Archived listing. The details below describe a past opening.
๐ช๐ฒ'๐ฟ๐ฒ ๐๐ถ๐ฟ๐ถ๐ป๐ด: ๐๐ฐ๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐ฟ @ ๐๐ผ๐๐ป
If you're the person who can't stand a broken site, a customer left waiting, or a launch that goes out sideways - keep reading.
๐ ๐ง๐ผ๐ฟ๐ผ๐ป๐๐ผ, ๐ข๐ก | Full-Time | Reporting to Senior Director, Consumer Channels
This role owns the day-to-day of kotn.com and the customer experience behind it - from support to site performance to the digital roadmap. You'll lead our Customer Support team, keep the site running smoothly, and partner across Merchandising, Growth, and external agencies to make sure every launch and campaign lands well.
๐ช๐ต๐ฎ๐ ๐๐ผ๐'๐น๐น ๐ผ๐๐ป:
๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ & ๐๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ
Managing the Customer Support team against clear KPIs and service standards, while overseeing the tools and workflows that keep support running smoothly. You'll use customer feedback and support trends to spot opportunities across the site, policies, and broader customer journey - partnering cross-functionally to resolve recurring pain points.
๐ฆ๐ถ๐๐ฒ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ & ๐ข๐ฝ๐๐ถ๐บ๐ถ๐๐ฎ๐๐ถ๐ผ๐ป
Owning the day-to-day operations and performance of kotn.com - QA, troubleshooting, maintenance, and ongoing optimization for usability, navigation, and conversion. You'll partner with Ecommerce Merchandising and Growth to make sure launches and campaigns run seamlessly, with privacy, security, and compliance built in.
๐ฅ๐ฒ๐ฝ๐ผ๐ฟ๐๐ถ๐ป๐ด & ๐๐ป๐ฎ๐น๐๐๐ถ๐
Maintaining regular reporting on ecommerce performance, site health, and support metrics, and translating that data into wins, opportunities, and priorities for leadership.
๐๐ถ๐ด๐ถ๐๐ฎ๐น ๐ฅ๐ผ๐ฎ๐ฑ๐บ๐ฎ๐ฝ & ๐๐ฟ๐ฒ๐ฒ๐น๐ฎ๐ป๐ฐ๐ฒ๐ฟ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐
Managing the ecommerce digital roadmap alongside the Senior Director of Consumer Channels and Ecommerce Merchandiser, and acting as the primary partner to external development agencies - from briefs through QA and launch. You'll help lead kotn.com's ongoing migration from headless to Shopify Liquid.
๐ช๐ต๐ฎ๐ ๐๐ผ๐'๐น๐น ๐ฏ๐ฟ๐ถ๐ป๐ด:
โพ Operational excellence - you create structure and accountability so ecommerce operations run smoothly and efficiently
โพ Strong project management - juggling multiple projects, stakeholders, and deadlines with clear plans and steady execution
โพ Customer centricity - using feedback, behaviour, and data to make the ecommerce journey simpler and more effective
Sound like you or someone in your network?
๐ Check out the full role here: https://kotn.com/careers/ecommerce-operations-manager
#KotnCareers #EcommerceJobs #Hiring #TorontoJobs #EcommerceOperations #ApparelJobs #SustainableFashion #PurposeDrivenBrand
