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Added 5 mins ago
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Regional Service Network Specialist
Raise
Toronto, ON
- $61,000 to $72,500 CAD / year
- Full-time
Reporting to Regional Service Network Manager Toronto, RSNs will work in harmony with families, service providers, community leaders and partner organizations.
Added 5 mins ago
TC
Restaurant Management | Assistant General Manager | Service Manager
The Canadian Brewhouse
Prince George, BC
- Full-time
Service Manager - $45,000 - $48,000 + Variable Pay
Added 5 mins ago
CG
Unit Manager Full Time
Compass Group Canada
Tiverton, ON
- Full-time
The Unit Manager oversees daily pantry and kitchenette operations, ensuring food quality, inventory management, cleanliness, and safety standards are maintained. This role also supports…
Added 5 mins ago
NS
Sr. Account Manager, Public Relations
North Strategic
Toronto, ON
- $80,000 to $90,000 CAD / year
- Contract
As a Senior Account Manager, you will be working as part of a dynamic account team in a fast-paced agency environment, developing and delivering strategic, creative programs for consumer…
Added 5 mins ago
NS
Warehouse Labourer
Northern Strands Group of Companies
Saskatoon, SK
- Full-time
…This position reports directly to the Inside Sales & Warehouse Manager. Northern Strands is a proud Saskatchewan-based company known for our innovation, integrity, and deep ties to the…
Added 5 mins ago
1
Dental Receptionist - Queen Street Dental
123Dentist
Toronto, ON
- Part-time
Other assignments from our treatment coordinator and office manager
Added 5 mins ago
NH
COOK I
Northern Health - BC
Smithers, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, and working within the scope of Regional Northern Health (NH) Policies and Processes, the NH…
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SJ
MDRD Assistant Medical Device Reprocessing Department SJHC
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
Document and report discrepancies in the reprocessing process to the Team Coordinators and/or Manager for continuous quality improvement
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T
Audit Manager II, Canadian Business Banking and Credit Risk (1242)
TD
Toronto, ON
- Full-time
Encourage a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
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CyberArk IAM Analyst
UST
Toronto, ON
- Full-time
…Vault (EPV), Password Vault Web Access (PVWA), Central Password Manager (CPM), and Privileged Session Manager…
Added 5 mins ago
AE
Information Technology General Supervisor
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
Reporting to the Manager, IT Ontario Operations, you will be a part of the Information Technology Team! You will be responsible for the safe, secure, reliable and cost-effective delivery of…
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Operations & Business Manager
Relish - Blinds, Shades & Awnings
BC · Strathcona A, BC
- Full-time
Coordinating installation schedules and service appointments.
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Store Manager - Corner Brook Plaza
RCL - Reitmans Canada Ltd/Ltée
Corner Brook, NL
- Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 5 mins ago
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Floral - Manager Floral
Sobeys
Campbell River, BC
- Full-time
The Floral Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 5 mins ago
NF
Department Manager Full Time Day
No Frills
Campbell River, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
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Floral - Manager Floral
Safeway Canada
Campbell River, BC
- Full-time
The Floral Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 5 mins ago
HC
Coordinator, Field Placement, ECS/SWSS - UGH - FT Support
Humber College
Toronto, ON
- Full-time
…Full-Time Support Staff Collective Agreement based on actual service in the…
Added 5 mins ago
EK
Restaurant Leader
Earls Kitchen + Bar
Calgary, AB
- Part-time
We are looking for a motivated Front of House Leader/Floor Manager to grow our front-of-house leadership team. In this salaried role, you’ll lead shifts, support exceptional guest…
Added 5 mins ago
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Store Manager - Southgate Centre
RCL - Reitmans Canada Ltd/Ltée
AB · Edmonton, AB
- Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 5 mins ago
LV
MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 5 mins ago
LV
MANAGER-EN
La Vie En Rose
Rosemère, QC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 5 mins ago
E
Site Manager, Services
ENERCON
Dawson Creek, BC
- Full-time
We are actively seeking a Site Manager to guide our dedicated team of wind turbine maintenance technicians at our service site in Dawson Creek, BC
Added 5 mins ago
T
Financial Planner - Sherbooke
TD
Sherbrooke, QC
- Full-time
Participer activement à une culture d’équipe positive et axée sur le service.
Added 5 mins ago
BH
Senior Manager, Facilities & Space Management
BC Hydro
Vancouver, BC
- Full-time
Reporting to the Director of Properties, the Senior Manager, Facilities and Workspace Management oversees one of five departments within Properties, and is a member of the Properties’…
Added 5 mins ago
AO
Project Coordinator
Aura Office
Vancouver, BC
- Full-time
The Project Coordinator assists the Project Manager with project execution from the start of pre-construction including the design and procurement phases, through to construction and…

KORE

Senior Customer Success Manager

Canada

$93,772 to $118,738 CAD / year

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Job details

Pay: $93,772 to $118,738 CAD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this role, you will help KORE’s customers grow and achieve their goals by ensuring that they receive the tools and support needed, while simultaneously strengthening their relationship with KORE as a strategic differentiator. Internally, you will act as the voice of the customer with our sales, marketing, and product teams, ensuring that we are able to meet the customer’s future needs in a proactive way.

