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Added 14 mins ago
Administrative Assistant
SERVPRO of Vacaville / Dixon
Grand Rapids, MB
Full-time
…position involves diverse responsibilities, ranging from customer service, scheduling of jobs, job management and tracking, drafting correspondence, creating and filing reports and other…
Added 14 mins ago
Contactor Sales Part Time (ST. JOHN'S)
The Home Depot Canada
St. John's, NL
Part-time
…and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is…
Added 14 mins ago
Social Assistance Worker
Government of Newfoundland and Labrador
Corner Brook, NL
$27.61 to $30.67 CAD / hour
Full-time
…provision and coordination of activities necessary for effective service delivery and case management within the spectrum of Social Supports and Well-Being (SSWB) Child and Youth Services…
Added 14 mins ago
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 14 mins ago
Manager Laboratory Operations
Provincial Health Services Authority
Vancouver, BC
Full-time
The Manager, Laboratory Operations is accountable for providing operational leadership and management for assigned Laboratories within Provincial Health Services Authority (PHSA). Working…
Added 14 mins ago
Direct Care Nurse, Minimum and Medium Security Units FPS
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Full-time
Provides input to the Clinical Nurse Leader, Clinical Services Manager or designate regarding policies, procedures and operational requirements by observing service needs and providing…
Added 14 mins ago
Associate
Royal Bank of Canada
Burlington, ON
Full-time
…growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client…
Added 29 mins ago
Senior Manager, Total Rewards
Pacific Blue Cross
Burnaby, BC
Full-time
Develop a high-performing team and culture, fostering collaboration, accountability, continuous learning, and a shared commitment to exceptional service delivery.
Added 29 mins ago
Communications Specialist
Paladin Canada
Saskatoon, SK
Full-time
Reporting to the Corporate Affairs Manager, the Communications Specialist supports the development and delivery of communications, stakeholder engagement, and public affairs initiatives…
Added 59 mins ago
Lead Data Engineer
National Bank of Canada
Montreal, QC
Full-time
…of the FinCrim Data Warehouse team and report to the Senior Manager – Technology Delivery – Data and Analytics. The team stands out for its expertise in data engineering and its commitment…
Added 59 mins ago
Regional Administrative Manager
National Bank of Canada
Calgary, AB
Full-time
…opportunities, and recommend solutions that enhance efficiency and service delivery.• Support Wealth Advisory Teams by addressing employee, operational, and branch administration matters…
Added 1 hour ago
Coordinator, Customer Experience
City of Brampton
Brampton, ON
Full-time
This role reports to the Manager, Customer Experience and is responsible for customer experience and to coordinate and develop marketing plans and materials, event support and Transit…
Added 1 hour ago
Senior Data Platform Engineer - Zonda - Toronto, Ontario
CoStar
Toronto, ON
$140,000 to $170,000 CAD / year
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Establish actionable alerts, runbooks, service-health measures, and escalation procedures.
Added 1 hour ago
General Duty Nurse (N2) - Women's Health Nursing Float - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
General Duty Nurse (N2) - Women's Health Labour & Delivery
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
General Duty Nurse (N2) - Women's Health Labour & Delivery
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
Registered Psychiatric Nurse N2 - Intensive Treatment Service
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Reporting to the Manager Health Services, the Nurse is responsible for the delivery of direct client care, the planning, implementation, implementation and evaluation of client treatment…
Added 1 hour ago
HHC Service Coordinator
Rexall Care Network
Windsor, ON
Full-time
Maintain accurate and up-to-date client records, including assessments, equipment specifications, delivery details, and service authorizations.
Added 1 hour ago
Driver I
Aramark Canada
Oakville, ON
Full-time
Other duties and tasks as assigned by manager
Added 2 hours ago
Psychologist, Neonatal Follow Up Program (NFUP) - BC Women’s Hospital + Health Centre
Sanya’k̓ula
Vancouver, BC
Part-time
Participate in activities related to coordinating the inter-disciplinary team as required for the clinic/program service delivery.
Added 3 hours ago
Key Account Manager – Leasing & Dealer Fleet
GWM CAPE TOWN
Permanent North American Gaeltacht, ON
Full-time
The Key Account Manager – Leasing & Dealer Fleet is responsible for managing and developing strategic relationships with key leasing, corporate fleet, and dealer network customers, while…
Added 3 hours ago
SAP S/4HANA Bank Reconciliation & Cash Management Manager
KPMG Canada
Halifax, NS
Full-time
We are seeking an experienced SAP S/4HANA Bank Reconciliation & Cash Management Manager to lead treasury, banking, liquidity management, and bank reconciliation transformation initiatives…
Added 3 hours ago
Project Manager
Actalent
Vancouver, BC
Contract
We are seeking an experienced Project Manager to oversee the delivery of complex, custom-engineered equipment and packaged systems. This role is responsible for coordinating projects from…
Added 3 hours ago
Solution Integration Manager
KPMG Canada
Halifax, NS
Full-time
We are seeking a Solution Integration Manager to help shape major client opportunities by bringing together business, technology, delivery, and leadership teams to develop integrated,…
Added 3 hours ago
Gestionnaire De Projet - Project Manager
Actalent
Laval, QC
Contract
Project Manager Infrastructure and Industrial Layout

