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Added 4 mins ago
TS
Equipment & Fleet Manager - West Kootenays, BC
The Sutherland Group of Companies
Remote, Canada
- Full-time
- Remote
As Equipment & Fleet Manager, you will lead the maintenance strategy, fleet reliability, and equipment performance of our growing operation. Working closely with Operations, Equipment…
Added 4 mins ago
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Scientifique / Ingénieur intermédiaire en environnement
Arcadis
Longueuil, QC
- Full-time
Added 4 mins ago
Bilingual (Fr/En) Associate Manager, Quebec Compliance
The Canada Life Assurance Company
Montreal, QC
Lead and support the implementation, maintenance, and continuous enhancement of Quebec compliance and regulatory risk management programs, ensuring alignment with applicable legislation,…
Added 4 mins ago
Vice President, Corporate Affairs
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
As Vice President, Corporate Affairs, you lead the strategy that protects and strengthens Nestlé Canada's corporate reputation and builds trust with employees, consumers, government,…
Added 4 mins ago
Training & Sustainment Advisor - Scheduling Standards & Quality
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Halifax, NS
…Advisor is responsible for providing input and feedback to the Lead and Manager, implementing and evaluating training for the Provincial Scheduling Services. This includes standardized…
Added 8 mins ago
UC
Assistant/Associate/Full Professor
UNESCO Chair on Environmental Law and Sustainable Development at HBKU
Welland, ON · Niagara College, ON
- Full-time
The College of Health and Life Sciences (CHLS) within HBKU aims to deliver innovative programs that meet educational needs in the fields of health and life sciences for Qatar and the region.
Added 8 mins ago
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Production - Engineering Data Steward
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- Full-time
…convenient options to book counselling, consultations, and guided programs all in one…
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Manufacturing Engineering Specialist
Price Industries
Winnipeg, MB
- Full-time
…convenient options to book counselling, consultations, and guided programs all in one…
Added 8 mins ago
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Software Quality Assurance Specialist
Workers Compensation Board of Manitoba
Winnipeg, MB
- Full-time
WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being,…
Added 8 mins ago
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Gestionnaire Contrôle Qualité et Développement de la main-d'œuvre / Quality Control & Workforce Development Manager
Balcan Innovations Inc.
Laval, QC
- Full-time
As a key member of the plant leadership team, you'll lead quality initiatives that drive customer satisfaction and operational performance while creating training and development programs…
Added 8 mins ago
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QA Associate - On the Floor & Product Release - Day Shift, 12 month contract
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- Full-time
Lead and work collaboratively with site operations in the resolution of quality incidents and deviations by completing the DIF and determining product impact, root cause and applicable…
Added 8 mins ago
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Quality Assurance Manager (FT / Onsite)
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Toronto, ON
- Full-time
Lead the accreditation process. Facilitate the inclusion of accreditation standards requirements into daily operations
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Gestionnaire marketing produit / Product Marketing Manager
Genetec
Montreal, QC
- Full-time
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Leadership and Legacy Giving Officer
The Salvation Army in Canada
Toronto, ON
- Full-time
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Buyer Planner TCA
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Milton, ON
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Principal Enterprise Architect (Director)
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- Full-time
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Toronto, ON
- Full-time
As Email Program Manager, you will lead and evolve CPA Ontario's email and SMS/MMS programs, driving strategy, innovation and audience engagement across these channels. You will advance our…
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Store Manager, Cornerstone
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Fort Saskatchewan, AB
- Full-time
Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.
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Design Engineering Manager (Mining and Minerals)
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Vancouver, BC
- Full-time
Lead and monitor the performance and progress of multi‑discipline design and drafting teams, providing feedback, support, mentoring, and development opportunities.
Added 15 mins ago
Cost Controller
Aecon
Bowmanville, ON
…transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a…
Added 15 mins ago
VC
Mental Health Rehabilitation Worker (Social Services)
Vancouver Coastal Health
Vancouver, BC
- $31.64 CAD / hour
- Part-time
…taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 15 mins ago
Advanced Metering Architect
Capgemini
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We are seeking an experienced Enterprise Architect specializing in Advanced Metering Infrastructure (AMI) to lead our utilities transformation journey. This individual will drive the…
Added 15 mins ago
SD
Front Store Manager, Salaried Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Demonstrated ability to drive the business, lead by example and support corporate programs
Added 15 mins ago
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Pharmacist - CPS
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Richmond Hill, ON
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 15 mins ago
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Pharmacy Manager
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- Full-time
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KPMG Canada

Senior Coordinator, HR Delivery Centre - Offshore

Fredericton, NB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 3-5 years work experience in human resources or operations.
Posting language: English
Posted: Oct 17, 2026

Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The HR Delivery Centre leverages onshore and offshore resources, outsourcing and HR Automation (RPA, AI and ServiceNow) (e.g. employee self-service) to deliver operational excellence in meeting SLAs including timeliness and accuracy, compliance and internal customer satisfaction.

