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Added 5 mins ago
RA
General Manager
Regency Auto Group
BC · Cariboo, BC
- Full-time
Role Description The General Manager is a full-time, on-site leadership role based in Cariboo, BC, responsible for overseeing overall dealership operations and performance. This role…
Added 6 mins ago
SB
Estimator/Project Coordinator, Major Projects
Soletanche Bachy
St. Catharines, ON
- Full-time
…Working under the direction of the Senior Estimator / Estimating Manager, you will help build competitive, well-founded tenders by organizing tender documents, completing quantity takeoffs,…
Added 6 mins ago
BT
Service Manager
Bosch Truck Group / Bosch Idealease
Vernon, BC
- Full-time
…safety, and customer satisfaction. We have an exciting Service Manager opportunity in our Vernon…
Added 6 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Full administrative support from an experienced Clinic Manager and MOA team
Added 6 mins ago
N(
Curriculum Development Lead, Corporate and Continuing Education
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…through the lenses of adult educational specialist and project manager while supporting a culture of collaboration and…
Added 6 mins ago
V
Health & Safety Manager M/F
VINCI
Nisku, AB
- Full-time
Reporting to the CEO, the Health & Safety Manager ensures that the Corporate Safety Program complies with all legislative and regulatory requirements and drives continuous improvement…
Added 6 mins ago
S
assistant store manager, Williams Lake, B.C
Starbucks
Williams Lake, BC
- $53,500 to $69,000 CAD / year
Added 6 mins ago
Manager, Production
I M P Group International Inc.
Amherst, NS
Reporting to the General Manager, the Manager, Production is an essential leader within our demanding production organization. Working with the production supervisory team, this highly…
Added 6 mins ago
Environmental Services Worker - Environmental Services
Nova Scotia Health and IWK Health
Kentville, NS
Reporting to the Assistant Manager - Facility Support Services, the Environmental Service Worker maintains a clean, safe, and functional environment for patients, families, staff and…
Added 20 mins ago
AS
Sanitation Agent
Atlantic Street Capital Advisors, Inc.
Mississauga, ON
- Full-time
…and timely basis and report directly to the supervisor and/or manager on…
Added 20 mins ago
JD
restaurant manager
Juice Dudez
Ottawa, ON
- Full-time
Added 20 mins ago
RI
Senior Corporate Accountant
Recruiting in Motion
Markham, ON
- $85,000 to $95,000 CAD / year
- Full-time
We are seeking a Senior Corporate Accountant to join a growing organization and work closely with the Finance Manager. This role offers exposure to full-cycle accounting, financial…
Added 20 mins ago
A
Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Toronto, ON
- Full-time
The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners. This…
Added 20 mins ago
MN
Account Manager
Mosaic North America
Toronto, ON
- Full-time
Added 20 mins ago
DE
Vice President, Global Infrastructure Investments, MENA Investment Manager - Role based in GCC
Delta Executive Search
Toronto, ON
- Full-time
Added 20 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…community, flexible scheduling, supportive staff and clinic…
Added 20 mins ago
F
Area Sales Executive
Ferrero
Field, BC
- Full-time
…this role you will be directly reporting to the Field Sales…
Added 35 mins ago
PP
Recreation Aide (Meadow Ridge Seniors Village)
Park Place Seniors Living, Inc.
Medicine Hat, AB
- Part-time
Recreation Manager, implements recreation and life enrichment programs which meet the
Added 35 mins ago
S
Psychologist, Adolescent Psychiatry - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
…Psychology or designate and in collaboration with the Clinic/Program Manager/Director (if…
Added 35 mins ago
BL
Manager - Dark Horse
Big League Food Company
Toronto, ON
- $22 to $23 CAD / hour
- Full-time
The Dark Horse Store Manager is the core of our café experience, responsible for building and leading a successful café rooted in the Dark Horse brand and guest experience. The Manager…
Added 35 mins ago
S
Senior Associate Brand Manager
SoTalent
ON · Ontario, Canada
- Full-time
An opportunity is available for a Senior Associate Brand Manager to drive brand growth, marketing strategy, product launches, and commercial performance within the consumer goods industry.
Added 35 mins ago
D
Assistant Team Leader
Dollarama
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added 35 mins ago
HH
Customer Support Manager, Escalations
Hume Health
Canada
- Full-time
As a Customer Support Manager on our escalations team, you'll be the person the team turns to when a case is complicated or has no clear answer. You'll work alongside our support leadership…
Added 35 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…alongside a seasoned clinic owner and a skillful, supportive office manager and staff that will lend their expertise in billing and panel management - creating the perfect environment for…
Added 35 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Existing team: 10 FP all sites; 10 MOA across all sites, 1 Office Manager, 1 PCN Nurse in each office

KPMG Canada

HR Delivery Centre Manager

Sault Ste. Marie, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 2–3 years’ experience leading teams that deliver HR services or operational support, ideally within a shared services, delivery centre or HR consulting environment
Posting language: English
Posted: Oct 17, 2026

Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

As an integral part of the KPMG team, Business Enablement provides valued, responsive and cost-effective services enabling the business to have the right focus on our clients, our markets, our people and our communities. We embrace a “How can I help you” service culture to meet the needs and priorities of our business. The HR Delivery Centre is part of the National HR structure.

