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Added 5 mins ago
VW
2518 - Permanent Full-Time Transition House Supervisor
Victoria Women's Transition House
Victoria, BC
- Full-time
Under the direction of the Manager, provides oversight of assigned programs and staff. May include other services mandated by contracts with provincial government ministries. Tasks include…
Added 5 mins ago
NP
Custodian
Naturally Pacific Resort
Campbell River, BC
- Full-time
Report all maintenance and safety hazards, including burned-out light bulbs, plumbing issues, and suspicious activities, to the Housekeeping Supervisor or Rooms Manager.
Added 14 mins ago
Senior Programmer Analyst
Office of the Chief Information Officer
St. John's, NL
Reporting to the Manager of Enterprise HR Applications and working under the guidance of a Team Lead, the Office of the Chief Information Officer (OCIO) is seeking a Senior Programmer…
Added 17 mins ago
A
P2P Buyer
ABB
Quebec, QC
- Full-time
…focuses on purchase order management, supplier expediting, delivery performance monitoring, and resolution of operational purchasing issues within the Procure-to-Pay (P2P)…
Added 17 mins ago
GO
Manager, Community Economic Development
Government of Nunavut
Kugluktuk, NU
- Full-time
Reporting to the Director, Community Operations, the Manager, Community Economic Development is accountable for delivering effective, efficient, fair and consistent regional program…
Added 17 mins ago
AI
Associate Product Manager
Agilence, Inc.
Success, SK
- Full-time
As an Associate Product Manager, you will support the planning, development, and delivery of product capabilities across the Agilence platform. You will work closely with Product Managers,…
Added 17 mins ago
A
Customer Education Program Manager, Live Learning
Ashby
Canada
- Full-time
Our teams currently run roughly two to three sessions each week. Your initial priority is to establish reliable delivery of the existing program. You’ll work with your manager to prioritize…
Added 17 mins ago
SH
Cook (Permanent; 0.3 FTE)
Shared Health-Soins Communs
Winkler, MB
- Full-time
Reporting to the Support Service Manager, the Cook is responsible for the daily preparation, cooking and delivery of safe, nutritious meals to the patients, staff and visitors of the…
Added 17 mins ago
JR
Class 3 Driver - Simpson's Scrap Metal Recycling
John Ross & Sons Ltd.
Saint John, NB
- Full-time
Ensure deficiencies are noted and reported to proper manager
Added 17 mins ago
UG
Knowledge Translation Officer
UNB Geodesy & Geomatics Engineering
Fredericton, NB
- Full-time
Reporting to the Program Manager, the Knowledge Translation Officer will lead and support knowledge translation activities across CRIC's provincial and national research projects and…
Added 17 mins ago
T
Director of Construction
Troika
Kelowna, BC
- Full-time
…Leadership to ensure alignment from pre-construction through project delivery and turnover. The role also partners closely with the Business Development Manager to evaluate opportunities,…
Added 17 mins ago
C
Senior Manager, Supply Chain 2
Celestica
Toronto, ON
- Full-time
Manages the development of delivery requirements (OTD), material plans and short-range capacity plans to meet production schedules and inventory objectives.
Added 17 mins ago
PA
Senior Developer, Digital
Porter Airlines Inc.
Toronto, ON
- Full-time
Reporting to the Manager, Development and Delivery, the Senior Developer, Digital provides technical leadership and hands-on expertise in designing, building, and maintaining Porter's React…
Added 17 mins ago
BC
Program Assurance Technical Coordinator
Bantrel Co.
Toronto, ON
- $113,000 to $163,000 CAD / year
- Full-time
…Program Assurance Technical Coordinator assist the Assurance Delivery Manager in providing overall cross delivery area guidance, bringing assurance structure, standardization, efficiency…
Added 19 mins ago
UO
Workplace Health Specialist
University of British Columbia
Kelowna, BC
- $8,087.08 to $12,117.08 CAD / month
- Part-time
The Workplace Health Specialist advances workplace accessibility, inclusion, wellbeing, and safety through the delivery of the Work Reintegration and Accommodation Program (WRAP). The role…
Added 19 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
Added 19 mins ago
Warehouse Associate
Silver Hills Bakery
Abbotsford, BC
…duties listed below as well as other duties as assigned by your manager or their…
Added 19 mins ago
Aviation Infrastructure Program Leader / Design Director
Mott MacDonald
Toronto, ON
…Authority, you will lead the planning, integration, governance and delivery of multidisciplinary design services, coordinating architecture, engineering, airport systems, specialist…
Added 19 mins ago
Warehouse Operations Lead (Permanent)
Babcock
Victoria, BC
Provide support to the Devonshire Warehouse Manager, including:
Added 19 mins ago
Sales Development Manager, Small Store
CONA Services
Richmond, BC
Experience in direct store delivery sales and major account management an asset.
Added 34 mins ago
B
Senior Manager, Chief Operating Office, Strategic Transformations
BMO
Toronto, ON
- Full-time
The successful candidate is a strategic thinker, trusted advisor, and strong relationship manager who can translate complex data into actionable insights, facilitate executive…
Added 35 mins ago
Financial Systems Analyst Student
PCL Construction
Edmonton, AB
…under the direct supervisor of the Business Systems Support…
Added 35 mins ago
PN
Manager, Marketing
Pacific National Exhibition
Vancouver, BC
- Full-time
Manager, Marketing is a leadership position that reports to the Director, Marketing and has direct accountability in managing, tracking, and adapting all marketing campaigns to deliver…
Added 35 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Victoria Terrace, North York, ON
- $19 to $21 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 46 mins ago
JS
Assistant Store Manager
JD Sports Canada
Robson, BC
- $50,000 to $60,000 CAD / year
- Full-time
…global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and…

