Internal Sales Support Representative (Bilingual)
- Montreal, QC, Canada
$50,000-$55,000 · Full-time
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Job details
- Pay
- $50,000-$55,000
- Job type
- Full-time
- Apply by
- Experience
- 3 years previous Customer Service experience
- Posting language
- English
- Posted
Original job description
Job Type
Full-time
Description
Offer excellent customer service while answering all emails / calls from clients
$50,000-$55,000
Full-time
Description
Offer excellent customer service while answering all emails / calls from clients
- Respond to all customer complaints and find solutions as efficiently as possible
- Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules.
- Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing.
- Track and monitor the status of orders and address any issues related to order fulfillment.
- Maintain organized and up-to-date documentation of sales activities, customer communications and orders
- Update order documents on shared company drive
- Assure accounts are complete and maintained in CRM system
- Support the sales team with checking stock, price checking, email pricing.
- Process returns and replacements as needed
- High School Diploma or equivalent
- 3 years previous Customer Service experience
- Fully bilingual (French- English)
- Proficient in Microsoft Office suite
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication (verbal and written) and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Problem-solving skills with the ability to identify solutions to challenges.
- A customer-focused attitude with the ability to build and maintain relationships.
- Ability to go the extra mile
$50,000-$55,000
More about this job
Responsibilities
The representative will manage customer inquiries, complaints, and order processing while ensuring accuracy and timely delivery. They will also collaborate with logistics, warehouse, and finance teams to maintain documentation and support the sales department.
Requirements
Candidates must have a high school diploma or equivalent and at least 3 years of customer service experience. Proficiency in Microsoft Office and bilingualism in French and English are required.
Skills
- Customer Service
- Order Entry
- Order Accuracy
- Logistics Coordination
- CRM Management
- Microsoft Office
- Bilingual
- Communication
- Multitasking
- Problem-solving
- Attention to detail
- Relationship building
- Inventory management
- Pricing
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Logistics
- Administrative
Keywords
- Customer Service
- Order Entry
- Logistics
- Warehouse
- Finance
- CRM
- Microsoft Office
- Bilingual
- Sales Support
- Inventory
- Pricing
- Order Fulfillment
- Documentation
- Communication Skills
- Multitasking
- Problem-solving