Store Manager, Toronto

Company Description

Kotn creates elevated everyday essentials, focusing on well-made, thoughtful clothing for daily life. The company believes that the garments people wear most often deserve the same care and consideration as special pieces, aiming to improve quality of life through design and production. Kotn is committed to responsible practices and long-term value for customers and communities. As a Certified B Corporation, the brand meets rigorous standards of social and environmental performance, accountability, and transparency. Candidates joining Kotn can expect a values-driven environment that prioritizes quality, sustainability, and customer experience.

Operations (25%)

• Meet store sales targets and support profitability through cost and budget monitoring, strategic objective setting, and upholding customer experience standards
• Perform managerial and administrative duties, including closing, opening, scheduling, time cards, expense tracking, and sales reporting
• Work alongside Operations Lead to lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization
• Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience

Team Management (25%)

• Source strong candidates that align with Kotn’s values and ethos and execute hiring, onboarding and training of new employees
• Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale
• Create a culture of accountability: set standards and implement best practices for the team as to strengthen efficiency, accuracy, and execution within all retail pillars
• Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all retail pillars; demonstrating a commitment to continuous innovation

Visual Merchandising (25%)

• Validate completion of window display installs and takedowns in alignment with corporate Campaign Direction
• Hold Operations Lead accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines
• Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
• Consistently validate product performance including successes and opportunities for style placement in order to promote strong sell-through
• Monitor product levels and make product requests and recommendations as required to ensure the right product, is in the right place, at the right quantity

Customer Experience & Service (25%)

• Customer-facing everyday: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience
• Work with the Community Lead to build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations
• Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
• Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
• Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions

Integrity

• Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos

Communication

• Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities

Adaptability

• Identify areas for improvement and optimistically acclimate to environments of change whether through process, industry or organizationally

Collaboration

• Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively

• 2+ years experience in a similar management role at a mid-volume, customer-centric retail environment
• Exceptional communicator, both verbally and written
• Ability to take ownership and accountability
• Availability to work weekends
• Must have knowledge of Microsoft Excel and Google Suite

Compensation: $52K - $72K