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Added 17 mins ago
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ANALYSTE FINANCIER PRINCIPAL - CANADA
The Home Depot Canada
Vaughan, ON
- Full-time
Ability to influence and partner effectively with senior business leaders.
Added 17 mins ago
BC
Senior Engineer or Technician for Operational Technology and Industrial Telecommunications
BBA Consultants
Vancouver, BC
- Full-time
Identify client needs for new business opportunities or ongoing projects.
Added 18 mins ago
Senior Software Engineer II
Schneider Electric
Calgary, AB
…Field Services Engineer, which supports customer customization development with human review, and the Virtual Support Engineer, designed to scale technical support…
Added 18 mins ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Participates in strategic planning support and change management services by assisting the Manager, Senior Consultant or Consultant on projects that include confidential initiatives that…
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Senior Manager, Financial Due Diligence, Transaction Services
KPMG
Halifax, NS
- Full-time
As a Senior Manager, Transaction Services, you will collaborate in multi-disciplinary teams and apply your professional and technical skills on a wide variety of transactions at different…
Added 18 mins ago
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Senior Coordinator, HR Delivery Centre - Offshore
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Kelowna, BC · Langley (District), BC · Vancouver, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · Moncton, NB · Saint John, NB · Halifax, NS · Hamilton, ON · Ottawa, ON · ON · Montreal, QC · Quebec, QC · Regina, SK · Saskatoon, SK · Toronto, Ontario · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Added 18 mins ago
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HR Delivery Centre Manager
KPMG
Fredericton, NB · Moncton, NB · Saint John, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · Sault Ste. Marie, ON · Sudbury, ON · Waterloo, ON · Windsor, ON · ON · Vaughan, Ontario · Kanata, Ontario
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 18 mins ago
Project Manager - Enterprise Project Management Office
CAMH
Toronto, ON
The Project Manager, Global Learning Academy, will be responsible for:
Added 34 mins ago
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Senior Manager, Engineer & Build
RBC
Toronto, ON
- Full-time
As a Senior Manager, Engineering & Build (Hands-On Leader), you will lead an engineering team while contributing ≈50% hands-on to design and deliver cloud-native, governed, and reliable…
Added 34 mins ago
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Principal Product Manager
RBC
Toronto, ON
- Full-time
RBC Borealis is looking for an experienced Principal Product Manager to shape the next generation of AI products for Personal Banking. Working at the frontier of applied AI, you’ll take…
Added 34 mins ago
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Small Business Insurance - Bilingual Senior Insurance Underwriter
TD
Markham, ON · Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 34 mins ago
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Commercial Underwriting Specialist - Auto & Property
TD
Calgary, AB · AB
- Full-time
Reporting to the Senior Manager Product and Underwriting Strategy, this Underwriting Manager will develop and execute on business strategies to deliver premium and earnings goals and…
Added 47 mins ago
KC
Senior Coordinator, HR Delivery Centre - Offshore
KPMG Canada
Saskatoon, SK
- Full-time
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Added 47 mins ago
KC
HR Delivery Centre Manager
KPMG Canada
Fredericton, NB
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 47 mins ago
KC
HR Delivery Centre Manager
KPMG Canada
Kitchener, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 47 mins ago
KC
Senior Coordinator, HR Delivery Centre - Offshore
KPMG Canada
Fredericton, NB
- Full-time
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Added 47 mins ago
KC
HR Delivery Centre Manager
KPMG Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 47 mins ago
KC
HR Delivery Centre Manager
KPMG Canada
Sault Ste. Marie, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 47 mins ago
KC
HR Delivery Centre Manager
KPMG Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 47 mins ago
KC
Senior Coordinator, HR Delivery Centre - Offshore
KPMG Canada
Vancouver, BC
- Full-time
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Added 47 mins ago
KC
Senior Coordinator, HR Delivery Centre - Offshore
KPMG Canada
Toronto, ON
- Full-time
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Added 47 mins ago
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Specialist, Quality & Risk Management
Deloitte
Toronto, ON
- Full-time
This role is part of the Regulatory, Quality, Risk and Reputation (RQRR) team and reports to Senior Manager, Quality & Risk and the organizational internal function Quality & Risk Leader.…
Added 47 mins ago
KC
Senior Coordinator, HR Delivery Centre - Offshore
KPMG Canada
Lethbridge, AB
- Full-time
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Added 47 mins ago
KC
HR Delivery Centre Manager
KPMG Canada
St. John's, NL
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 47 mins ago
KC
Senior Coordinator, HR Delivery Centre - Offshore
KPMG Canada
Quebec, QC
- Full-time
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.

KPMG Canada

Senior Coordinator, HR Delivery Centre - Offshore

Winnipeg, MB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 3-5 years work experience in human resources or operations.
Posting language: English
Posted: Oct 17, 2026

Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The HR Delivery Centre leverages onshore and offshore resources, outsourcing and HR Automation (RPA, AI and ServiceNow) (e.g. employee self-service) to deliver operational excellence in meeting SLAs including timeliness and accuracy, compliance and internal customer satisfaction.

