Jobs in Canada

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Added 9 mins ago
LH
Job Title Manager
Lookout Housing + Health Society
Vancouver, BC
- Full-time
The Manager is responsible for the oversight of Powell Street Getaway & Powell Horizon Residence/Keefer Lodge, ensuring all clientele receive the pertinent service. Salary will be…
Added 9 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Brockville, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 9 mins ago
FR
Project Manager
Foresight Recruitment Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client is an established general contractor with a strong pipeline of work and is looking for a Project Manager to lead construction projects from preconstruction through to completion.
Added 9 mins ago
LH
Job Title Janitor/Maintenance
Lookout Housing + Health Society
Vancouver, BC
- Full-time
Must have current Occupational First Aid Level 1 Certificate
Added 9 mins ago
FR
Senior Site Superintendent
Foresight Recruitment Group
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
You will lead daily site activities, working closely with the Project Manager to coordinate trades, maintain schedules and uphold safety and quality standards. Your experience will be…
Added 9 mins ago
LH
2600002973 - Pathologist Assistant
Lakeridge Health
Oshawa, ON
- Internship
Must have a satisfactory performance record; · Must have a proven attendance record;
Added 24 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added 24 mins ago
LH
Job Developer
Lifemark Health Group
Fort McMurray, AB
- Full-time
Ensuring effective and ongoing communication with identified stakeholders, including participants, professionals, referral sources, and amongst a strong interdisciplinary team
Added 24 mins ago
SC
Project Manager – Restoration Services
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to senior operational leadership, the Project Manager is a key member of the restoration team and takes ownership of assigned property-loss projects from initial response through…
Added 39 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Rouyn-Noranda, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 39 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Cobourg, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 39 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
ON · Hannon, ON
- Full-time
Conducts daily patrols of the store to help ensure a safe and secure environment. Verifies that doors, showcases, and security features are functioning properly and takes action as required.
Added 39 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Calgary, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 40 mins ago
K
Manager, Government Solutions
KPMG
Edmonton, AB
- Full-time
As a Manager in our Government Solutions practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the…
Added 40 mins ago
K
Manager, Government Solutions
KPMG
Halifax, NS
- Full-time
As a Manager in our Government Solutions practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the…
Added 40 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Cobourg, ON
- Full-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 40 mins ago
W
(CAN) Front End Checkout Team Associate**Part-Time Required Flexible Hours**
Walmart
Vaughan, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 40 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Barrie, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 40 mins ago
W
Front end checkout team associate
Walmart
Kemptville, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 54 mins ago
M&
Quality Technician
Mitchell & Associates
Vaughan, ON
- Full-time
Providing meaningful opportunity, job satisfaction, and job security for our people.
Added 54 mins ago
UO
Senior Manager, Research Contracts
University of Waterloo
Waterloo, ON
- Full-time
The Senior Manager, Research Contracts (SMRC) is responsible for negotiation of complex legal agreements governing contract research funded by industry or government departments. The SMRC…
Added 54 mins ago
FT
Academic Advisor - CAF - Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
Reporting to the Operations Manager, CAF – Fanshawe, the Academic Advisor (AA) supports the academic lifecycle of students by offering academic and personal advising to students grounded in…
Added 1 hour ago
IR
Home Care Resource Coordinator
Interlake-Eastern Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
- Full-time
Must possess a valid Manitoba Driver’s license and have access to a reliable vehicle
Added 1 hour ago
AC
Food Services Manager - Camp Brigadoon
Aramark Canada
Aylesford, NS
- Full-time
Must have own transportation to camp
Added 1 hour ago
SH
Social Worker - BSW
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the Manager, Social Work, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Social Worker I is…

KPMG Canada

Senior Coordinator, HR Delivery Centre - Offshore

Hamilton, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 3-5 years work experience in human resources or operations.
Posting language: English
Posted: Oct 17, 2026

Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The HR Delivery Centre leverages onshore and offshore resources, outsourcing and HR Automation (RPA, AI and ServiceNow) (e.g. employee self-service) to deliver operational excellence in meeting SLAs including timeliness and accuracy, compliance and internal customer satisfaction.

The Senior Coordinator will share in the responsibility in the effective and efficient delivery of support to the Firm employees and Partners, retired employees and partners, HRLTs (including HRC/FHRLs), Centre of Excellence HR teams, hiring managers on general HR matters.

This position reports to the Manager, HR Service Delivery.

What You Will Do

40% - Operations management/ managing enquiries and correspondence

Act as the first point of escalation for the Offshore HRDC team in providing guidance to delivery efficient and accurate support surrounding National HR policy and program process or procedure questions.
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Lead daily team calls, summarizing takeaways and sharing’s back to the team via appropriate channels.
Support the prioritization and allocation of work for the team.
Case management support when volumes are high and/or on complex cases.

