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Added 11 mins ago
Management Trainee
Enterprise Holdings
Terrace, BC
Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 11 mins ago
Sr Product Manager
DIRTT
AB · Calgary, AB
Full-time
The Senior Product Manager is responsible for the strategy, execution, and performance of DIRTT’s product portfolio ensuring strong product direction, clear accountability, and alignment to…
Added 11 mins ago
Senior Program Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
Full-time
The Senior Program Manager brings structure to ambiguity, connects decisions to business outcomes, and maintains visibility across programs within their product line or line of business.…
Added 11 mins ago
Financial Reporting Analyst
Fairstone Bank
Montreal, QC
Full-time
Join Fairstone as a Financial Reporting Analyst, reporting to the Manager, Regulatory Reporting , and be part of our talented and growing team!
Added 11 mins ago
Team Lead, Mortgage Renewals
Fairstone Bank
Toronto, ON
Full-time
The Team Lead, Mortgage Renewals, assists the Manager, Mortgage Retention to provide daily leadership to a group of mortgage renewal specialists. This includes researching and analyzing…
Added 11 mins ago
Technical Manager - Renewable Interconnection & Electrical Design
Enbridge
Toronto, ON · Calgary, AB
Full-time
…lasting value in the communities we serve. As the Technical Manager, Renewable Interconnection & Electrical Design, you will provide technical leadership for utility-scale wind, solar, and…
Added 11 mins ago
Team Lead, Digital Channels
Enbridge
Toronto, ON · North York
Full-time
You can influence senior stakeholders and build effective relationships across business functions, vendors, cultures, jurisdictions, and time zones.
Added 11 mins ago
Senior Environment Advisor Air
Enbridge
Edmonton, AB · Calgary, AB
Full-time
We offer opportunities for growth, a competitive benefits and pension plan, and generous time off. Come work with our team to help us meet Enbridge's strategic priorities and environmental…
Added 11 mins ago
Financial Analyst
Mondelēz International
Toronto, ON · Plant - East York, Canada
Full-time
You will perform detailed finance work, transactions and data structuring under the guidance of the Finance Manager. You will collect data, be responsible for maintaining information…
Added 11 mins ago
Recoveries Officer
Royal Bank of Canada
Mississauga, ON
Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Added 11 mins ago
Manager IT Audit
Royal Bank of Canada
Toronto, ON
Full-time
Manager IT Internal Audit is a curious, dynamic, adaptable, solution-oriented team player and self-starter. You will be part of a global Internal Audit team with the mandate to assess and…
Added 11 mins ago
Manager, Financial Crimes Oversight Testing
Royal Bank of Canada
Toronto, ON
Full-time
Champion the identification of areas requiring enhancement and efficiency within the testing program
Added 11 mins ago
Administrative Assistant II - Medical, Arthritis Program Low Back
University Health Network
Toronto, ON
Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 11 mins ago
Clinical Electrophysiology Technologist, Cardiac Device/Pacemaker
University Health Network
Toronto, ON
Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 11 mins ago
Sleep & Pulmonary Function Technologist
University Health Network
Toronto, ON
Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 11 mins ago
Charge Technologist - Diagnostic Imaging, Nuclear Medicine & Radiation Safety Officer
Halton Healthcare
Oakville, ON
Full-time
…clinical and professional leadership for the Nuclear Medicine program. The role functions as an integral member of the multidisciplinary team and provides leadership in the delivery of…
Added 26 mins ago
Registered Practical Nurse - Operating Room - Temporary Full-Time (2026-175)
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Collingwood, ON
Full-time · Temporary
Employment Type: Temporary Full-Time (approximately 7 months)
Added 26 mins ago
Fuel Administrator | Maintenance & Procurement
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Winnipeg, MB
Full-time
$21 CAD/Hour | Full-Time | Onsite | Winnipeg, Manitoba
Added 26 mins ago
Security Supervisor
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Subsidized staff accommodation provided on-site for full time status employees
Added 26 mins ago
Regional Sales Coordinator
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Subsidized staff accommodation provided on-site for full time status employees
Added 26 mins ago
Maintenance Technician FSM
The Inland Group of Companies
Calgary, AB
Full-time
Ensure that all required minor repairs are completed when necessary and all major repairs get reported to Facility Supervisor and Operations Manager;
Added 26 mins ago
Tax Manager
Accountor CPA
Calgary, AB
Full-time
We are seeking an experienced Tax Manager to join our growing accounting and tax practice.
Added 26 mins ago
Policy and Practice Analyst
Indigenous Perspectives Society
Vancouver, BC
Full-time
Status/Term: Permanent, Full-time (70 hours bi-weekly)
Added 26 mins ago
Executive Director of Policy and Legislation
Government of Manitoba
Winnipeg, MB
Full-time
Paid time-off including sick leave, wellness days and family related leave days
Added 26 mins ago
Registered Early Childhood Educator (RECE) - Regular -Severn Avenue PS- CORE(8:30-4:00pm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
Part-time
…letter and resume. Please clearly indicate on your resume your full-time and/or part-time regular work experience with kindergarten aged children in a licensed group facility. Applications…

