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Added 3 mins ago
BF
Terminal Technical Standards Lead
BC Ferries
BC · British Columbia, Canada
- Full-time
…British Columbia. Behind every reliable sailing is an experienced team that ensures our terminals, marine structures, and critical infrastructure are safe, maintained, and ready to…
Added 4 mins ago
CS
26-190 Shuttle Driver
Chilliwack School District No. 33
Chilliwack, BC
- Internship
Qualifications, experience, training as per class specification. For further information, contact Ron Daase, Acting Manager of Transportation and/or Salvina Sharp, Principal, Student…
Added 4 mins ago
CC
fruits and vegetables manager - retail
Convivio, Coopérative
Levis, QC
- Full-time
Added 5 mins ago
C
Legal Operations Manager
Caseware
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Caseware is looking for a Legal Operations Manager to help scale our in-house legal function.
Added 5 mins ago
NP
Custodian
Naturally Pacific Resort
Campbell River, BC
- Full-time
…everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of…
Added 14 mins ago
Senior Programmer Analyst
Office of the Chief Information Officer
St. John's, NL
Reporting to the Manager of Enterprise HR Applications and working under the guidance of a Team Lead, the Office of the Chief Information Officer (OCIO) is seeking a Senior Programmer…
Added 16 mins ago
KE
Shipper and Receiver- Grande Prairie, AB
Kings Energy Services Ltd
Grande Prairie, AB
- Full-time
Taking direction and fulfilling responsibilities from the Branch Manager.
Added 16 mins ago
FB
Safety Coordinator
Forbes Bros. Group of Companies
Toronto, ON
- Full-time
Partner with the HSE team, Regional Manager, and construction leadership to assess project risks, resolve concerns, and improve safety programs and field practices.
Added 16 mins ago
BC
Front of House Usher (Casual)
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
The Front of House Usher supports the Audience Services team by handling general Front of House duties and engaging patrons at performances, public events, and conferences. The Usher…
Added 16 mins ago
SH
Registered Nurse (N2) - A4 South Urology Vascular
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 16 mins ago
T
Site Superintendent
Troika
Kelowna, BC
- Full-time
Reporting to the Project Manager, and working directly with our construction team, the Site Superintendent will play a vital role in ensuring the successful execution of assigned projects.…
Added 16 mins ago
T
Director of Construction
Troika
Kelowna, BC
- Full-time
…estate development and construction, excited to grow with a team committed to collaboration, quality, innovation and ready to help us build a legacy of excellence, we’d love to hear from…
Added 16 mins ago
DH
Maintenance Technician II (Electrician)
Dessert Holdings
London, ON
- Full-time
Dessert Holdings is looking for a Maintenance Technician II (Electrician) to join our team based in London, ON. This individual will have to work in a tightly knit team environment with the…
Added 16 mins ago
PA
Senior Developer, Digital
Porter Airlines Inc.
Toronto, ON
- Full-time
Reporting to the Manager, Development and Delivery, the Senior Developer, Digital provides technical leadership and hands-on expertise in designing, building, and maintaining Porter's React…
Added 16 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
He is also responsible for the performance of his team and the organization's technology partner ecosystem. This role is for an experienced, business-oriented, and results-driven IT leader…
Added 19 mins ago
W
(CAN) Customer Service Manager
Walmart
Steinbach, MB
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 19 mins ago
Warehouse Operations Lead (Permanent)
Babcock
Victoria, BC
In a complex world marked by the threat of war, natural disasters, and geopolitical instability, national security has never been more important.
Added 35 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Victoria Terrace, North York, ON
- $19 to $21 CAD / hour
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the…
Added 35 mins ago
A
Valet Parking Driver (part-time)
AccorHotel
Toronto, ON
- Part-time
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Added 45 mins ago
FB
Safety Coordinator
Forbes Bros. Group of Companies
Sarnia, ON
- Full-time
Partner with the HSE team, Regional Manager, and construction leadership to assess project risks, resolve concerns, and improve safety programs and field practices.
Added 45 mins ago
FB
Safety Coordinator
Forbes Bros. Group of Companies
Sudbury, ON · Greater Sudbury, ON
- Full-time
Partner with the HSE team, Regional Manager, and construction leadership to assess project risks, resolve concerns, and improve safety programs and field practices.
Added 45 mins ago
UO
Safeguarding Research Analyst
University of Calgary
Calgary, AB
- Full-time
The Research Security, Ethics & Compliance (RSEC) Division works within the Office of Research Services at the University of Calgary to support and advise researchers and employees across…
Added 45 mins ago
MP
Compliance Analyst
Mount Pleasant Group
Toronto, ON
- $97,381 to $109,226 CAD / year
- Full-time
…in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and…
Added 45 mins ago
M
Senior Software Engineering Manager (SaaS Healthcare)
MEDFAR
Montreal, QC
- Full-time
The Senior Engineering Manager, Platform Engineering owns the health, output, and growth of MEDFAR’s foundational technical functions: Cloud Engineering, Core Architecture. This is a…
Added 45 mins ago
PD
C207- Clinical Support Worker - (Casual)
Phoenix Drug & Alcohol Recovery and Education Society
Surrey, BC
- Full-time
The Clinical Support Worker (CSW) reports to the Sr. Manager MHSU and is a member of an integrated services team, combining clinical substance use, supportive housing, employment,…

