HR Delivery Centre Manager

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

As an integral part of the KPMG team, Business Enablement provides valued, responsive and cost-effective services enabling the business to have the right focus on our clients, our markets, our people and our communities. We embrace a “How can I help you” service culture to meet the needs and priorities of our business. The HR Delivery Centre is part of the National HR structure.

The Human Resources Delivery Centre (HRDC) provides a streamlined delivery of standardized transactional, operational, and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance.

What You Will Do

Operations Management

• Supervise the work and quality performed by the HRDC – , working with established operational systems (i.e. Standard Operating Procedures (SOPs), and in line with set Key Performance Indicators (KPIs).
• Identify opportunities for automation resource utilization to streamline HR operations and contribute to service delivery optimization .
• Support change initiatives related to service delivery optimization, ensuring smooth transitions and minimal disruption and communicate changes effectively to the HRDC team and stakeholders, addressing any concerns or resistance.
  
  

Handling Inquiries and Correspondence

• Act as the first point of escalation for both HRDC EXL and onshore teams - provided guidance to delivery efficient and accurate support surrounding National HR policy and program process or procedure questions.
• Address routine questions directly, while escalating complex or contentious matters to HRDC Leadership as needed
  
  

Centre of Excellence (COE)/Stakeholder Relationship Management

• Contribute to the management of partnering relationships with colleagues across COEs, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
  
  

Continuous Improvement

• Review existing operations and implement innovation processes to generate new ideas and ensure continuous improvement are delivered to optimize work processes.
  
  

Insights and Reporting

• Prepare, review and coordinate the completion of various data and analytics reports, measuring the quality and KPIs of the work performed by the HRDC Offshore team and identify areas for improvement. Present regular reports on service delivery performed to senior management.
  
  

Document Management/Preparation and Policies/Procedures Development

• Create and update all HRDC Offshore Standard Operating Procedures (SOPs), compliant with Firm policies and procedures. Implement communication protocols to facilitate smooth information flow within the team and with stakeholders.
  
  

What You Bring To The Role

• Bachelor’s degree in HR or related field.
• Excellent written and verbal communication skills.
• 2–3 years’ experience leading teams that deliver HR services or operational support, ideally within a shared services, delivery centre or HR consulting environment
• Leadership and Team Management strong leadership skills managing a team, providing mentorship and fostering a culture of continuous improvement in a Team Lead or Manager capacity
• Demonstrated ability to learn and follow detailed business processes with accuracy and attention to detail.
• Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders.
• HR Operations Experience solid foundation in HR operations, including managing various HR functions such as recruitment, onboarding, employee relations, performance management and compliance in a HR Generalist of HR Coordinator capacity.
• Service Delivery Focus experience in roles that emphasize service delivery, i.e. working in an HR service center or shared services environment.
• Process Optimization experience in process improvement initiatives, responsible for analyzing existing HR processes, identifying inefficiencies and implementing solutions to streamline operations leveraging methodology such as Lean or Six Sigma to enhance HR workflow (asset)
• Automation Solutions familiarity with automation technologies in HR processes (i.e. Blue Prism, ServiceNow) as asset.
• Data Analysis and Performance Management Experience in data analysis and performance measurement to track KPIs and assess the effectiveness of HR operations.
• Change Management experience leading change initiatives within HR functions.
  
  

This position requires written and oral fluency in English. The successful candidate will be required to support HR operations nationally and will work be required to communicate with English-speaking colleagues. This individual will be required to communicate processes to employees in English-speaking provinces.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG NB Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. For internal Applicants - For more information about the expected base salary range for this position, see the FY27 Total Cash Ranges on HR on Demand.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.