The Senior Coordinator will share in the responsibility in the effective and efficient delivery of support to the Firm employees and Partners, retired employees and partners, HRLTs (including HRC/FHRLs), Centre of Excellence HR teams, hiring managers on general HR matters.

This position reports to the Manager, HR Service Delivery.

What You Will Do

40% - Operations management/ managing enquiries and correspondence

Act as the first point of escalation for the Offshore HRDC team in providing guidance to delivery efficient and accurate support surrounding National HR policy and program process or procedure questions.
Address routine questions directly, while escalating only complex or contentious matters to the Manager or Senior Manager, HR Delivery Centre, as necessary.
Lead daily team calls, summarizing takeaways and sharing’s back to the team via appropriate channels.
Support the prioritization and allocation of work for the team.
Case management support when volumes are high and/or on complex cases.

20% - Insights and reporting

Collect and analyze data measuring Service Level Agreements (SLAs) and KPIs of the work performed by the HRDC onshore team and identify areas for improvement, escalating breaches to the Manager, HR Service Delivery.
Present regular reports on service delivery performed to management.

15% - Quality control reviews

Conduct regular quality control reviews of HRDC processes
Supervise, coordinate and oversee the work and quality performed by the HRDC onshore team, working with established operational systems (i.e. Standard Operating Procedures (SOPs), and in line with set Key Performance Indicators (KPIs).

10% - Continuous improvement

Analyze HRDC processes to identify inefficiencies and recommend solutions for improvement.
Identify opportunities for automaton and/or offshoring and support the implementation of process improvements to enhance efficiency and contribute to service delivery optimization goals
Support change initiatives related to service delivery optimization, ensuring smooth transitions and minimal disruption and communicate changes effectively to the HRDC team and stakeholders, addressing any concerns or resistance.

10% - Document management

Support the creation and maintenance of HRDC onshore Standard Operating Procedures (SOPs) and knowledge articles, compliant with Firm policies and procedures
Create and maintain process maps to visualize workflows and enhance understanding of HRDC operations.
Cascade updated SOPs, knowledge articles and process updates to the team via appropriate channels.
Leverage established communication protocols to facilitate smooth information flow within the team and with stakeholders.

10% - Organizational capability building

Provide coaching to the HRDC onshore team members to develop their skills and ensure the team is trained on standardized processes and tools.

5% - Other projects/duties as assigned.

What You Bring To The Role

Bachelors or post-graduate degree in HR, operations or related field.
CHRP or CHRLP designation preferred.
3-5 years work experience in human resources or operations.
Specialized knowledge of HR policies and programs.
Excellent English (oral and written) communication skills, French communication skills an asset.
Service delivery focus - experience in roles that emphasize service delivery or a shared services model.
Supervisory / team lead experience preferable.
Contributes to process and operational improvements and manage related change management activities.
Knowledge and experience related to the development, compilation, analysis and presentation of data, reports, and documentation of workflow processes.
Perform well under pressure and demonstrate adaptability in managing unexpected situations.
Demonstrate strong leadership and relationship building skills and the ability to work well both independently and in a team environment.
Strong interpersonal, organizational, analytical, decision making, problem solving, verbal and written communication skills.
Proficiency with MS Office and case management technology.
Knowledge and experience with automated technologies in HR processes (i.e. Blue Prism, ServiceNow, AI) an asset.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG NB Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. For internal Applicants - For more information about the expected base salary range for this position, see the FY27 Total Cash Ranges on HR on Demand.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

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More about this job

Responsibilities

Oversee daily HR service delivery operations, guide the offshore team, support escalated cases, and monitor service levels, reporting, and quality. Improve processes through automation and offshoring opportunities, maintain procedures and workflow documentation, and coach team members.

Requirements

A bachelor’s or postgraduate degree in HR, operations, or a related field is requested, with a CHRP or CHRLP designation preferred. Candidates should have 3–5 years of HR or operations experience, knowledge of HR policies and service delivery, and strong leadership, analytical, communication, and process-improvement skills.

Skills

Human Resources Policy Knowledge
HR Service Delivery
Shared Services
Team Leadership
Coaching
Case Management
Service Level Agreement Monitoring
KPI Reporting
Data Analysis
Quality Control
Process Improvement
Change Management
Standard Operating Procedures
Workflow Documentation
Communication
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Delivery Centre
HR Service Delivery
Shared Services
HR Policies
Service Level Agreements
Key Performance Indicators
Case Management
Quality Control
Data Analysis
Reporting
Process Improvement
Change Management
Automation
Offshoring
Robotic Process Automation
Artificial Intelligence
ServiceNow
Blue Prism
Standard Operating Procedures
Knowledge Articles
Process Mapping
Microsoft Office
CHRP
CHRLP

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