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Added 9 mins ago
Senior Millwright
Wolf Steel Ltd
Barrie, ON
Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 9 mins ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and digital solution…
Added 9 mins ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and digital solution…
Added 9 mins ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and digital solution…
Added 9 mins ago
Architecte de solutions infra/stockage IBM
CGI
Montreal, QC
Full-time
Lead technology workshops involving stakeholders and specialists across various technology domains.
Added 9 mins ago
Business Development Manager
Jobumi
Montreal, QC
Full-time
Relationship-building and account management abilities, with a focus on long-term client partnerships and customer success.
Added 10 mins ago
Senior Business Analyst, AEM & Digital Experience
Manulife
Toronto, ON · Waterloo, ON
Full-time
As a Senior Business Analyst, you will leverage deep AEM expertise to lead requirements analysis, solution design, stakeholder alignment, and initial troubleshooting of web and publishing…
Added 40 mins ago
Inbound Sales Representative
Make Space
Vaughan, ON
Full-time
Deliver a professional customer experience across phone, email, and live chat.
Added 55 mins ago
Regional Sales Manager
Keurig Dr Pepper
Mississauga, ON
$95,300 to $143,000 CAD / year
Full-time
Foster a high-performance culture focused on results, collaboration, and customer success.
Added 55 mins ago
Mechanical Engineer Level II
Worley
Markham, ON
Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 55 mins ago
Assistant Store Manager- Mac Cosmetics - Fulltime-Richmond,CA
Estée Lauder Companies
Richmond, BC
Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 55 mins ago
MAC Park Royal- West Vancouver BC: Full Time Assistant Manager Assistant Store Manager
Estée Lauder Companies
BC · West Vancouver, BC,CA
Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 55 mins ago
Senior Java Developer, Foreign Exchange (FX) Options
HSBC
Toronto, ON
Full-time
…standards while collaborating with a China-based technical lead and engineering team. Over time the scope expands across the broader FX Options Primary Trading stack including the Trade…
Added 55 mins ago
assistant store manager, West - North Vancouver, B.C
Starbucks Coffee Company
BC · North Vancouver, BC · West Vancouver, BC,CA
$56,000 to $66,500 CAD / year
Full-time
This role is a hands-on experience that develops your supervisory experience, coaching skills, coffee/ tea passion and business acumen, all to build your understanding of store management.…
Added 1 hour ago
Field Sales Representative - Part-time
Techtronic Industries Canada Inc.
Toronto, ON · North York, ON
Part-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our…
Added 1 hour ago
Process & Project Engineer - Warehouse & Distribution (BDL)
Brewers Retail Inc
Port Coquitlam, BC
…Process & Project Engineer - Warehouse & Distribution will lead the technical and engineering aspects of capital or process improvement projects within The Beer Store and Brewers…
Added 1 hour ago
Guest Experience Lead | Tanger Outlets Ottawa
lululemon
Ottawa, ON
Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 1 hour ago
Senior Solutions Architect (Pre-Sales)
Jobgether
Canada
$130,000 to $180,000 CAD / year
Full-time
You will contribute to customer success while mentoring peers and continuously developing your expertise across evolving technologies and solution patterns.
Added 1 hour ago
Foreman
Groundworks
AB · Sherwood Park, AB · Edmonton
Full-time
The Foreman provides leadership to their crew and is an integral part of our success. The Foreman coordinates tasks and assignments based on work priority, schedules, objectives, and…
Added 1 hour ago
7805 - Assistant Store Manager FT
Lids
Mississauga, ON
$19 to $19.5 USD / hour
Full-time
Lead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Added 1 hour ago
Product Manager, Salesforce Platform
Salesforce
Toronto, ON
Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 1 hour ago
Senior Manager, Portfolio & Product Optimization, Global Transaction Banking (12-Month Contract)
Scotiabank
Toronto, ON
Lead high‑impact, enterprise‑wide strategic initiatives, owning end‑to‑end delivery, execution, and stakeholder management.
Added 1 hour ago
Principal Process Engineer
Worley
Edmonton, AB · Calgary, AB
Full-time
Lead process engineering activities on SAGD projects and ensure delivery of quality engineering services that meet Worley, customer, and regulatory requirements, on time and within budget.
Added 1 hour ago
Mobile Development Lead
Accenture
Toronto, ON
Full-time
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design;…
Added 1 hour ago
Web Engineering Manager & Digital Products Architect
Accenture
Toronto, ON
Full-time
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design;…