KPMG Canada

Functional Manager - ServiceNow

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 5+ years of ServiceNow or related technology implementation experience.
Posting language: English
Posted: Oct 16, 2026

Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

ServiceNow is growing strongly around the world, and we are experiencing significant growth ourselves. Our ServiceNow practice stands out through an exceptional experience, combining our expertise on the platform with deep business capabilities that complement our projects. This enables us to deliver an unparalleled client experience and help our clients achieve their objectives successfully.

Our IT strategy and systems implementation capabilities help clients execute their transformation strategies using the technology best suited to their business, data, and information needs.

This is a great opportunity to join a dynamic, fast-growing team with clear differentiators in the market. We have the opportunity to work on exciting and challenging projects that will allow you to develop and grow to new levels.

What You Will Do

Manage client engagements, workshops, requirements gathering, and solution design activities.
Ensure the Translation business requirements into clear user stories and practical ServiceNow solutions.
Configure and support ServiceNow solutions in collaboration with technical and functional teams.
Build strong client relationships and contribute to high-quality project delivery.
Audit documentation, presentations, process maps, test scripts, and training materials.
Manage the technical team in implementation, configuration, testing, defect resolution, and quality assurance.
Action methodologies, accelerators, and contribute to practice knowledge.

ServiceNow IRM Responsibilities

Lead the IRM workshops, and understand the industry needs and market trends.
Translate the Risk/Cyber industry language into user stories for your development team.
Lead IRM best practices and manage projects accordingly

What You Bring To The Role

5+ years of ServiceNow or related technology implementation experience.
Relevant experience managing client-facing projects, workshops, requirements gathering, and testing, ideally in the Cyber/Risk space
Strong business analysis, problem-solving, communication, and stakeholder management skills.
Strong communication skills in English and/or French.
Minimum 3 ServiceNow certifications.

Leadership Opportunity

Work with experienced leaders on client delivery, solution design, and practice initiatives.
Develop deeper ServiceNow, cybersecurity, and risk expertise while supporting team success.
Progress toward increased delivery ownership, client leadership, and mentoring responsibilities.
KPMG has created - in partnership with ServiceNow - an accelerated, custom program for IRM. This global, unique program will be available to you as part of our investment in your career.
KPMG is investing heavily in the Risk practice Come join endless opportunities to grow in your career

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $100,000 to $140,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

This position requires written and oral fluency in English because it involves interpretation and application of English standards, guidance, laws and regulations, servicing of English-speaking clients located across Canada and collaboration with English Speaking colleagues located outside of Quebec.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

Apply About employer

More about this job

Responsibilities

Manage client engagements, workshops, requirements gathering, and solution design, translating business and risk requirements into user stories and ServiceNow solutions. Lead implementation teams through configuration, testing, defect resolution, and quality assurance while supporting client relationships and ServiceNow IRM practice development.

Requirements

Requires at least five years of ServiceNow or related technology implementation experience, including client-facing project work, workshops, requirements gathering, and testing; Cyber or Risk experience is preferred. Candidates should have at least three ServiceNow certifications and strong business analysis, problem-solving, communication, and stakeholder management skills.

Skills

ServiceNow Implementation
Client Engagement Management
Workshop Facilitation
Requirements Gathering
Solution Design
Business Analysis
User Story Development
ServiceNow Configuration
Risk Management
Cybersecurity
Testing
Quality Assurance
Stakeholder Management
Project Management
Communication
Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow IRM
Integrated Risk Management
Cybersecurity
Risk Management
Technology Implementation
Client Engagement
Requirements Gathering
Business Requirements
User Stories
Solution Design
ServiceNow Configuration
Workshops
Business Analysis
Project Management
Testing
Defect Resolution
Quality Assurance
Process Maps
Test Scripts
Training Materials
Stakeholder Management
Industry Trends
Practice Methodologies
Accelerators
ServiceNow Certifications

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