KPMG

IT End User Support Manager

ON, Canada
UNAVAILABLE, Toronto, ON, M5H 2S5, Canada

Job type: Full-time
Apply by: Sep 28, 2027
Experience: Minimum of 10 years IT Support experience, minimum of 3 years in a management capacity.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

We have an exciting opportunity for an IT End User Support (EUS) Manager to join KPMG’s ITS team in Toronto. The role is primarily onsite and is located at our Vaughan (Toronto North) location at100 New Park Place, Vaughan, Ontario L4K 0J3. Reporting to the GTA End User Support lead, the candidate will manage a team of onsite and remote Support Analysts spanning Ontario and Atlantic Canada while being responsible for the delivery of Tier 1 & 2 IT support services to 4000+ local GTA users and 10,000+ national users.

What you will do

Oversee and coordinate the daily operations of the Tier 1 Toronto North and Ottawa office End User Support teams as well as support staff for 16 Ontario & Atlantic offices, ensuring timely and effective resolution of technical issues.
Provide “Enhanced IT Support” to national firm leadership and IT leadership which is primarily based in Toronto.
Manage the IT desktop asset life cycle and accounting for all assets, including dispatch and disposal.
Act as escalation point for complex and high-priority incidents, providing guidance and support to Support Analysts.
Provide IT End User Support business plan input and deliver firm directed Performance Management to Support Analysts.
Collaborate with other ITS managers and cross-functional teams to support firm-wide IT initiatives and projects.
Promote and maximize use of KPMG’s internal IT Support AI Chatbot.
Maintain and update documentation related to IT support procedures, asset management, and user onboarding/offboarding processes.
Provide backup to manager of our National KPMG office in downtown Toronto.

What you bring to the role

Minimum of 10 years IT Support experience, minimum of 3 years in a management capacity.
Degree in business management or technology and equivalent certification.
Excellent interpersonal skills and communication skills - written and oral.
Experience managing remote resources an asset
Ability to work independently
Experience with ServiceNow and implementing ITIL or similar service management frameworks is considered an asset.
Knowledge of M365 (Teams, One Drive) and Windows 11.
Ability to lead and motivate a team of IT professionals.
Experience working with AI productivity and support tools (MS CoPilot, AI Chatbots) considered an asset.
Project Management (PMI) is considered an asset.
Experience with AI productivity applications is considered an asset (Microsoft CoPilot)
Strong troubleshooting/problem solving skills and analytical ability.
Strong work ethic and ability to thrive in challenging environment.
Flexibility to work after hours when and where required.
Willingness to occasionally travel to other KPMG offices or client sites as business needs arise.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $87,500 to $130,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

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More about this job

Responsibilities

The IT End User Support Manager oversees daily operations for Tier 1 and 2 support teams across Ontario and Atlantic Canada. They are responsible for managing desktop asset lifecycles, providing enhanced support to firm leadership, and driving IT initiatives.

Requirements

Candidates must have at least 10 years of IT support experience, including a minimum of 3 years in a management capacity. A degree in business management or technology, along with strong troubleshooting and leadership skills, is required.

Skills

IT support management
ServiceNow
ITIL
M365
Windows 11
Asset management
Team leadership
Project management
Troubleshooting
Analytical ability
Communication skills
AI productivity tools
Microsoft CoPilot
Performance management
Technical support

Benefits

Comprehensive and competitive total rewards program
Bonus awards

Visa sponsorship

Not detected in the job text

Keywords

IT End User Support
Management
ServiceNow
ITIL
M365
Windows 11
Asset Management
Project Management
PMI
AI Chatbot
Microsoft CoPilot
Tier 1 Support
Tier 2 Support
Performance Management
Technical Support
Information Technology
Desktop Support
Infrastructure

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