Find work in Canada.

488,425 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
PROJECT LEAD TRANSPORTATION SERVICES
City of Toronto
Toronto, ON
Transportation Electrical Construction & Maintenance unit is seeking two (2) Project Lead positions. This unit is responsible for the maintenance, construction, and management of traffic…
Added 6 mins ago
Senior Lead Systems Engineer
Braze
Toronto, ON
We're looking for a Senior Lead Systems Engineer who's passionate about building the next generation of enterprise technology through automation, software engineering, AI, and intelligent…
Added 6 mins ago
Director, CX Business Systems
Braze
Toronto, ON
…customers. We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and…
Added 6 mins ago
AC
Adastra Talent Reconnect
Adastra Corporation
Markham, ON
- Other
Adastra is a global leader in AI and data-driven transformation, helping organizations lead with artificial intelligence - responsibly, strategically, and at scale. With over 25 years of…
Added 6 mins ago
AC
Principal Presales Solutions Architect
Adastra Corporation
Markham, ON
- Full-time
Adastra Canada is looking for a well-rounded senior architect to lead the technical side of our pursuits turning an ambiguous client problem into an architecture, a delivery approach, and a…
Added 20 mins ago
Practice Manager
VetStrategy / Daubigny
Embrun, ON
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 20 mins ago
R
Implementation Lead
Reactiv
Toronto, ON
- Full-time
We are hiring an Implementation Lead to join our team and own how merchants go live on Reactiv. You will run the full implementation journey, from discovery at kickoff through launch,…
Added 20 mins ago
OS
Director of Business Development and Membership Services
Ontario Soil and Crop Improvement Association
Guelph, ON
- Full-time
Lead and personally contribute to the writing, coordination, editing and submission of high-quality proposals, expressions of interest, funding applications, requests for proposals and…
Added 20 mins ago
S
North America Sector Leader – Management & Technology Consulting
Stantec
Edmonton, AB
- Full-time
Demonstrated ability to champion innovation and lead implementation of emerging technologies and consulting approaches.
Added 20 mins ago
SR
Senior Environmental Professional
Spectrum Resource Group
Toronto, ON
- Full-time
…approvals, construction oversight, environmental monitoring, and ESC implementation…
Added 20 mins ago
A
Solutions Architect
Altis
Toronto, ON · Greater Toronto Area, Canada
- $88 to $100 CAD / hour
- Contract
…modernization strategies? We're looking for a seasoned professional to lead a high-impact technology transformation within a large higher education…
Added 20 mins ago
T&
Finance Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Lead in overseeing all accounting and financial reporting functions
Added 20 mins ago
C/
Senior Project Manager
CIRO / OCRI
Toronto, ON
- Contract
We are seeking a highly experienced Senior Project Manager to lead the delivery of AI, automation, and enterprise technology initiatives within a dynamic and evolving technology…
Added 20 mins ago
V
Senior Accounts Payable Specialist - 10 Month Contract
Vaco
Toronto, ON
- $75,000 to $95,000 CAD / year
- Contract
Lead and support process improvement, system implementation, testing, automation, and AP transformation initiatives, identifying opportunities to improve efficiency, controls, and service…
Added 36 mins ago
Senior Developer
George Brown Polytechnic
Toronto, ON
support of enterprise applications. The incumbent leads the implementation of
Added 36 mins ago
O
Analyste / Administrateur Salesforce
Onepoint
Montreal, QC
- Full-time
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental,…
Added 36 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
Added 36 mins ago
BM
Clinical Nurse Lead
Bayshore Medical Personnel
Surrey, BC
- Full-time
The Clinical Nurse Lead provides onsite clinical leadership and operational support within the BC Immigration Holding Centre. This role ensures high-quality, client-centered care through…
Added 36 mins ago
T
IT Audit Manager II (ATH 1162)
TD
Toronto, ON
- Full-time
Plan and lead audit activities that require alignment across multiple areas and execute follow-ups of findings arising from internal audits and regulatory reviews as per the standards
Added 36 mins ago
NC
Manager, Air Traffic Management (ATM) and Safety Performance Analytics
NAV CANADA
Ottawa, ON
- Full-time
Lead the development, implementation, reporting, assurance, and communication of customer value proposition, organizational performance, safety intelligence, and aircraft emissions…
Added 50 mins ago
E
Maintenance Technician
Element5
St. Thomas, ON
- Full-time
Contribute to the development and implementation of preventative maintenance procedures to enhance equipment longevity and performance.
Added 50 mins ago
A
Senior Business Analyst
Allshores
Halifax, NS
- Full-time
…organizational growth. You'll collaborate with diverse stakeholders, lead requirements discovery and analysis, and contribute to the successful delivery of cross-functional projects from…
Added 50 mins ago
S
Digital Product Manager
Swoon
Toronto, ON
- $75 to $85 CAD / hour
- Contract
In this hands-on role, you will independently lead complex initiatives from discovery through implementation, testing, and rollout. You will work across Product, Technology, Design,…
Added 50 mins ago
H
Oracle ERP Director with CPA
Hays
Toronto, ON
- Contract
Lead and manage large-scale ERP implementation and transformation programs.
Added 50 mins ago
H
Human Resources Generalist
Haivision
Montreal, QC
- Temporary
Lead post-interview debriefs with interview teams.

