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Added 47 mins ago
W
Senior Manager - Manufacturing Assembly & Operations
Wesco
Mississauga, ON
- $113,903 to $153,769 USD / year
- Full-time
As the Senior Manager – Manufacturing Assembly and Operations, you will lead operations for a complex value-added manufacturing environment supporting electrical assemblies, wire harnesses,…
Added 48 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Hamilton, ON
- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
A
Hotel Manager
AccorHotel
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 1 hour ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 2 hours ago
HH
Health Manager
Highbridge Human Capital
Lytton, BC
- Contract
Lytton First Nation (LFN) is seeking a dedicated and experienced Interim Health Manager to lead the delivery of community-based health programs and services that support the well-being of…
Added 2 hours ago
RP
Impark Parking Healthcare Services, Director – Vancouver, BC (Local Candidates Only)
Reimagined Parking
Vancouver, BC
- $110,000 to $120,000 CAD / year
- Full-time
…position is responsible for the daily performance, safety, service delivery, and client satisfaction across an extensive network of hospital and medical campus parking operations. The…
Added 2 hours ago
A
Claims Specialist, Design Professional - Canada
AXA
Toronto, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
…Design Professional team. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting…
Added 3 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Assist in the delivery of the City Market Strategic Plan and work with the City Market Manager to support the daily operations of the City Market, and Night Market;
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 3 hours ago
MC
Continuing Education - Library and Information Technician - Indigenous Perspectives
Mohawk College
Hamilton, ON
- Internship
Delivering the course(s) as described in the curriculum provided by the Program Manager.
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Orleans, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 3 hours ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Orleans, ON
- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 4 hours ago
SC
Part Time Produce Supervisor - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 4 hours ago
NB
Senior Advisor Financial Statements
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Advisor in the fund accounting operations sector at National Bank means contributing to the delivery of various deliverables by working in synergy with your team.
Added 6 hours ago
FC
Senior Manager, Strategy Execution Support
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring a Senior Manager, Strategy Execution Support on a permanent basis on in our Co-op and External Relations team. This position is a hybrid…
Added 6 hours ago
W
PHARMACY ASSISTANT
Walmart
Portage la Prairie, MB
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 7 hours ago
Senior Manager, Information Security
University of Toronto
Toronto, ON
…Information Security & Digital Trust Officer (CISDTO), the Senior Manager, Information Security provides strategic and operational leadership for the Faculty's information security and IT…
Added 7 hours ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 7 hours ago
In Store Bakery - Clerk Department Second Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Bedford, NS
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 7 hours ago
G
Technical Account Manager - Client Expansion (QC Province)
GoSecure
Montreal, QC · Quebec, QC
- Full-time
Collaborative spirit: You work effectively with Account Executives, technical specialists, and service delivery teams.
Added 7 hours ago
R
Manager, Engineering (Fixed-Term Contract 12-Month)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
As a key member of the FME leadership team, the Manager, Engineering leads a team of engineers to deliver technical, project, and compliance engineering support across the site. The role…
Added 7 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 7 hours ago
CA
Senior National Team Manager
Canada Artistic Swimming/Natation Artistique Canada
Canada
- Full-time
The Senior National Team Manager is responsible for the effective coordination and administration of Canada Artistic Swimming's National Team programs, with primary responsibility for…
Added 8 hours ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.

KPMG Canada

HR Delivery Centre Manager

Sudbury, ON, Canada
Greater Sudbury, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 2–3 years’ experience leading teams that deliver HR services or operational support, ideally within a shared services, delivery centre or HR consulting environment
Posting language: English
Posted: Oct 17, 2026

Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

As an integral part of the KPMG team, Business Enablement provides valued, responsive and cost-effective services enabling the business to have the right focus on our clients, our markets, our people and our communities. We embrace a “How can I help you” service culture to meet the needs and priorities of our business. The HR Delivery Centre is part of the National HR structure.

The Human Resources Delivery Centre (HRDC) provides a streamlined delivery of standardized transactional, operational, and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance.

