RFP Strategy & Response Manager

As the end-to-end owner of KORE Wireless's Request for Proposal (RFP) function, you will play a pivotal, strategic role in shaping where we compete and how we win in the global IoT marketplace. Utilizing Loopio, you will lead the complete bid lifecycle - from establishing rigorous bid/no-bid qualifying strategies alongside sales and executive leadership, to coordinating cross-functional experts in Product, Legal, and Finance to draft compelling, high-impact responses under tight deadlines. Beyond delivering polished, compliant bid packages, you will actively champion continuous improvement by maintaining a robust content library, analyzing win/loss performance data to refine future pursuits, and coaching a dedicated RFP team. Additionally, you will drive operational agility by partnering with the deal desk and managing cross-departmental projects with Revenue Operations and Sales Enablement, ensuring the entire function is scalable, strategic, and aligned with KORE's growth trajectory.

ESSENTIAL FUNCTIONS

Bid Strategy and Qualification

• Run a bid/no-bid process with clear criteria (fit, margin, competitive position, delivery risk, effort) and make a recommendation to sales and executive leadership on every significant opportunity.
• Work with the seller and sales leadership at the start of each pursued bid on win themes, differentiators, competitive positioning, and what the customer is really asking for.
• Keep a bid calendar covering RFPs, RFIs, and security questionnaires, with deadlines, effort estimates, and owners, so workload and conflicts are visible early.
• Set response standards for what qualifies for full effort, what gets a lighter touch, and what gets declined.

Response Execution

• Own the end-to-end response cycle: intake, kickoff, assignment, drafting, review, pricing alignment, executive sign-off, and submission, all managed in Loopio.
• Run a kickoff on every pursued bid with scope, assignments, a response plan, and review gates before executive sign-off.
• Coordinate subject matter experts in Product, Pre-Sales Architecture, Legal, Security, Finance, and Carrier Management, and hold them to response deadlines.
• Write and edit responses so each one answers the question asked, reads in one consistent voice, and meets the buyer's format and compliance requirements.
• Own the final response package, including compliance matrices, formatting, and submission logistics.
• Manage clarification questions, buyer Q&A, and follow-ups through the seller.
• Handle RFIs, security questionnaires, and due diligence requests through the same process, with the right level of effort for each.

Content Library and Knowledge Management

• Build and maintain the response content library in Loopio, covering connectivity, IoT platform, device certification, security, compliance, and carrier-related answers, with named owners and review dates.
• Set a review cadence, retire outdated answers, and tag content by product, region, and compliance topic so it is easy to find and safe to reuse.
• Work with Product and Carrier Management to capture approved language for new products, certifications, and carrier details as they launch.
• Use Loopio reporting to find content gaps, track reuse, and cut the time subject matter experts spend on repeat questions.

Pricing and Commercial Alignment

• Make sure pricing and commercial terms in every response match approved guardrails and what the deal desk can actually book.
• Bring Strategic Pricing, Legal, and Finance into non-standard terms, redlines, and contract-related answers early in the cycle, not at submission.
• Flag commitments, service levels, and liability language for Legal and executive review before anything goes out.

Win/Loss and Performance Reporting

• Track win/loss outcomes on bids, capture the reasons, and seek buyer debriefs where possible.
• Report bid volume, win rate, on-time submission, subject matter expert turnaround, and effort to the Director and Revenue Intelligence & Enablement leadership on a regular cadence.
• Feed outcome data back into bid/no-bid criteria, pursuit strategy, and the content library.

QUALIFICATIONS

• At least 3 years experience in RFP, Proposal, or bid management
• 2 years in telecommunications, IoT, or a comparable B2B technology business
• Proven record running complex, multi-stakeholder RFP responses to submission, including bid/no-bid decisions and executive review.
• Excellent writing and editing skills, with the ability to turn technical input from subject matter experts into clear, accurate, customer-ready answers.
• Experience building and maintaining a reusable response content library.
• Ability to coordinate subject matter experts across functions and hold them to deadlines without direct authority.
• Strong commercial judgment on pricing, margin, contract terms, and risk, with the judgment to know what sits within delegated authority and what to escalate, and the ability to explain a decision to a seller.
• Clear written and verbal communication, with the ability to hold firm on guardrails while keeping sellers moving
• Experience with IoT connectivity, MVNO, or carrier-facing commercial models, including consumption-based and recurring revenue pricing is preferred
• Familiarity with device certification, carrier product exceptions, and hardware and solutions quoting is also preferred.
• Hands-on experience with Loopio or a comparable RFP response management platform, including content library management preferred.
• Experience supporting deal desk operations (quote review, approval workflows, pricing exceptions), driving process improvement, managing cross-functional projects, and leading or directing a team, with working command of Salesforce and a CPQ tool preferred.
• Formal project management or process improvement credential (PMP, Lean Six Sigma, or similar) is preferred.
• Bachelor's degree in business, finance, operations, or a related field is preferred.

KORE VISION, MISSION, AND VALUES

VISION

To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all.

MISSION

To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve.

KORE VALUES

• Customer Obsession: We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers.
• Be the Spark: We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate.
• Own the Outcome: We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense.
• Grit & Positivity: We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.
• Challenge. Debate. But Be Human: We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 35 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.