Jobs in Canada

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Added 9 mins ago
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Test manager
Ericsson
Ottawa, ON
- Full-time
As a Test Manager in PEU-RP you will as a technical leader develop and use agentic AI as tool to drive and define test analysis of new 5G and 6G RAN features, to secure the most efficient…
Added 9 mins ago
AD
Global Logistics and Compliance Manager
Active Dynamics Group
Toronto, ON · Scarborough, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
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Assistant manager - retail
Tempo
Fort St. John, BC
- Full-time
Added 9 mins ago
RC
Service Writer-Prairie AG Vegreville
Reesink Canada
Vegreville, AB
- Full-time
The Service Writer is the main point of contact for working with the Service Manager and shop on all work orders and administrative duties that support the Service Department. This position…
Added 9 mins ago
TC
Restaurant Management | Bar Manager | Service Manager
The Canadian Brewhouse
Fort St. John, BC
- Full-time
Working closely with your General Manager to ensure all ordering and tasks are completed to successfully run the store
Added 9 mins ago
TC
Culinary Management | Kitchen Manager
The Canadian Brewhouse
Fort St. John, BC
- Full-time
Kitchen Manager - $55,000 -$62,000 + Variable Pay
Added 9 mins ago
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REPOST-FAC – 26-27-066 - Floater Caretaker 2 (FLOAT)
St Albert Public School Division
St. Albert, AB
- Full-time
Hours will be : Hours for this position will be decided upon by the Assistant Manager of Facilities Services.
Added 9 mins ago
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Registered Nurse (N2) - Acute Cardiac Care Unit (ACCU) - Repost
Shared Health-Soins Communs
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- Full-time
Current CRNM registration required · Annual BLS Level C Registration/Re-Registration is required
Added 9 mins ago
TC
Restaurant Management | General Manager | Assistant General Manager
The Canadian Brewhouse
Oakville, ON
- Full-time
Assistant General Manager Role Responsibilities:
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MC
Building Assistant Superintendent
Medallion Corporation
Toronto, ON
- Full-time
The Assistant Superintendent is responsible for the daily maintenance, cleanliness, and smooth operation of the building while supporting the Property Manager and Superintendent.
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Release Manager – Software Development & AI-Enabled Engineering
BrickRed Systems
Canada
- Contract
We are looking for an experienced Release Manager with strong exposure to software development environments and end-to-end release management. The ideal candidate will own the release…
Added 9 mins ago
RC
Service Writer- Prairie AG Vegreville
Reesink Canada
Vegreville, AB
- Full-time
The Service Writer is the main point of contact for working with the Service Manager and shop on all work orders and administrative duties that support the Service Department. This position…
Added 9 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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Territory Manager - Canada Market (Contract Position)
Hearts On Fire
Canada
- Contract
As a brand ambassador, the Territory Manager will elevate brand presence, cultivate lasting retail partnerships, and drive sustainable business growth through new business development,…
Added 9 mins ago
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Merchandiser (Grande Prairie, AB)
Match Retail
Grande Prairie, AB
- Contract
Must have access to a smartphone with data to upload pictures and fill out reports
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Ultrasound Technologist (PRN)
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Pavilion 1, BC
- Part-time
Immediately reports equipment malfunction, concerns, and anomalies to the department manager/director and Biomed Department. Understands log-off, shut down, re-boot, hard shut down and,…
Added 9 mins ago
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Manager, Family Philanthropy
Sobeys
Stellarton, NS
- Full-time
The Manager, Family Philanthropy provides strategic and operational leadership across the Sobey family’s philanthropic foundations, awards programs, stakeholder partnerships and related…
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Sr Product Manager - Virality, Referrals & KOL
Kraken
Canada
- Full-time
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ASSISTANT MANAGER-EN
La Vie En Rose
Penticton, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
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Assistant Store Manager Full Time Day
No Frills
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
Added 9 mins ago
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Community Manager
Zen Residential Ltd.
Calgary, AB
- Full-time
As a Community Manager at Zen Residential, you will play a vital role in overseeing the day-to-day operations of our properties, ensuring tenant satisfaction, and maintaining the financial…
Added 9 mins ago
TS
Marketing Manager
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
We’re conducting a search for a Marketing Manager to lead marketing for a residential rental portfolio. You’ll work with leasing and property operations teams to attract prospective…
Added 9 mins ago
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Part-Time Sales Associate
Match Retail
Calgary, AB
- Part-time
Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 9 mins ago
UO
Manager, Research and Analytic Services
University of Calgary
Calgary, AB
- Full-time
The Cumming School of Medicine invites applications for a Manager, Research and Analytic Services. This Full-time Fixed Term position is for approximately 15 months (based on length of…
Added 9 mins ago
MR
Merchandiser
Match Retail
Terrace, BC
- Contract
Must have access to a smartphone with data to upload pictures and fill out reports

KPMG Canada

Senior Coordinator, HR Delivery Centre - Offshore

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 3-5 years work experience in human resources or operations.
Posting language: English
Posted: Oct 17, 2026

Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The HR Delivery Centre leverages onshore and offshore resources, outsourcing and HR Automation (RPA, AI and ServiceNow) (e.g. employee self-service) to deliver operational excellence in meeting SLAs including timeliness and accuracy, compliance and internal customer satisfaction.

