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Added 1 hour ago
Manager, Technical Services
Guelph General Hospital
Guelph, ON
Full-time
The Manager, Technical Services, is responsible for the leadership, delivery, maintenance, and continuous improvement of the hospital's technology infrastructure and technical support…
Added 1 hour ago
HRIS Analyst (HCM, Recruitment & Learning)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HR Systems Analyst, Workday (HCM, Recruitment & Learning) will be responsible for configuring, enhancing and optimizing Workday Core HCM,…
Added 2 hours ago
Data & Business Intelligence Analyst
Colonnade Management Inc.
Ottawa, ON
$70,000 to $80,000 CAD / year
Full-time
Reporting to the IT Manager, the Interim Data & Business Intelligence Analyst will take ownership of an established Microsoft-based data, reporting, and analytics environment. This hands-on…
Added 2 hours ago
Technical Support Analyst
Bayshore
Markham, ON
-Technical knowledge and ability to support all end user hardware and software such as printing devices, mobile hardware (iPhones, Android etc.) and laptop/desktop hardware.
Added 2 hours ago
Gestionnaire de Produits Solutions Industrielles / Industrial Solutions Product Manager
Airbus
Montreal, QC
Full-time
Au moins dix (10) ans d'expérience en développement et support d'applications dans un environnement d'usine / de fabrication;
Added 4 hours ago
Senior Accounts Payable Specialist
OSL Retail Services Inc
Mississauga, ON
Other
We are currently seeking a Senior Accounts Payable Specialist. Reporting to the Manager, Accounts Payable, this role is responsible for the full cycle of accounts payable, including…
Added 6 hours ago
Gestionnaire de Produits Solutions Industrielles / Industrial Solutions Product Manager
Airbus
Montreal, QC · Mirabel, QC
Full-time
Gestionnaire de Produits Solutions Industrielles / Industrial Solutions Product Manager
Added 6 hours ago
Product Owner Service Centre & Telephony, Temporary
Aviso
Toronto, ON
Full-time
Manage the product backlog, plan iterations, and elaborate on user stories to provide the development team with clear and actionable tasks
Added 6 hours ago
Meditech Support Analyst
Royal Victoria Regional Health Centre
Barrie, ON
Full-time
As the Meditech Support Analyst, you will report to the Regional Manager of Clinical Informatics. You are an integral part of the Regional Digital Health (RDH) team. This challenging…
Added 8 hours ago
Data Designer II
TD
Toronto, ON
Full-time
Provide support throughout data lifecycle to resolve data issues and support user community by helping users interpret the data
Added 8 hours ago
Senior Construction Manager
HelloFresh
Toronto, ON
Establish agreed upon project expectations and adherence to the approved budget and work effectively with end user(s), such as Fulfillment Operations, Engineering, Logistics, etc. - and…
Added 8 hours ago
Quality Control Senior Specialist
OSL Retail Services Inc
Mississauga, ON
Other
Provide day-to-day service business system/application support on user demands and inquiries, responding with timely resolutions
Added 8 hours ago
Analyste d'affaires - Expert
Astek
Montreal, QC
Contract
XX, ton futur Manager, te proposera ensuite d’échanger autour de cette opportunité, de ton parcours et de tes attentes !
Added 8 hours ago
Information Technology Infrastructure Manager
Resonaite
Belleville, ON
Full-time
The successful candidate will oversee infrastructure, networking, servers, telecommunications, vendor relationships, cybersecurity, and end-user support while leading a small IT team.
Added 8 hours ago
Quality Control Senior Specialist
OSL Retail Services
Mississauga, ON
Full-time
Provide day-to-day service business system/application support on user demands and inquiries, responding with timely resolutions
Added 11 hours ago
Analyst, Business Systems - Cardiology
Fraser Health
Surrey, BC
Full-time
Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic…
Added 13 hours ago
Privacy Analyst
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Leading, coordinating and reviewing record of user activity (RUA) audits across electronic systems managed or maintained by Shared Health or the WRHA.
Added 13 hours ago
Messenger
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…the Centre. Maintains adequate sterile and clean supplies for user departments. Delivers clean linen to patient areas. Delivers meals to patient areas. Performs all duties in accordance…
Added 17 hours ago
Privacy Analyst
Winnipeg Regional Health Authority
Winnipeg, MB
Leading, coordinating and reviewing record of user activity (RUA) audits across electronic systems managed or maintained by Shared Health or the WRHA.
Added 17 hours ago
Messenger
Winnipeg Regional Health Authority
Winnipeg, MB
…the Centre. Maintains adequate sterile and clean supplies for user departments. Delivers clean linen to patient areas. Delivers meals to patient areas. Performs all duties in accordance…
Added 18 hours ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 18 hours ago
Industrial Construction Specialist
Stanley Black & Decker, Inc.
Moncton, NB · ON
Full-time
Visit a variety of end user job sites and tools cribs in assigned region
Added 19 hours ago
Senior Financial Analyst, Capital & IT, Finance Services
University of Calgary
Calgary, AB
Full-time
…an important role in the delivery of financial services to support the execution of the University's Capital and IT Programs. The Senior Financial Analyst, Capital & IT (Finance Services),…
Added 20 hours ago
Sales Representative
IKO North America
ON · Home Office - Ontario
Full-time
Proven ability of calling primarily on the end user and performing “pull through” sales techniques
Added 20 hours ago
Sr. Analyst, Capital Markets & Treasury
Brookfield
Toronto, ON
Full-time
Lead liquidity forecasting across the public and private platforms, providing clear variance analysis and commentary to support senior management decision-making;

