Supervisor, Billing Delivery Center

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solver, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Supervisor, Billing Delivery Centre reports to the Manager, Billing Delivery Center KPMG and is responsible for oversight, direction and support of the people and processes performed in for their line(s) of service within the billing delivery center. They also perform transactional duties associated with the billing process.

This individual will be expected to be a hands-on supervisor, who directly supports assigned partners as well as leading their team of billing specialists. Please note as the roles is a working Supervisor you are expected to deliver similar responsibilities as a billing specialist.

What you will do

• Provide day-to-day oversight, direction, and support for billing delivery centre operations within assigned lines of service 
• Lead and support a team of billing specialists while performing billing specialist responsibilities as part of a working supervisor role 
• Ensure high-quality, timely, and accurate billing outputs through active quality assurance and coaching 
• Monitor and manage workload distribution, resource utilization, and staffing schedules including overtime and vacation coverage 
• Act as a point of escalation for complex billing issues and service concerns from engagement teams 
• Promote collaboration and consistency across the delivery centre to ensure the team operates as an integrated unit 
• Leverage technology and reporting tools such as Power BI, AI-enabled solutions, IBS, and Excel tools to enhance service delivery 
• Identify and implement opportunities to improve efficiency, optimize processes, and strengthen delivery centre operations 

What you bring to the role

• Strong hands-on experience with billing processes and transactional billing activities

• Working knowledge of billing systems, reporting tools, and advanced Excel functionality

• Proven ability to manage competing priorities and meet deadlines in a high-volume environment

• Demonstrated experience providing performance feedback, coaching, and employee development support

• Strong communication skills with the ability to partner effectively with engagement teams and stakeholders

• Experience analyzing workflows and identifying process improvement opportunities

• Ability to work collaboratively while exercising sound judgment and accountability

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.