The Senior Coordinator will share in the responsibility in the effective and efficient delivery of support to the Firm employees and Partners, retired employees and partners, HRLTs (including HRC/FHRLs), Centre of Excellence HR teams, hiring managers on general HR matters.

This position reports to the Manager, HR Service Delivery.

What You Will Do

40% - Operations management/ managing enquiries and correspondence

Act as the first point of escalation for the Offshore HRDC team in providing guidance to delivery efficient and accurate support surrounding National HR policy and program process or procedure questions.
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Lead daily team calls, summarizing takeaways and sharing’s back to the team via appropriate channels.
Support the prioritization and allocation of work for the team.
Case management support when volumes are high and/or on complex cases.

20% - Insights and reporting

Collect and analyze data measuring Service Level Agreements (SLAs) and KPIs of the work performed by the HRDC onshore team and identify areas for improvement, escalating breaches to the Manager, HR Service Delivery.
Present regular reports on service delivery performed to management.

15% - Quality control reviews

Conduct regular quality control reviews of HRDC processes
Supervise, coordinate and oversee the work and quality performed by the HRDC onshore team, working with established operational systems (i.e. Standard Operating Procedures (SOPs), and in line with set Key Performance Indicators (KPIs).

10% - Continuous improvement

Analyze HRDC processes to identify inefficiencies and recommend solutions for improvement.
Identify opportunities for automaton and/or offshoring and support the implementation of process improvements to enhance efficiency and contribute to service delivery optimization goals
Support change initiatives related to service delivery optimization, ensuring smooth transitions and minimal disruption and communicate changes effectively to the HRDC team and stakeholders, addressing any concerns or resistance.

10% - Document management

Support the creation and maintenance of HRDC onshore Standard Operating Procedures (SOPs) and knowledge articles, compliant with Firm policies and procedures
Create and maintain process maps to visualize workflows and enhance understanding of HRDC operations.
Cascade updated SOPs, knowledge articles and process updates to the team via appropriate channels.
Leverage established communication protocols to facilitate smooth information flow within the team and with stakeholders.

10% - Organizational capability building

Provide coaching to the HRDC onshore team members to develop their skills and ensure the team is trained on standardized processes and tools.

5% - Other projects/duties as assigned.

What You Bring To The Role

Bachelors or post-graduate degree in HR, operations or related field.
CHRP or CHRLP designation preferred.
3-5 years work experience in human resources or operations.
Specialized knowledge of HR policies and programs.
Excellent English (oral and written) communication skills, French communication skills an asset.
Service delivery focus - experience in roles that emphasize service delivery or a shared services model.
Supervisory / team lead experience preferable.
Contributes to process and operational improvements and manage related change management activities.
Knowledge and experience related to the development, compilation, analysis and presentation of data, reports, and documentation of workflow processes.
Perform well under pressure and demonstrate adaptability in managing unexpected situations.
Demonstrate strong leadership and relationship building skills and the ability to work well both independently and in a team environment.
Strong interpersonal, organizational, analytical, decision making, problem solving, verbal and written communication skills.
Proficiency with MS Office and case management technology.
Knowledge and experience with automated technologies in HR processes (i.e. Blue Prism, ServiceNow, AI) an asset.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG NB Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. For internal Applicants - For more information about the expected base salary range for this position, see the FY27 Total Cash Ranges on HR on Demand.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

Apply on LinkedIn About employer

More about this job

Responsibilities

Oversee escalations, inquiries, work allocation, and case management for the offshore HR Delivery Centre team, while monitoring service levels and reporting on performance. Review service quality, improve and document processes, support automation and change initiatives, and coach team members.

Requirements

A bachelor’s or postgraduate degree in HR, operations, or a related field is required, with a CHRP or CHRLP designation preferred. Candidates should have 3–5 years of HR or operations experience, knowledge of HR policies and service delivery, and strong leadership, analytical, communication, and process-improvement skills.

Skills

HR Service Delivery
HR Policy Knowledge
Case Management
Team Leadership
Service Level Agreement Monitoring
KPI Reporting
Quality Control
Process Improvement
Change Management
Standard Operating Procedures
Knowledge Article Management
Workflow Mapping
Data Analysis
Coaching
Microsoft Office
ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Delivery Centre
HR Service Delivery
Shared Services
Service Level Agreements
Key Performance Indicators
Case Management
HR Policies
Standard Operating Procedures
Quality Control
Process Improvement
Change Management
Automation
Robotic Process Automation
Artificial Intelligence
ServiceNow
Blue Prism
Data Analysis
Reporting
Workflow Processes
Process Mapping
Knowledge Articles
Coaching
CHRP
CHRLP
Microsoft Office

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Work requirements

Jobs in Canada