The Human Resources Delivery Centre (HRDC) provides a streamlined delivery of standardized transactional, operational, and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance.

What You Will Do

Operations Management

Supervise the work and quality performed by the HRDC – , working with established operational systems (i.e. Standard Operating Procedures (SOPs), and in line with set Key Performance Indicators (KPIs).
Identify opportunities for automation resource utilization to streamline HR operations and contribute to service delivery optimization .
Support change initiatives related to service delivery optimization, ensuring smooth transitions and minimal disruption and communicate changes effectively to the HRDC team and stakeholders, addressing any concerns or resistance.

Handling Inquiries and Correspondence

Act as the first point of escalation for both HRDC EXL and onshore teams - provided guidance to delivery efficient and accurate support surrounding National HR policy and program process or procedure questions.
Address routine questions directly, while escalating complex or contentious matters to HRDC Leadership as needed

Centre of Excellence (COE)/Stakeholder Relationship Management

Contribute to the management of partnering relationships with colleagues across COEs, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.

Continuous Improvement

Review existing operations and implement innovation processes to generate new ideas and ensure continuous improvement are delivered to optimize work processes.

Insights and Reporting

Prepare, review and coordinate the completion of various data and analytics reports, measuring the quality and KPIs of the work performed by the HRDC Offshore team and identify areas for improvement. Present regular reports on service delivery performed to senior management.

Document Management/Preparation and Policies/Procedures Development

Create and update all HRDC Offshore Standard Operating Procedures (SOPs), compliant with Firm policies and procedures. Implement communication protocols to facilitate smooth information flow within the team and with stakeholders.

What You Bring To The Role

Bachelor’s degree in HR or related field.
Excellent written and verbal communication skills.
2–3 years’ experience leading teams that deliver HR services or operational support, ideally within a shared services, delivery centre or HR consulting environment
Leadership and Team Management strong leadership skills managing a team, providing mentorship and fostering a culture of continuous improvement in a Team Lead or Manager capacity
Demonstrated ability to learn and follow detailed business processes with accuracy and attention to detail.
Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders.
HR Operations Experience solid foundation in HR operations, including managing various HR functions such as recruitment, onboarding, employee relations, performance management and compliance in a HR Generalist of HR Coordinator capacity.
Service Delivery Focus experience in roles that emphasize service delivery, i.e. working in an HR service center or shared services environment.
Process Optimization experience in process improvement initiatives, responsible for analyzing existing HR processes, identifying inefficiencies and implementing solutions to streamline operations leveraging methodology such as Lean or Six Sigma to enhance HR workflow (asset)
Automation Solutions familiarity with automation technologies in HR processes (i.e. Blue Prism, ServiceNow) as asset.
Data Analysis and Performance Management Experience in data analysis and performance measurement to track KPIs and assess the effectiveness of HR operations.
Change Management experience leading change initiatives within HR functions.

This position requires written and oral fluency in English. The successful candidate will be required to support HR operations nationally and will work be required to communicate with English-speaking colleagues. This individual will be required to communicate processes to employees in English-speaking provinces.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG NB Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. For internal Applicants - For more information about the expected base salary range for this position, see the FY27 Total Cash Ranges on HR on Demand.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

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More about this job

Responsibilities

Manage HR Delivery Centre operations, supervise service quality and performance against KPIs, and act as an escalation point for HR inquiries. Improve processes through automation and change initiatives, maintain operating procedures, coordinate stakeholder relationships, and report on service delivery and performance.

Requirements

A bachelor’s degree in HR or a related field and 2–3 years of experience leading teams that deliver HR services or operational support are required. Candidates should bring HR operations and service delivery experience, strong leadership and communication skills, and capabilities in process improvement, data analysis, and change management; familiarity with automation tools such as Blue Prism or ServiceNow is an asset.

Skills

HR Operations
Team Leadership
Shared Services
Service Delivery
Process Optimization
Change Management
Data Analysis
KPI Management
Standard Operating Procedures
Continuous Improvement
Automation
Communication
Organizational Skills
HR Compliance
Performance Management

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Delivery Centre
Shared Services
HR Operations
Transactional Services
Operational Support
Consultative Services
Standard Operating Procedures
Key Performance Indicators
Service Delivery
Process Optimization
Automation
Blue Prism
ServiceNow
Lean
Six Sigma
Data Analysis
Performance Measurement
Change Management
HR Compliance
Recruitment
Onboarding
Employee Relations
Performance Management
Stakeholder Management

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