KPMG Canada

Functional Manager - ServiceNow

Brossard, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 5+ years of ServiceNow or related technology implementation experience.
Posting language: English
Posted: Oct 16, 2026

Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

ServiceNow is growing strongly around the world, and we are experiencing significant growth ourselves. Our ServiceNow practice stands out through an exceptional experience, combining our expertise on the platform with deep business capabilities that complement our projects. This enables us to deliver an unparalleled client experience and help our clients achieve their objectives successfully.

Our IT strategy and systems implementation capabilities help clients execute their transformation strategies using the technology best suited to their business, data, and information needs.

This is a great opportunity to join a dynamic, fast-growing team with clear differentiators in the market. We have the opportunity to work on exciting and challenging projects that will allow you to develop and grow to new levels.

What You Will Do

Manage client engagements, workshops, requirements gathering, and solution design activities.
Ensure the Translation business requirements into clear user stories and practical ServiceNow solutions.
Configure and support ServiceNow solutions in collaboration with technical and functional teams.
Build strong client relationships and contribute to high-quality project delivery.
Audit documentation, presentations, process maps, test scripts, and training materials.
Manage the technical team in implementation, configuration, testing, defect resolution, and quality assurance.
Action methodologies, accelerators, and contribute to practice knowledge.

ServiceNow IRM Responsibilities

Lead the IRM workshops, and understand the industry needs and market trends.
Translate the Risk/Cyber industry language into user stories for your development team.
Lead IRM best practices and manage projects accordingly

What You Bring To The Role

5+ years of ServiceNow or related technology implementation experience.
Relevant experience managing client-facing projects, workshops, requirements gathering, and testing, ideally in the Cyber/Risk space
Strong business analysis, problem-solving, communication, and stakeholder management skills.
Strong communication skills in English and/or French.
Minimum 3 ServiceNow certifications.

Leadership Opportunity

Work with experienced leaders on client delivery, solution design, and practice initiatives.
Develop deeper ServiceNow, cybersecurity, and risk expertise while supporting team success.
Progress toward increased delivery ownership, client leadership, and mentoring responsibilities.
KPMG has created - in partnership with ServiceNow - an accelerated, custom program for IRM. This global, unique program will be available to you as part of our investment in your career.
KPMG is investing heavily in the Risk practice Come join endless opportunities to grow in your career

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $100,000 to $140,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

This position requires written and oral fluency in English because it involves interpretation and application of English standards, guidance, laws and regulations, servicing of English-speaking clients located across Canada and collaboration with English Speaking colleagues located outside of Quebec.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

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More about this job

Responsibilities

Manage client engagements and ServiceNow IRM projects, leading workshops, requirements gathering, solution design, and translation of business and risk requirements into user stories. Coordinate technical implementation, configuration, testing, defect resolution, quality assurance, client relationships, and project documentation while contributing to practice methodologies and knowledge.

Requirements

Requires at least five years of ServiceNow or related technology implementation experience, with client-facing project, workshop, requirements-gathering, and testing experience; Cyber or Risk experience is preferred. Candidates should have at least three ServiceNow certifications and strong business analysis, problem-solving, communication, and stakeholder-management skills.

Skills

ServiceNow Implementation
Client Engagement Management
Workshop Facilitation
Requirements Gathering
Solution Design
Business Analysis
User Story Development
ServiceNow Configuration
Risk Management
Cybersecurity
Testing
Quality Assurance
Stakeholder Management
Project Management
Communication
Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow IRM
Integrated Risk Management
Risk Management
Cybersecurity
Technology Implementation
Client Engagement
Workshop Facilitation
Requirements Gathering
Solution Design
Business Analysis
User Stories
Configuration
Testing
Defect Resolution
Quality Assurance
Stakeholder Management
Project Management
Process Maps
Test Scripts
Training Materials
ServiceNow Certifications
Implementation Methodologies
Practice Knowledge
Client Delivery

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