KPMG

IT End User Support Manager

ON, Canada
UNAVAILABLE, Toronto, ON, M5H 2S5, Canada

Job type: Full-time
Apply by: Sep 28, 2027
Experience: Minimum of 10 years IT Support experience, minimum of 3 years in a management capacity.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

We have an exciting opportunity for an IT End User Support (EUS) Manager to join KPMG’s ITS team in Toronto. The role is primarily onsite and is located at our Vaughan (Toronto North) location at100 New Park Place, Vaughan, Ontario L4K 0J3. Reporting to the GTA End User Support lead, the candidate will manage a team of onsite and remote Support Analysts spanning Ontario and Atlantic Canada while being responsible for the delivery of Tier 1 & 2 IT support services to 4000+ local GTA users and 10,000+ national users.

What you will do

Oversee and coordinate the daily operations of the Tier 1 Toronto North and Ottawa office End User Support teams as well as support staff for 16 Ontario & Atlantic offices, ensuring timely and effective resolution of technical issues.
Provide “Enhanced IT Support” to national firm leadership and IT leadership which is primarily based in Toronto.
Manage the IT desktop asset life cycle and accounting for all assets, including dispatch and disposal.
Act as escalation point for complex and high-priority incidents, providing guidance and support to Support Analysts.
Provide IT End User Support business plan input and deliver firm directed Performance Management to Support Analysts.
Collaborate with other ITS managers and cross-functional teams to support firm-wide IT initiatives and projects.
Promote and maximize use of KPMG’s internal IT Support AI Chatbot.
Maintain and update documentation related to IT support procedures, asset management, and user onboarding/offboarding processes.
Provide backup to manager of our National KPMG office in downtown Toronto.

What you bring to the role

Minimum of 10 years IT Support experience, minimum of 3 years in a management capacity.
Degree in business management or technology and equivalent certification.
Excellent interpersonal skills and communication skills - written and oral.
Experience managing remote resources an asset
Ability to work independently
Experience with ServiceNow and implementing ITIL or similar service management frameworks is considered an asset.
Knowledge of M365 (Teams, One Drive) and Windows 11.
Ability to lead and motivate a team of IT professionals.
Experience working with AI productivity and support tools (MS CoPilot, AI Chatbots) considered an asset.
Project Management (PMI) is considered an asset.
Experience with AI productivity applications is considered an asset (Microsoft CoPilot)
Strong troubleshooting/problem solving skills and analytical ability.
Strong work ethic and ability to thrive in challenging environment.
Flexibility to work after hours when and where required.
Willingness to occasionally travel to other KPMG offices or client sites as business needs arise.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $87,500 to $130,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

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More about this job

Responsibilities

The IT End User Support Manager oversees daily operations for Tier 1 and 2 support teams across Ontario and Atlantic Canada. They are responsible for managing desktop asset lifecycles, providing enhanced support to firm leadership, and driving IT initiatives.

Requirements

Candidates must have at least 10 years of IT support experience, including a minimum of 3 years in a management capacity. A degree in business management or technology, along with strong troubleshooting and leadership skills, is required.

Skills

IT support management
ServiceNow
ITIL
M365
Windows 11
Asset management
Team leadership
Project management
Troubleshooting
Analytical ability
Communication skills
AI productivity tools
Microsoft CoPilot
Performance management
Technical support

Benefits

Comprehensive and competitive total rewards program
Bonus awards

Visa sponsorship

Not detected in the job text

Keywords

IT End User Support
Management
ServiceNow
ITIL
M365
Windows 11
Asset Management
Project Management
PMI
AI Chatbot
Microsoft CoPilot
Tier 1 Support
Tier 2 Support
Performance Management
Technical Support
Information Technology
Desktop Support
Infrastructure

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