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Added 5 mins ago
FS
Mechanical Designer
Fidus Systems
Canada
- Full-time
Coordinate between the project manager and external mechanical and thermal engineering teams to evaluate estimates, track schedules and deliverables, and set priorities to ensure on-time,…
Added 5 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and…
Added 5 mins ago
CO
Coordinator, Marketing (Performing Arts)
City of Brampton
Brampton, ON
- Full-time
Added 5 mins ago
Inorganic and Organic Chemistry Lab Coordinator
University of Guelph
Guelph, ON
Reporting to the Teaching Lab Manager, Department of Chemistry, the Inorganic/Organic Lab Coordinator will be responsible for coordinating the Inorganic and Organic chemistry laboratories…
Added 5 mins ago
Sr Advr, Bus Cont & Emerg Pln
Hydro One Networks Inc
To Be Determined, ON
Reporting to the Senior Manager of Emergency Management, the successful candidate will be responsible for supporting and leading:
Added 5 mins ago
Labour Relations Manager
Hydro One Networks Inc
Toronto, ON
Reporting to the Director, Employee & Labour Relations, the Labour Relations (“LR”) Manager assists in the management of Hydro One’s labour relations practices by supporting the successful…
Added 5 mins ago
Senior Manager Real Estate, Project Delivery
Hydro One Networks Inc
Markham, ON
The Senior Manager, Real Estate Capital Delivery leads Hydro One's facilities capital delivery and workplace modernization programs, overseeing the planning and execution of sustainment…
Added 5 mins ago
Customer Data and Report Analyst
Hydro One Networks Inc
Markham, ON
Assist the Process and Reporting Manager in business process development, reporting, SharePoint administration and CRM related initiatives within the Account Management organization.
Added 5 mins ago
FS
Mechanical Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
Coordinate between the project manager and external mechanical and thermal engineering teams to evaluate estimates, track schedules and deliverables, and set priorities to ensure on-time,…
Added 5 mins ago
Housekeeping Aide
Winnipeg Regional Health Authority
NB · Beausejour, NB
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 5 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Ashern, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 5 mins ago
Relational Therapist
Winnipeg Regional Health Authority
Gimli, MB
Reporting to the Manager, Health Services, the Relational Therapist will provide professional guidance to couples and families in navigating their interpersonal relationships, provide…
Added 5 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Beausejour, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 5 mins ago
Housekeeping Aide
Winnipeg Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 5 mins ago
Assistant Cook, Cafe
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the Manager, Support Services and Cook, the Assistant Cook performs the assigned duties for the provision of regular, therapeutic and texture modified meals related…
Added 5 mins ago
Public Health Nurse
Winnipeg Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
Reporting to the Clinical Team Manager – Public Health, the Public Health Nurse applies public health sciences and nursing theory to promote, protect and preserve the health of populations.…
Added 5 mins ago
Housekeeping Aide
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 5 mins ago
Assistant Cook
Winnipeg Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
Under the direction of the Manager, Support Services and Cook, the Assistant Cook performs the assigned duties for the provision of regular, therapeutic and texture modified meals related…
Added 5 mins ago
Housekeeping Aide
Winnipeg Regional Health Authority
Hodgson, MB
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 5 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Ashern, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 5 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Fisher Branch, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 5 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Fisher Branch, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 5 mins ago
Public Health Nurse
Winnipeg Regional Health Authority
Ashern, MB
Reporting to the Clinical Team Manager – Public Health, the Public Health Nurse applies public health sciences and nursing theory to promote, protect and preserve the health of populations.…
Added 5 mins ago
Uncertified Health Care Aide
Winnipeg Regional Health Authority
Beausejour, MB
…Nurse and /or Licensed Practical Nurse and the Clinical Team Manager. The Health Care Aide – Uncertified is responsible for performing and assisting with duties related to meeting resident…
Added 5 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Beausejour, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…

KPMG Canada

Senior Coordinator, HR Delivery Centre - Offshore

Hamilton, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 3-5 years work experience in human resources or operations.
Posting language: English
Posted: Oct 17, 2026

Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The HR Delivery Centre leverages onshore and offshore resources, outsourcing and HR Automation (RPA, AI and ServiceNow) (e.g. employee self-service) to deliver operational excellence in meeting SLAs including timeliness and accuracy, compliance and internal customer satisfaction.

The Senior Coordinator will share in the responsibility in the effective and efficient delivery of support to the Firm employees and Partners, retired employees and partners, HRLTs (including HRC/FHRLs), Centre of Excellence HR teams, hiring managers on general HR matters.