In this role, you will be responsible for the following areas:

Monitoring customer health scores and usage metrics, proactively identifying opportunities for increased product adoption thereby increasing customer lifetime value.
Efficiently managing internal resource allocations to maintain profitability while ensuring customer success.
Developing strong relationships with customers, creating advocates who can provide testimonials and case studies, supporting sales efforts, and contributing to revenue growth.
Driving customer retention by defining what success looks like for each unique customer, then mapping our full product capabilities to track, measure, and prove the delivery of those specific business outcomes
Acting as a partner to identify expansion and renewal opportunities, passing qualified leads to Sales by maintaining a strong working knowledge of KORE’s commercial offerings

Customer:

Act as a consultative IoT advisor, translating KORE’s comprehensive product suite into tailored, high-value solutions that address diverse customer business models.
Orchestrate the end-to-end customer onboarding journey, establishing clear milestone frameworks and Joint Success Plans to accelerate time-to-value and ensure immediate alignment with customer KPIs.
Design and deliver customized, high-touch enablement programs for strategic accounts, supplementing real-time strategic workshops with a scalable, self-service knowledge library to drive autonomous platform adoption.
Serve as the primary strategic partner and executive sponsor for a high-value customer portfolio, cross-functionally quarterbacking internal product, engineering, and support teams to proactively mitigate risk and resolve complex operational challenges.

Operational Excellence:

Establish outcome-based Quarterly Business Reviews with strategic accounts, moving beyond basic status updates to deliver concrete analyses, benchmark adoption gaps, and align on success plans.
Establish a proactive, structured product feedback loop, translating strategic client insights and platform usage trends into highly organized feature requests and business cases that influence the product roadmap and engineering resources
Develop, document, and scale standard operating procedures (SOPs) and Customer Success playbooks, ensuring high-quality, repeatable interactions that maintain a consistent standard of excellence.
Leveraging CRM and other tools to automate routine tasks, track customer interactions, and manage customer data effectively.
Regularly measure and report upon key performance indicators (KPIs) related to customer success, to identify areas for improvement.

Talent Development and Leadership:

You are an experienced and trusted advisor and trainer for the wider Customer Success and Support teams
Develop and implement comprehensive training and onboarding programs for new team members
Promote open and effective communication within the team and across other departments, role modeling the need for a diversity of perspectives to identify the best possible outcome.

QUALIFICATIONS

7+ years in a Customer Success Manager role
Bachelor’s degree in Business, Marketing, Communications or a related field
Experience in managing a portfolio high value customers and driving retention and growth
Ability to manage multiple priorities simultaneously in a fast-paced environment
Strong presentation and negotiation skills
Customer-centric mindset with a passion for delivering exceptional customer experiences
Team player with the ability to work collaboratively across departments
Demonstrated ability to drive change and foster a culture of continuous improvement
Experience successfully working with senior (C-level) executives, internally and externally.

KORE COMPETENCIES

Demonstrates a superior external customer commitment, advocating on behalf of our Platinum customers
Excellent continuous improvement focus, to optimize costs internally while driving the highest value for our customers
Strong commitment to innovation and learning by remaining up to speed on key industry trends that may impact your customers, proactively identifying how to help them grow with KORE.
Excellent ability to present information- written and verbal to internal and external customers
Excellent training skills with different mediums [live, written, recordings] with the ability to engage at the right level

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

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More about this job

Responsibilities

The Senior Customer Success Manager will manage strategic client relationships to drive product adoption, retention, and long-term business growth. They will act as a consultative advisor, orchestrating onboarding journeys and leading cross-functional teams to mitigate risks and resolve operational challenges.

Requirements

Candidates must have at least 7 years of experience in a Customer Success role and a bachelor's degree in a relevant field. The role requires strong presentation skills, experience managing high-value portfolios, and the ability to work effectively with C-level executives.

Skills

Customer Success Management
Strategic Account Management
Relationship Building
Retention Strategy
Product Adoption
IoT Advisory
Onboarding
Quarterly Business Reviews
Data Analysis
CRM Management
Leadership
Training
Presentation Skills
Negotiation
Cross-functional Collaboration
KPI Tracking

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
IoT
Strategic Accounts
Retention
Product Adoption
Customer Lifetime Value
Onboarding
Joint Success Plans
KPIs
Quarterly Business Reviews
CRM
SOPs
Playbooks
C-level Engagement
Leadership
Training
Consultative Selling
Business Outcomes
Operational Excellence
Product Roadmap
Feature Requests
Stakeholder Management
Data-driven
Client Advocacy
Continuous Improvement

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