What You Will Do

Operations Management

Supervise the work and quality performed by the HRDC – , working with established operational systems (i.e. Standard Operating Procedures (SOPs), and in line with set Key Performance Indicators (KPIs).
Identify opportunities for automation resource utilization to streamline HR operations and contribute to service delivery optimization .
Support change initiatives related to service delivery optimization, ensuring smooth transitions and minimal disruption and communicate changes effectively to the HRDC team and stakeholders, addressing any concerns or resistance.

Handling Inquiries and Correspondence

Act as the first point of escalation for both HRDC EXL and onshore teams - provided guidance to delivery efficient and accurate support surrounding National HR policy and program process or procedure questions.
Address routine questions directly, while escalating complex or contentious matters to HRDC Leadership as needed

Centre of Excellence (COE)/Stakeholder Relationship Management

Contribute to the management of partnering relationships with colleagues across COEs, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.

Continuous Improvement

Review existing operations and implement innovation processes to generate new ideas and ensure continuous improvement are delivered to optimize work processes.

Insights and Reporting

Prepare, review and coordinate the completion of various data and analytics reports, measuring the quality and KPIs of the work performed by the HRDC Offshore team and identify areas for improvement. Present regular reports on service delivery performed to senior management.

Document Management/Preparation and Policies/Procedures Development

Create and update all HRDC Offshore Standard Operating Procedures (SOPs), compliant with Firm policies and procedures. Implement communication protocols to facilitate smooth information flow within the team and with stakeholders.

What You Bring To The Role

Bachelor’s degree in HR or related field.
Excellent written and verbal communication skills.
2–3 years’ experience leading teams that deliver HR services or operational support, ideally within a shared services, delivery centre or HR consulting environment
Leadership and Team Management strong leadership skills managing a team, providing mentorship and fostering a culture of continuous improvement in a Team Lead or Manager capacity
Demonstrated ability to learn and follow detailed business processes with accuracy and attention to detail.
Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders.
HR Operations Experience solid foundation in HR operations, including managing various HR functions such as recruitment, onboarding, employee relations, performance management and compliance in a HR Generalist of HR Coordinator capacity.
Service Delivery Focus experience in roles that emphasize service delivery, i.e. working in an HR service center or shared services environment.
Process Optimization experience in process improvement initiatives, responsible for analyzing existing HR processes, identifying inefficiencies and implementing solutions to streamline operations leveraging methodology such as Lean or Six Sigma to enhance HR workflow (asset)
Automation Solutions familiarity with automation technologies in HR processes (i.e. Blue Prism, ServiceNow) as asset.
Data Analysis and Performance Management Experience in data analysis and performance measurement to track KPIs and assess the effectiveness of HR operations.
Change Management experience leading change initiatives within HR functions.

This position requires written and oral fluency in English. The successful candidate will be required to support HR operations nationally and will work be required to communicate with English-speaking colleagues. This individual will be required to communicate processes to employees in English-speaking provinces.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG NB Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. For internal Applicants - For more information about the expected base salary range for this position, see the FY27 Total Cash Ranges on HR on Demand.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

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More about this job

Responsibilities

Lead the HR Delivery Centre’s operational work and service quality, manage escalations, and support relationships with HR Centres of Excellence and stakeholders. Improve processes and service delivery, oversee change initiatives, and prepare reports and procedures to monitor performance and ensure consistent operations.

Requirements

A bachelor’s degree in HR or a related field and 2–3 years of experience leading teams that deliver HR services or operational support are required. Candidates should bring HR operations and service delivery experience, strong leadership and communication skills, and capabilities in process improvement, data analysis, performance measurement, and change management.

Skills

HR Operations
Team Leadership
Shared Services
Service Delivery
Process Optimization
Change Management
Data Analysis
KPI Reporting
Standard Operating Procedures
Continuous Improvement
Automation
Communication
Organizational Skills
HR Compliance

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Delivery Centre
HR Operations
Shared Services
Service Delivery
Standard Operating Procedures
Key Performance Indicators
Process Optimization
Continuous Improvement
Change Management
Data Analysis
Performance Measurement
HR Compliance
Recruitment
Onboarding
Employee Relations
Performance Management
Lean
Six Sigma
Blue Prism
ServiceNow
Automation
Stakeholder Management
Operational Support

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