KPMG

IT End User Support Manager

ON, Canada
UNAVAILABLE, Toronto, ON, M5H 2S5, Canada

Job type: Full-time
Apply by: Sep 28, 2027
Experience: Minimum of 10 years IT Support experience, minimum of 3 years in a management capacity.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

We have an exciting opportunity for an IT End User Support (EUS) Manager to join KPMG’s ITS team in Toronto. The role is primarily onsite and is located at our Vaughan (Toronto North) location at100 New Park Place, Vaughan, Ontario L4K 0J3. Reporting to the GTA End User Support lead, the candidate will manage a team of onsite and remote Support Analysts spanning Ontario and Atlantic Canada while being responsible for the delivery of Tier 1 & 2 IT support services to 4000+ local GTA users and 10,000+ national users.

What you will do

Oversee and coordinate the daily operations of the Tier 1 Toronto North and Ottawa office End User Support teams as well as support staff for 16 Ontario & Atlantic offices, ensuring timely and effective resolution of technical issues.
Provide “Enhanced IT Support” to national firm leadership and IT leadership which is primarily based in Toronto.
Manage the IT desktop asset life cycle and accounting for all assets, including dispatch and disposal.
Act as escalation point for complex and high-priority incidents, providing guidance and support to Support Analysts.
Provide IT End User Support business plan input and deliver firm directed Performance Management to Support Analysts.
Collaborate with other ITS managers and cross-functional teams to support firm-wide IT initiatives and projects.
Promote and maximize use of KPMG’s internal IT Support AI Chatbot.
Maintain and update documentation related to IT support procedures, asset management, and user onboarding/offboarding processes.
Provide backup to manager of our National KPMG office in downtown Toronto.

What you bring to the role

Minimum of 10 years IT Support experience, minimum of 3 years in a management capacity.
Degree in business management or technology and equivalent certification.
Excellent interpersonal skills and communication skills - written and oral.
Experience managing remote resources an asset
Ability to work independently
Experience with ServiceNow and implementing ITIL or similar service management frameworks is considered an asset.
Knowledge of M365 (Teams, One Drive) and Windows 11.
Ability to lead and motivate a team of IT professionals.
Experience working with AI productivity and support tools (MS CoPilot, AI Chatbots) considered an asset.
Project Management (PMI) is considered an asset.
Experience with AI productivity applications is considered an asset (Microsoft CoPilot)
Strong troubleshooting/problem solving skills and analytical ability.
Strong work ethic and ability to thrive in challenging environment.
Flexibility to work after hours when and where required.
Willingness to occasionally travel to other KPMG offices or client sites as business needs arise.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $87,500 to $130,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

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More about this job

Responsibilities

The IT End User Support Manager oversees daily operations for Tier 1 and 2 support teams across Ontario and Atlantic Canada. They are responsible for managing desktop asset lifecycles, providing enhanced support to firm leadership, and driving IT initiatives.

Requirements

Candidates must have at least 10 years of IT support experience, including a minimum of 3 years in a management capacity. A degree in business management or technology, along with strong troubleshooting and leadership skills, is required.

Skills

IT support management
ServiceNow
ITIL
M365
Windows 11
Asset management
Team leadership
Project management
Troubleshooting
Analytical ability
Communication skills
AI productivity tools
Microsoft CoPilot
Performance management
Technical support

Benefits

Comprehensive and competitive total rewards program
Bonus awards

Visa sponsorship

Not detected in the job text

Keywords

IT End User Support
Management
ServiceNow
ITIL
M365
Windows 11
Asset Management
Project Management
PMI
AI Chatbot
Microsoft CoPilot
Tier 1 Support
Tier 2 Support
Performance Management
Technical Support
Information Technology
Desktop Support
Infrastructure

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