the Senior Manager & Team Lead, Business Banking and will work closely with a Relationship Manager, Business Banking to support client origination, relationship and…
Added 1 hour ago
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Mortgage Specialist
BMO
Montreal, QC
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 1 hour ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 2 hours ago
ST
Senior Associate, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Exceptional interpersonal skills and strong client service mindset.

KORE

Senior Customer Success Manager

Canada

$93,772 to $118,738 CAD / year

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Job details

Pay: $93,772 to $118,738 CAD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this role, you will help KORE’s customers grow and achieve their goals by ensuring that they receive the tools and support needed, while simultaneously strengthening their relationship with KORE as a strategic differentiator. Internally, you will act as the voice of the customer with our sales, marketing, and product teams, ensuring that we are able to meet the customer’s future needs in a proactive way.

In this role, you will be responsible for the following areas:

Monitoring customer health scores and usage metrics, proactively identifying opportunities for increased product adoption thereby increasing customer lifetime value.
Efficiently managing internal resource allocations to maintain profitability while ensuring customer success.
Developing strong relationships with customers, creating advocates who can provide testimonials and case studies, supporting sales efforts, and contributing to revenue growth.
Driving customer retention by defining what success looks like for each unique customer, then mapping our full product capabilities to track, measure, and prove the delivery of those specific business outcomes
Acting as a partner to identify expansion and renewal opportunities, passing qualified leads to Sales by maintaining a strong working knowledge of KORE’s commercial offerings

Customer:

Act as a consultative IoT advisor, translating KORE’s comprehensive product suite into tailored, high-value solutions that address diverse customer business models.
Orchestrate the end-to-end customer onboarding journey, establishing clear milestone frameworks and Joint Success Plans to accelerate time-to-value and ensure immediate alignment with customer KPIs.
Design and deliver customized, high-touch enablement programs for strategic accounts, supplementing real-time strategic workshops with a scalable, self-service knowledge library to drive autonomous platform adoption.
Serve as the primary strategic partner and executive sponsor for a high-value customer portfolio, cross-functionally quarterbacking internal product, engineering, and support teams to proactively mitigate risk and resolve complex operational challenges.

Operational Excellence:

Establish outcome-based Quarterly Business Reviews with strategic accounts, moving beyond basic status updates to deliver concrete analyses, benchmark adoption gaps, and align on success plans.
Establish a proactive, structured product feedback loop, translating strategic client insights and platform usage trends into highly organized feature requests and business cases that influence the product roadmap and engineering resources
Develop, document, and scale standard operating procedures (SOPs) and Customer Success playbooks, ensuring high-quality, repeatable interactions that maintain a consistent standard of excellence.
Leveraging CRM and other tools to automate routine tasks, track customer interactions, and manage customer data effectively.
Regularly measure and report upon key performance indicators (KPIs) related to customer success, to identify areas for improvement.

Talent Development and Leadership:

You are an experienced and trusted advisor and trainer for the wider Customer Success and Support teams
Develop and implement comprehensive training and onboarding programs for new team members
Promote open and effective communication within the team and across other departments, role modeling the need for a diversity of perspectives to identify the best possible outcome.

QUALIFICATIONS

7+ years in a Customer Success Manager role
Bachelor’s degree in Business, Marketing, Communications or a related field
Experience in managing a portfolio high value customers and driving retention and growth
Ability to manage multiple priorities simultaneously in a fast-paced environment
Strong presentation and negotiation skills
Customer-centric mindset with a passion for delivering exceptional customer experiences
Team player with the ability to work collaboratively across departments
Demonstrated ability to drive change and foster a culture of continuous improvement
Experience successfully working with senior (C-level) executives, internally and externally.

KORE COMPETENCIES

Demonstrates a superior external customer commitment, advocating on behalf of our Platinum customers
Excellent continuous improvement focus, to optimize costs internally while driving the highest value for our customers
Strong commitment to innovation and learning by remaining up to speed on key industry trends that may impact your customers, proactively identifying how to help them grow with KORE.
Excellent ability to present information- written and verbal to internal and external customers
Excellent training skills with different mediums [live, written, recordings] with the ability to engage at the right level

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

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More about this job

Responsibilities

The Senior Customer Success Manager will manage strategic client relationships to drive product adoption, retention, and long-term business growth. They will act as a consultative advisor, orchestrating onboarding journeys and leading cross-functional teams to mitigate risks and resolve operational challenges.

Requirements

Candidates must have at least 7 years of experience in a Customer Success role and a bachelor's degree in a relevant field. The role requires strong presentation skills, experience managing high-value portfolios, and the ability to work effectively with C-level executives.

Skills

Customer Success Management
Strategic Account Management
Relationship Building
Retention Strategy
Product Adoption
IoT Advisory
Onboarding
Quarterly Business Reviews
Data Analysis
CRM Management
Leadership
Training
Presentation Skills
Negotiation
Cross-functional Collaboration
KPI Tracking

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
IoT
Strategic Accounts
Retention
Product Adoption
Customer Lifetime Value
Onboarding
Joint Success Plans
KPIs
Quarterly Business Reviews
CRM
SOPs
Playbooks
C-level Engagement
Leadership
Training
Consultative Selling
Business Outcomes
Operational Excellence
Product Roadmap
Feature Requests
Stakeholder Management
Data-driven
Client Advocacy
Continuous Improvement

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