KPMG Canada

Senior Coordinator, HR Delivery Centre - Offshore

Lethbridge, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 3-5 years work experience in human resources or operations.
Posting language: English
Posted: Oct 17, 2026

Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The HR Delivery Centre leverages onshore and offshore resources, outsourcing and HR Automation (RPA, AI and ServiceNow) (e.g. employee self-service) to deliver operational excellence in meeting SLAs including timeliness and accuracy, compliance and internal customer satisfaction.

The Senior Coordinator will share in the responsibility in the effective and efficient delivery of support to the Firm employees and Partners, retired employees and partners, HRLTs (including HRC/FHRLs), Centre of Excellence HR teams, hiring managers on general HR matters.

This position reports to the Manager, HR Service Delivery.

What You Will Do

40% - Operations management/ managing enquiries and correspondence

Act as the first point of escalation for the Offshore HRDC team in providing guidance to delivery efficient and accurate support surrounding National HR policy and program process or procedure questions.
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Lead daily team calls, summarizing takeaways and sharing’s back to the team via appropriate channels.
Support the prioritization and allocation of work for the team.
Case management support when volumes are high and/or on complex cases.

20% - Insights and reporting

Collect and analyze data measuring Service Level Agreements (SLAs) and KPIs of the work performed by the HRDC onshore team and identify areas for improvement, escalating breaches to the Manager, HR Service Delivery.
Present regular reports on service delivery performed to management.

15% - Quality control reviews

Conduct regular quality control reviews of HRDC processes
Supervise, coordinate and oversee the work and quality performed by the HRDC onshore team, working with established operational systems (i.e. Standard Operating Procedures (SOPs), and in line with set Key Performance Indicators (KPIs).

10% - Continuous improvement

Analyze HRDC processes to identify inefficiencies and recommend solutions for improvement.
Identify opportunities for automaton and/or offshoring and support the implementation of process improvements to enhance efficiency and contribute to service delivery optimization goals
Support change initiatives related to service delivery optimization, ensuring smooth transitions and minimal disruption and communicate changes effectively to the HRDC team and stakeholders, addressing any concerns or resistance.

10% - Document management

Support the creation and maintenance of HRDC onshore Standard Operating Procedures (SOPs) and knowledge articles, compliant with Firm policies and procedures
Create and maintain process maps to visualize workflows and enhance understanding of HRDC operations.
Cascade updated SOPs, knowledge articles and process updates to the team via appropriate channels.
Leverage established communication protocols to facilitate smooth information flow within the team and with stakeholders.

10% - Organizational capability building

Provide coaching to the HRDC onshore team members to develop their skills and ensure the team is trained on standardized processes and tools.

5% - Other projects/duties as assigned.

What You Bring To The Role

Bachelors or post-graduate degree in HR, operations or related field.
CHRP or CHRLP designation preferred.
3-5 years work experience in human resources or operations.
Specialized knowledge of HR policies and programs.
Excellent English (oral and written) communication skills, French communication skills an asset.
Service delivery focus - experience in roles that emphasize service delivery or a shared services model.
Supervisory / team lead experience preferable.
Contributes to process and operational improvements and manage related change management activities.
Knowledge and experience related to the development, compilation, analysis and presentation of data, reports, and documentation of workflow processes.
Perform well under pressure and demonstrate adaptability in managing unexpected situations.
Demonstrate strong leadership and relationship building skills and the ability to work well both independently and in a team environment.
Strong interpersonal, organizational, analytical, decision making, problem solving, verbal and written communication skills.
Proficiency with MS Office and case management technology.
Knowledge and experience with automated technologies in HR processes (i.e. Blue Prism, ServiceNow, AI) an asset.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG NB Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. For internal Applicants - For more information about the expected base salary range for this position, see the FY27 Total Cash Ranges on HR on Demand.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

Apply About employer

More about this job

Responsibilities

Lead and support offshore HR service delivery, including escalations, enquiry management, work prioritization, case support, and oversight of service quality. Analyze service performance, report on SLAs and KPIs, improve processes, maintain operational documentation, and coach team members.

Requirements

A bachelor’s or postgraduate degree in HR, operations, or a related field is required, with a CHRP or CHRLP designation preferred; candidates should have 3–5 years of HR or operations experience. The role calls for HR policy knowledge, service-delivery and team-lead experience, strong analytical and communication skills, and proficiency with Microsoft Office and case-management technology; experience with HR automation tools is an asset.

Skills

Human Resources Policy Knowledge
HR Service Delivery
Team Leadership
Case Management
SLA and KPI Reporting
Data Analysis
Quality Control
Process Improvement
Change Management
Standard Operating Procedures
Process Mapping
Coaching
Communication
Problem Solving
Microsoft Office
ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Service Delivery
Shared Services
HR Delivery Centre
Service Level Agreements
Key Performance Indicators
Case Management
Quality Control
Process Improvement
Change Management
Standard Operating Procedures
Knowledge Articles
Process Mapping
Data Analysis
Reporting
Workflows
HR Automation
Robotic Process Automation
Artificial Intelligence
ServiceNow
Blue Prism
Microsoft Office
CHRP
CHRLP
Employee Self-Service

Report this job