Manager - ServiceNow Solution Architect

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

ServiceNow is growing strongly around the world, and we are experiencing significant growth ourselves. Our ServiceNow practice stands out through an exceptional experience, combining our expertise on the platform with deep business capabilities that complement our projects. This enables us to deliver an unparalleled client experience and help our clients achieve their objectives successfully.

Our IT strategy and systems implementation capabilities help clients execute their transformation strategies using the technology best suited to their business, data, and information needs.

This is a great opportunity to join a dynamic, fast-growing team with clear differentiators in the market. We have the opportunity to work on exciting and challenging projects that will allow you to develop and grow to new levels.

What You Will Do

• Oversee the design, configure, develop, test, and support ServiceNow solutions.
• Translate requirements into scalable technical designs and configurations.
• Build workflows, scripts, integrations, reports, dashboards, and platform customizations.
• Support data migration, testing, deployments, upgrades, and troubleshooting.
• Manage the technical deployment of IRM solutions, ensuring accuracy and best practices
  
  

ServiceNow IRM & Security Operations Responsibilities

• Configure and develop IRM and SecOps solutions.
• Automate risk, compliance, security incident, vulnerability, and remediation workflows.
• Integrate security, risk, threat intelligence, scanning, and monitoring tools.
• Develop custom scripts, workflows, reports, and dashboards.
• Support compliance, audit, platform maintenance, and continuous improvement.
  
  

What You Bring To The Role

• 5+ years of ServiceNow development, technical analysis, or platform configuration experience.
• Proficiency with JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST APIs, and integrations.
• Experience translating requirements into technical solutions and working in Agile delivery.
• Strong testing, troubleshooting, documentation, and problem-solving skills.
• Experience with one or more ServiceNow Risk modules, including IRM/GRC, Operational Risk, Policy & Compliance, Audit Management, or Vendor Risk.
• ServiceNow Certified System Administrator (CSA)
• Strong communication skills in English and/or French.
  
  

Preferred Qualifications

• CSA Certification and at a minimum 5 other certifications
• Experience with ServiceNow IRM or GRC modules
• Exposure to risk, compliance, cybersecurity, or audit programs
• Interest in obtaining CTA or furthering into CMA
  
  

Career Opportunity

• Focus on hands-on technical delivery rather than sales or client relationship leadership.
• Deepen expertise in ServiceNow development, risk, and cybersecurity.
• Access specialized KPMG and ServiceNow training and certifications Both parties have created a specialized, globally recognized acceleration program.
• If applicable, the firm will invest in your CTA journey
  
  

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $100,000 to $140,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

This position requires written and oral fluency in English because it involves interpretation and application of English standards, guidance, laws and regulations, servicing of English-speaking clients located across Canada and collaboration with English Speaking colleagues located outside of Quebec.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.