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Added 33 mins ago
NC
Quality Assurance Lead
Neighbours Community Homes
Toronto, ON
- Full-time
The Quality Assurance Lead fosters a culture of continuous quality improvement to ensure the organization provides excellent customer service by advising senior leadership, management and…
Added 1 hour ago
Field Service Representative - Power
Vertiv
Toronto, ON
…mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider…
Added 1 hour ago
LW
FP&A Manager
Love Wellness
Toronto, ON
- Full-time
…brand. You'll work closely with the VP, Finance to translate data across DTC, TikTok Shop, Amazon, Wholesale, and marketing into a clear point of view - not just a data pull - that shapes…
Added 1 hour ago
PB
Senior Performance Marketing Strategist
Powered by search
Remote, Canada
- Full-time
- Remote
We're looking for a Paid Media Strategist who can lead senior client conversations, turn campaign complexity into clear business recommendations, and confidently explain what matters, why…
Added 1 hour ago
PG
AML Risk Analyst
Peoples Group
Vancouver, BC
- Full-time
Experience with AML technologies and transaction monitoring systems, including data analytics tools and emerging solutions (e.g., automation, AI/ML).
Added 2 hours ago
GM
Business Operations & Strategy Manager
Global Medical Products Inc.
Burlington, ON
- Full-time
We are seeking a Business Operations & Strategy Manager/Lead to play a key role in strengthening our day-to-day operations, driving strategic initiatives, and supporting the company's…
Added 2 hours ago
Engineering Manager, New User Experience
DoorDash Canada
Toronto, ON
…seamless, red carpet journey. The Engineering Manager will lead our New User Experience Consumer Growth team, focusing on building high-performance, scalable systems that power a…
Added 2 hours ago
L
Senior Responsible Supply Chain Manager, Western Hemisphere
lululemon
Vancouver, BC
- Full-time
Provides consistent and accurate data, analytics and reporting.
Added 2 hours ago
G
Account Manager, Entertainment
Gallagher
Toronto, ON
- $67,500 to $117,500 USD / year
- Full-time
…believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier…
Added 2 hours ago
OT
Architect
Open Text Corporation
Waterloo, ON
- Other
…skills and consulting methodologies to collect and analyze data. Exhibits a broad knowledge of all service offerings within Open Text, working with other team members to grow and develop…
Added 2 hours ago
A
Customer Service Analyst (12-Month Contract)
AbbVie
Montreal, QC
- Full-time
Reporting to the Customer Service Lead or Supervisor, the Customer Service Analyst will:
Added 2 hours ago
T
Senior Business Application Analyst
TD
Toronto, ON
- Full-time
Work closely with the Test Lead to ensure common testing standards and practices are followed and adhered to
Added 2 hours ago
L
AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
The Enterprise Data & AI team is a strategic and operational driver of growth for lululemon, owning and building the data and AI platforms and products that enable the enterprise to operate…
Added 2 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
As required, able to lead and guide a team of workers toward realizing the organization’s goals.
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 2 hours ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Passionate about digital marketing, data, and innovation, this individual leverages their expertise to develop high-performing strategies that generate a tangible impact on our business…
Added 2 hours ago
L
Program Manager - Risk and Supplier Relationship Management
lululemon
Vancouver, BC
- Full-time
Rooted within Global Procurement is the Global Procurement Strategy & Analytics function. This team enables value delivery across Category Management through Procurement Enablement,…
Added 3 hours ago
Senior Associate, New Verticals - Canada Strategy & Operations
DoorDash Canada
Toronto, ON · Vancouver, BC
Lead, collaborate and Influence. You’ll partner with and influence cross-functional teams including growth, quality, finance, product, analytics and engineering to launch initiatives to the…
Added 3 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
…maintenance of the City’s website, web-based applications, software, data (including databases and interfaces), enterprise system and other…
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Experience with reporting, data management, and analytics solutions
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
L
Global Trade Systems Optimization & Strategy Manager
lululemon
Vancouver, BC
- Full-time
…responsible for optimizing trade processes and capabilities through data-driven insights, technology enablement, process optimization, governance, and program execution. The team partners…
Added 3 hours ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
The successful candidate will lead end-to-end campaign delivery across Salesforce Marketing Cloud and related Salesforce capabilities, including Loyalty Management, Data Cloud / Data 360,…
Added 3 hours ago
A
Data and Analytics Technologist
ATCO
Calgary, AB
- Full-time
…learning, taking on new challenges, and expanding your impact. As a Data & Analytics Technologist, you'll work with modern cloud and data technologies while helping shape enterprise-wide…
Added 3 hours ago
A
Finance Business Partner, Enterprise Technology
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Strong data analytics and financial modeling skills, including advanced Excel, with the ability to build repeatable reporting and turn analysis into actionable recommendations

KPMG Canada

HR Delivery Centre Manager

Moncton, NB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 2–3 years’ experience leading teams that deliver HR services or operational support, ideally within a shared services, delivery centre or HR consulting environment
Posting language: English
Posted: Oct 17, 2026

Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

As an integral part of the KPMG team, Business Enablement provides valued, responsive and cost-effective services enabling the business to have the right focus on our clients, our markets, our people and our communities. We embrace a “How can I help you” service culture to meet the needs and priorities of our business. The HR Delivery Centre is part of the National HR structure.