20% - Insights and reporting

Collect and analyze data measuring Service Level Agreements (SLAs) and KPIs of the work performed by the HRDC onshore team and identify areas for improvement, escalating breaches to the Manager, HR Service Delivery.
Present regular reports on service delivery performed to management.

15% - Quality control reviews

Conduct regular quality control reviews of HRDC processes
Supervise, coordinate and oversee the work and quality performed by the HRDC onshore team, working with established operational systems (i.e. Standard Operating Procedures (SOPs), and in line with set Key Performance Indicators (KPIs).

10% - Continuous improvement

Analyze HRDC processes to identify inefficiencies and recommend solutions for improvement.
Identify opportunities for automaton and/or offshoring and support the implementation of process improvements to enhance efficiency and contribute to service delivery optimization goals
Support change initiatives related to service delivery optimization, ensuring smooth transitions and minimal disruption and communicate changes effectively to the HRDC team and stakeholders, addressing any concerns or resistance.

10% - Document management

Support the creation and maintenance of HRDC onshore Standard Operating Procedures (SOPs) and knowledge articles, compliant with Firm policies and procedures
Create and maintain process maps to visualize workflows and enhance understanding of HRDC operations.
Cascade updated SOPs, knowledge articles and process updates to the team via appropriate channels.
Leverage established communication protocols to facilitate smooth information flow within the team and with stakeholders.

10% - Organizational capability building

Provide coaching to the HRDC onshore team members to develop their skills and ensure the team is trained on standardized processes and tools.

5% - Other projects/duties as assigned.

What You Bring To The Role

Bachelors or post-graduate degree in HR, operations or related field.
CHRP or CHRLP designation preferred.
3-5 years work experience in human resources or operations.
Specialized knowledge of HR policies and programs.
Excellent English (oral and written) communication skills, French communication skills an asset.
Service delivery focus - experience in roles that emphasize service delivery or a shared services model.
Supervisory / team lead experience preferable.
Contributes to process and operational improvements and manage related change management activities.
Knowledge and experience related to the development, compilation, analysis and presentation of data, reports, and documentation of workflow processes.
Perform well under pressure and demonstrate adaptability in managing unexpected situations.
Demonstrate strong leadership and relationship building skills and the ability to work well both independently and in a team environment.
Strong interpersonal, organizational, analytical, decision making, problem solving, verbal and written communication skills.
Proficiency with MS Office and case management technology.
Knowledge and experience with automated technologies in HR processes (i.e. Blue Prism, ServiceNow, AI) an asset.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG NB Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. For internal Applicants - For more information about the expected base salary range for this position, see the FY27 Total Cash Ranges on HR on Demand.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

Apply on LinkedIn About employer

More about this job

Responsibilities

Coordinate HR service delivery and act as an escalation point for the offshore team, supporting employee inquiries, work prioritization, and complex cases. Monitor service levels and quality, report on performance, improve processes, maintain documentation, and coach team members.

Requirements

A bachelor’s or postgraduate degree in HR, operations, or a related field is required, with a CHRP or CHRLP designation preferred. Candidates should have 3–5 years of HR or operations experience, knowledge of HR policies and service delivery, strong communication and analytical skills, and preferably supervisory experience; familiarity with ServiceNow, AI, or automation tools is an asset.

Skills

HR Service Delivery
HR Policy Knowledge
Case Management
Team Leadership
Service Level Agreement Monitoring
Data Analysis and Reporting
Quality Control
Process Improvement
Change Management
Standard Operating Procedures
Knowledge Management
Process Mapping
Coaching
Communication
Problem Solving
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Service Delivery
Shared Services
HR Policies
HR Programs
Service Level Agreements
Key Performance Indicators
Case Management
Quality Control
Standard Operating Procedures
Knowledge Articles
Process Mapping
Process Improvement
Change Management
Data Analysis
Reporting
Workflow Documentation
Coaching
CHRP
CHRLP
Microsoft Office
ServiceNow
Blue Prism
Robotic Process Automation
Artificial Intelligence
Employee Self-Service

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Jobs in Canada

Job Title Manager

(CAN) Health and Beauty Team Associate

Project Manager

Job Title Janitor/Maintenance

Senior Site Superintendent

2600002973 - Pathologist Assistant

Manager - Diagnostic Imaging

Job Developer

Project Manager – Restoration Services

(CAN) Gérant du service à la clientèle

(CAN) Front End Checkout Team Associate

(CAN) Asset Protection Associate

(CAN) Front End Checkout Team Associate

Manager, Government Solutions

Manager, Government Solutions

(CAN) Front End Checkout Team Associate

(CAN) Front End Checkout Team AssociatePart-Time Required Flexible Hours

(CAN) Front End Checkout Team Associate

Front end checkout team associate

Quality Technician

Senior Manager, Research Contracts

Academic Advisor - CAF - Fanshawe, Base Borden

Home Care Resource Coordinator

Food Services Manager - Camp Brigadoon

Social Worker - BSW

Contact us

Work requirements

Jobs in Canada