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Kotn

Store Manager, Toronto

Toronto, ON, Canada

Compensation: $52K - $72K · Full-time

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Job details

Pay: Compensation: $52K - $72K
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 2+ years experience in a similar management role at a mid-volume, customer-centric retail environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

Kotn creates elevated everyday essentials, focusing on well-made, thoughtful clothing for daily life. The company believes that the garments people wear most often deserve the same care and consideration as special pieces, aiming to improve quality of life through design and production. Kotn is committed to responsible practices and long-term value for customers and communities. As a Certified B Corporation, the brand meets rigorous standards of social and environmental performance, accountability, and transparency. Candidates joining Kotn can expect a values-driven environment that prioritizes quality, sustainability, and customer experience.

What You’ll Be Working On:

Operations (25%)

Meet store sales targets and support profitability through cost and budget monitoring, strategic objective setting, and upholding customer experience standards
Perform managerial and administrative duties, including closing, opening, scheduling, time cards, expense tracking, and sales reporting
Work alongside Operations Lead to lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization
Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience

Team Management (25%)

Source strong candidates that align with Kotn’s values and ethos and execute hiring, onboarding and training of new employees
Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale
Create a culture of accountability: set standards and implement best practices for the team as to strengthen efficiency, accuracy, and execution within all retail pillars
Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all retail pillars; demonstrating a commitment to continuous innovation

Visual Merchandising (25%)

Validate completion of window display installs and takedowns in alignment with corporate Campaign Direction
Hold Operations Lead accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines
Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
Consistently validate product performance including successes and opportunities for style placement in order to promote strong sell-through
Monitor product levels and make product requests and recommendations as required to ensure the right product, is in the right place, at the right quantity

Customer Experience & Service (25%)

Customer-facing everyday: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience
Work with the Community Lead to build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations
Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions

What You’ll Bring:

Integrity

Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos

Communication

Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities

Adaptability

Identify areas for improvement and optimistically acclimate to environments of change whether through process, industry or organizationally

Collaboration

Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively

Additional Requirements:

2+ years experience in a similar management role at a mid-volume, customer-centric retail environment
Exceptional communicator, both verbally and written
Ability to take ownership and accountability
Availability to work weekends
Must have knowledge of Microsoft Excel and Google Suite

Compensation: $52K - $72K

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More about this job

Responsibilities

Manage store operations, sales performance, inventory, staffing, and visual merchandising while maintaining Kotn’s brand standards. Deliver excellent customer service, develop the retail team, and build relationships with customers and the local community.

Requirements

Candidates need at least two years of experience in a similar management role in a mid-volume, customer-centric retail environment, along with strong written and verbal communication and the ability to take ownership. Weekend availability and knowledge of Microsoft Excel and Google Suite are required.

Skills

Retail Operations
Team Management
Hiring
Onboarding
Training
Coaching
Inventory Management
Visual Merchandising
Customer Service
Sales Target Management
Budget Monitoring
Scheduling
Sales Reporting
Communication
Collaboration
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Store Management
Sales Targets
Profitability
Budget Monitoring
Scheduling
Time Cards
Expense Tracking
Sales Reporting
Inventory Management
Back-of-House Standards
Shipment Processing
Cycle Counts
Stockroom Organization
Omnichannel Customer Experience
Recruitment
Onboarding
Employee Training
Coaching
Team Accountability
Visual Merchandising
Window Displays
Product Presentation
Product Performance
Sell-Through
Customer Experience
Clientele Building
Community Events
Wholesale
Cash Operations

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