The Human Resources Delivery Centre (HRDC) provides a streamlined delivery of standardized transactional, operational, and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance.

What You Will Do

Operations Management

Supervise the work and quality performed by the HRDC – , working with established operational systems (i.e. Standard Operating Procedures (SOPs), and in line with set Key Performance Indicators (KPIs).
Identify opportunities for automation resource utilization to streamline HR operations and contribute to service delivery optimization .
Support change initiatives related to service delivery optimization, ensuring smooth transitions and minimal disruption and communicate changes effectively to the HRDC team and stakeholders, addressing any concerns or resistance.

Handling Inquiries and Correspondence

Act as the first point of escalation for both HRDC EXL and onshore teams - provided guidance to delivery efficient and accurate support surrounding National HR policy and program process or procedure questions.
Address routine questions directly, while escalating complex or contentious matters to HRDC Leadership as needed

Centre of Excellence (COE)/Stakeholder Relationship Management

Contribute to the management of partnering relationships with colleagues across COEs, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.

Continuous Improvement

Review existing operations and implement innovation processes to generate new ideas and ensure continuous improvement are delivered to optimize work processes.

Insights and Reporting

Prepare, review and coordinate the completion of various data and analytics reports, measuring the quality and KPIs of the work performed by the HRDC Offshore team and identify areas for improvement. Present regular reports on service delivery performed to senior management.

Document Management/Preparation and Policies/Procedures Development

Create and update all HRDC Offshore Standard Operating Procedures (SOPs), compliant with Firm policies and procedures. Implement communication protocols to facilitate smooth information flow within the team and with stakeholders.

What You Bring To The Role

Bachelor’s degree in HR or related field.
Excellent written and verbal communication skills.
2–3 years’ experience leading teams that deliver HR services or operational support, ideally within a shared services, delivery centre or HR consulting environment
Leadership and Team Management strong leadership skills managing a team, providing mentorship and fostering a culture of continuous improvement in a Team Lead or Manager capacity
Demonstrated ability to learn and follow detailed business processes with accuracy and attention to detail.
Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders.
HR Operations Experience solid foundation in HR operations, including managing various HR functions such as recruitment, onboarding, employee relations, performance management and compliance in a HR Generalist of HR Coordinator capacity.
Service Delivery Focus experience in roles that emphasize service delivery, i.e. working in an HR service center or shared services environment.
Process Optimization experience in process improvement initiatives, responsible for analyzing existing HR processes, identifying inefficiencies and implementing solutions to streamline operations leveraging methodology such as Lean or Six Sigma to enhance HR workflow (asset)
Automation Solutions familiarity with automation technologies in HR processes (i.e. Blue Prism, ServiceNow) as asset.
Data Analysis and Performance Management Experience in data analysis and performance measurement to track KPIs and assess the effectiveness of HR operations.
Change Management experience leading change initiatives within HR functions.

This position requires written and oral fluency in English. The successful candidate will be required to support HR operations nationally and will work be required to communicate with English-speaking colleagues. This individual will be required to communicate processes to employees in English-speaking provinces.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG NB Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. For internal Applicants - For more information about the expected base salary range for this position, see the FY27 Total Cash Ranges on HR on Demand.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

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More about this job

Responsibilities

Manage HR Delivery Centre operations, team quality, escalations, stakeholder relationships, and service delivery performance. Improve processes through automation and continuous improvement, maintain operating procedures, and report on service quality and KPIs.

Requirements

Requires a bachelor’s degree in HR or a related field and 2–3 years of experience leading teams that deliver HR services or operational support. Candidates should bring HR operations experience, strong leadership and communication skills, and experience with service delivery, process improvement, data analysis, and change management.

Skills

HR Operations
Team Leadership
Shared Services
Service Delivery
Process Optimization
Change Management
Data Analysis
KPI Reporting
Standard Operating Procedures
Automation
Communication
Organizational Skills
Continuous Improvement
HR Policy and Compliance

Benefits

Bonus Awards
Comprehensive Total Rewards Program

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Delivery Centre
HR Operations
Shared Services
Service Delivery
Standard Operating Procedures
Key Performance Indicators
Process Optimization
Automation
Blue Prism
ServiceNow
Lean
Six Sigma
Change Management
Data Analysis
Performance Measurement
HR Generalist
Recruitment
Onboarding
Employee Relations
Performance Management
Compliance
Stakeholder Management
Continuous Improvement
Operational Support

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