KPMG

IT End User Support Manager

ON, Canada
UNAVAILABLE, Toronto, ON, M5H 2S5, Canada

Job type: Full-time
Apply by: Sep 28, 2027
Experience: Minimum of 10 years IT Support experience, minimum of 3 years in a management capacity.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

We have an exciting opportunity for an IT End User Support (EUS) Manager to join KPMG’s ITS team in Toronto. The role is primarily onsite and is located at our Vaughan (Toronto North) location at100 New Park Place, Vaughan, Ontario L4K 0J3. Reporting to the GTA End User Support lead, the candidate will manage a team of onsite and remote Support Analysts spanning Ontario and Atlantic Canada while being responsible for the delivery of Tier 1 & 2 IT support services to 4000+ local GTA users and 10,000+ national users.

What you will do

Oversee and coordinate the daily operations of the Tier 1 Toronto North and Ottawa office End User Support teams as well as support staff for 16 Ontario & Atlantic offices, ensuring timely and effective resolution of technical issues.
Provide “Enhanced IT Support” to national firm leadership and IT leadership which is primarily based in Toronto.
Manage the IT desktop asset life cycle and accounting for all assets, including dispatch and disposal.
Act as escalation point for complex and high-priority incidents, providing guidance and support to Support Analysts.
Provide IT End User Support business plan input and deliver firm directed Performance Management to Support Analysts.
Collaborate with other ITS managers and cross-functional teams to support firm-wide IT initiatives and projects.
Promote and maximize use of KPMG’s internal IT Support AI Chatbot.
Maintain and update documentation related to IT support procedures, asset management, and user onboarding/offboarding processes.
Provide backup to manager of our National KPMG office in downtown Toronto.

What you bring to the role

Minimum of 10 years IT Support experience, minimum of 3 years in a management capacity.
Degree in business management or technology and equivalent certification.
Excellent interpersonal skills and communication skills - written and oral.
Experience managing remote resources an asset
Ability to work independently
Experience with ServiceNow and implementing ITIL or similar service management frameworks is considered an asset.
Knowledge of M365 (Teams, One Drive) and Windows 11.
Ability to lead and motivate a team of IT professionals.
Experience working with AI productivity and support tools (MS CoPilot, AI Chatbots) considered an asset.
Project Management (PMI) is considered an asset.
Experience with AI productivity applications is considered an asset (Microsoft CoPilot)
Strong troubleshooting/problem solving skills and analytical ability.
Strong work ethic and ability to thrive in challenging environment.
Flexibility to work after hours when and where required.
Willingness to occasionally travel to other KPMG offices or client sites as business needs arise.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $87,500 to $130,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

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More about this job

Responsibilities

The IT End User Support Manager oversees daily operations for Tier 1 and 2 support teams across Ontario and Atlantic Canada. They are responsible for managing desktop asset lifecycles, providing enhanced support to firm leadership, and driving IT initiatives.

Requirements

Candidates must have at least 10 years of IT support experience, including a minimum of 3 years in a management capacity. A degree in business management or technology, along with strong troubleshooting and leadership skills, is required.

Skills

IT support management
ServiceNow
ITIL
M365
Windows 11
Asset management
Team leadership
Project management
Troubleshooting
Analytical ability
Communication skills
AI productivity tools
Microsoft CoPilot
Performance management
Technical support

Benefits

Comprehensive and competitive total rewards program
Bonus awards

Visa sponsorship

Not detected in the job text

Keywords

IT End User Support
Management
ServiceNow
ITIL
M365
Windows 11
Asset Management
Project Management
PMI
AI Chatbot
Microsoft CoPilot
Tier 1 Support
Tier 2 Support
Performance Management
Technical Support
Information Technology
Desktop Support
Infrastructure

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