Client Collections Specialist

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

When you join KPMG you’ll be one of over 207,000 professionals providing audit, tax, advisory and business enablement services across 153 countries.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this.

KPMG Law LLP is a national law firm affiliated with the professional services firm of KPMG LLP, with offices in major markets across Canada. As an integrated, multidisciplinary firm, our lawyers work closely with accountants and other professionals on complex client engagements across a broad range of legal and tax‑related practice areas.

The Client Collection Specialist plays a vital role in KPMG Law’s Business Enablement team and is focused on supporting KPMG Law leadership in achieving key business metrics.

The opportunity

As a Client Collections Specialist, KPMG Law, you will assist Partners in administering collections according to firm policies and procedures. You will proactively manage all outstanding balances for client payments, maintain records of clients’ past due balances and follow-up mandate.

What You Will Do

• Day-to-day management of client accounts, including reconciliation, collection calls, dispute identification and resolution
• Locate and notify clients of past due balances by telephone, email, mail etc.
• Respond to internal and external client account inquiries
• Interact with the appropriate departments to research outstanding balances and resolve client issues
• Meet with management to communicate key A/R information such as status of accounts
• Work with partners, managers and administrative staff on client information that will improve the timeliness of billings and collections
• Proactive and timely management of short payments and dispute resolution
• Identify and escalate client issues where appropriate
• Maintain detailed notes on collection activity and scheduled follow ups
• Produce adhoc reports related to A/R as requested
• Ensure all customer information is correct, including phone numbers and addresses
• Set up repayment plans based on the client’s financial position
• Prepare and mail client account statements, as required
• Implement our collection management processes and procedures in a professional and diplomatic manner, to maximize recovery and minimize debt
• Reduce AR lock-up days in accordance with agreed terms of business
• Skip tracing - searching for the debtor if current contact information doesn’t produce results
  
  

What You Bring To The Role

• Experience/expertise with a large enterprise resource planning system billing, in a professional services environment
• Minimum two years of experience in collections
• Proactive, self-starter that strives for quality and excellence
• Strong team player
• Ability to work in a fast-paced environment
• Proven ability to meet deadlines
• Ability to establish productive collaborations across the organization
• Strong written and oral communication skills
  
  

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $55,000 to $65,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.