The Senior Coordinator will share in the responsibility in the effective and efficient delivery of support to the Firm employees and Partners, retired employees and partners, HRLTs (including HRC/FHRLs), Centre of Excellence HR teams, hiring managers on general HR matters.

This position reports to the Manager, HR Service Delivery.

What You Will Do

40% - Operations management/ managing enquiries and correspondence

Act as the first point of escalation for the Offshore HRDC team in providing guidance to delivery efficient and accurate support surrounding National HR policy and program process or procedure questions.
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Lead daily team calls, summarizing takeaways and sharing’s back to the team via appropriate channels.
Support the prioritization and allocation of work for the team.
Case management support when volumes are high and/or on complex cases.

20% - Insights and reporting

Collect and analyze data measuring Service Level Agreements (SLAs) and KPIs of the work performed by the HRDC onshore team and identify areas for improvement, escalating breaches to the Manager, HR Service Delivery.
Present regular reports on service delivery performed to management.

15% - Quality control reviews

Conduct regular quality control reviews of HRDC processes
Supervise, coordinate and oversee the work and quality performed by the HRDC onshore team, working with established operational systems (i.e. Standard Operating Procedures (SOPs), and in line with set Key Performance Indicators (KPIs).

10% - Continuous improvement

Analyze HRDC processes to identify inefficiencies and recommend solutions for improvement.
Identify opportunities for automaton and/or offshoring and support the implementation of process improvements to enhance efficiency and contribute to service delivery optimization goals
Support change initiatives related to service delivery optimization, ensuring smooth transitions and minimal disruption and communicate changes effectively to the HRDC team and stakeholders, addressing any concerns or resistance.

10% - Document management

Support the creation and maintenance of HRDC onshore Standard Operating Procedures (SOPs) and knowledge articles, compliant with Firm policies and procedures
Create and maintain process maps to visualize workflows and enhance understanding of HRDC operations.
Cascade updated SOPs, knowledge articles and process updates to the team via appropriate channels.
Leverage established communication protocols to facilitate smooth information flow within the team and with stakeholders.

10% - Organizational capability building

Provide coaching to the HRDC onshore team members to develop their skills and ensure the team is trained on standardized processes and tools.

5% - Other projects/duties as assigned.

What You Bring To The Role

Bachelors or post-graduate degree in HR, operations or related field.
CHRP or CHRLP designation preferred.
3-5 years work experience in human resources or operations.
Specialized knowledge of HR policies and programs.
Excellent English (oral and written) communication skills, French communication skills an asset.
Service delivery focus - experience in roles that emphasize service delivery or a shared services model.
Supervisory / team lead experience preferable.
Contributes to process and operational improvements and manage related change management activities.
Knowledge and experience related to the development, compilation, analysis and presentation of data, reports, and documentation of workflow processes.
Perform well under pressure and demonstrate adaptability in managing unexpected situations.
Demonstrate strong leadership and relationship building skills and the ability to work well both independently and in a team environment.
Strong interpersonal, organizational, analytical, decision making, problem solving, verbal and written communication skills.
Proficiency with MS Office and case management technology.
Knowledge and experience with automated technologies in HR processes (i.e. Blue Prism, ServiceNow, AI) an asset.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG NB Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. For internal Applicants - For more information about the expected base salary range for this position, see the FY27 Total Cash Ranges on HR on Demand.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

Apply About employer

More about this job

Responsibilities

Lead and support offshore HR service delivery operations, including escalations, work prioritization, case management, quality reviews, and coaching the onshore team. Analyze service performance and processes, report on SLAs and KPIs, and maintain documentation while supporting automation, continuous improvement, and change initiatives.

Requirements

A bachelor’s or postgraduate degree in HR, operations, or a related field is requested, with a CHRP or CHRLP designation preferred and 3–5 years of HR or operations experience. Candidates should bring HR policy knowledge, service-delivery and reporting experience, strong communication and leadership skills, and proficiency with Microsoft Office and case-management technology; experience with HR automation tools is an asset.

Skills

Human Resources Policy Knowledge
HR Service Delivery
Team Leadership
Case Management
SLA And KPI Reporting
Data Analysis
Quality Control
Process Improvement
Change Management
Standard Operating Procedures
Knowledge Article Management
Process Mapping
Coaching
Communication
Problem Solving
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Delivery Centre
Shared Services
Service Delivery
HR Policies
HR Programs
Service Level Agreements
Key Performance Indicators
Case Management
Quality Control
Standard Operating Procedures
Knowledge Articles
Process Mapping
Process Improvement
Change Management
Automation
Robotic Process Automation
Artificial Intelligence
ServiceNow
Blue Prism
Microsoft Office
Data Analysis
Reporting
CHRP
CHRLP

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