This position reports to the Manager, HR Service Delivery.

What You Will Do

40% - Operations management/ managing enquiries and correspondence

Act as the first point of escalation for the Offshore HRDC team in providing guidance to delivery efficient and accurate support surrounding National HR policy and program process or procedure questions.
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Lead daily team calls, summarizing takeaways and sharing’s back to the team via appropriate channels.
Support the prioritization and allocation of work for the team.
Case management support when volumes are high and/or on complex cases.

20% - Insights and reporting

Collect and analyze data measuring Service Level Agreements (SLAs) and KPIs of the work performed by the HRDC onshore team and identify areas for improvement, escalating breaches to the Manager, HR Service Delivery.
Present regular reports on service delivery performed to management.

15% - Quality control reviews

Conduct regular quality control reviews of HRDC processes
Supervise, coordinate and oversee the work and quality performed by the HRDC onshore team, working with established operational systems (i.e. Standard Operating Procedures (SOPs), and in line with set Key Performance Indicators (KPIs).

10% - Continuous improvement

Analyze HRDC processes to identify inefficiencies and recommend solutions for improvement.
Identify opportunities for automaton and/or offshoring and support the implementation of process improvements to enhance efficiency and contribute to service delivery optimization goals
Support change initiatives related to service delivery optimization, ensuring smooth transitions and minimal disruption and communicate changes effectively to the HRDC team and stakeholders, addressing any concerns or resistance.

10% - Document management

Support the creation and maintenance of HRDC onshore Standard Operating Procedures (SOPs) and knowledge articles, compliant with Firm policies and procedures
Create and maintain process maps to visualize workflows and enhance understanding of HRDC operations.
Cascade updated SOPs, knowledge articles and process updates to the team via appropriate channels.
Leverage established communication protocols to facilitate smooth information flow within the team and with stakeholders.

10% - Organizational capability building

Provide coaching to the HRDC onshore team members to develop their skills and ensure the team is trained on standardized processes and tools.

5% - Other projects/duties as assigned.

What You Bring To The Role

Bachelors or post-graduate degree in HR, operations or related field.
CHRP or CHRLP designation preferred.
3-5 years work experience in human resources or operations.
Specialized knowledge of HR policies and programs.
Excellent English (oral and written) communication skills, French communication skills an asset.
Service delivery focus - experience in roles that emphasize service delivery or a shared services model.
Supervisory / team lead experience preferable.
Contributes to process and operational improvements and manage related change management activities.
Knowledge and experience related to the development, compilation, analysis and presentation of data, reports, and documentation of workflow processes.
Perform well under pressure and demonstrate adaptability in managing unexpected situations.
Demonstrate strong leadership and relationship building skills and the ability to work well both independently and in a team environment.
Strong interpersonal, organizational, analytical, decision making, problem solving, verbal and written communication skills.
Proficiency with MS Office and case management technology.
Knowledge and experience with automated technologies in HR processes (i.e. Blue Prism, ServiceNow, AI) an asset.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG NB Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. For internal Applicants - For more information about the expected base salary range for this position, see the FY27 Total Cash Ranges on HR on Demand.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

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More about this job

Responsibilities

Coordinate HR service delivery and act as an escalation point for the offshore team, supporting employee inquiries, work prioritization, and complex cases. Monitor service levels and quality, report on performance, improve processes, maintain documentation, and coach team members.

Requirements

A bachelor’s or postgraduate degree in HR, operations, or a related field is required, with a CHRP or CHRLP designation preferred. Candidates should have 3–5 years of HR or operations experience, knowledge of HR policies and service delivery, strong communication and analytical skills, and preferably supervisory experience; familiarity with ServiceNow, AI, or automation tools is an asset.

Skills

HR Service Delivery
HR Policy Knowledge
Case Management
Team Leadership
Service Level Agreement Monitoring
Data Analysis and Reporting
Quality Control
Process Improvement
Change Management
Standard Operating Procedures
Knowledge Management
Process Mapping
Coaching
Communication
Problem Solving
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Service Delivery
Shared Services
HR Policies
HR Programs
Service Level Agreements
Key Performance Indicators
Case Management
Quality Control
Standard Operating Procedures
Knowledge Articles
Process Mapping
Process Improvement
Change Management
Data Analysis
Reporting
Workflow Documentation
Coaching
CHRP
CHRLP
Microsoft Office
ServiceNow
Blue Prism
Robotic Process Automation
Artificial Intelligence
Employee Self-Service

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