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Added 3 mins ago
Supervisor, Marketing & Development
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Canada
Other
The Supervisor, Development & Marketing is responsible for overseeing the planning, development, coordination, and implementation of fundraising, sponsorship, donor relations, marketing,…
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Kruger Inc.

Customer service representative- Sales Operations

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Experience: Minimum of 3 years of experience in a manufacturing environment
Posting language: English
Posted: Sep 22, 2026

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Original job description

Position Overview

The Customer Service Representative (CSR) is responsible for processing orders and subsequent follow up with customers. The incumbent acts in a proactive manner to ensure prompt service and solutions to customers. He/She handles and resolves customer queries in a professional manner.

The customer service representative will report to the Customer Service Supervisor.

Responsibilities & Accountabilities

The Customer Service Representative (CSR) ensures that orders are received and processed in an accurate and timely manner. The incumbent monitors his/her respective customer orders daily, taking action to resolve any potential issues. This includes but is not limited to; highlighting discrepancies between planned and requested production to the production planner, ensuring order revisions and/or cancellations are processed in an accurate and timely manner, advising customers of potential issues as soon as they are discovered.
The incumbent is accountable for ensuring superior customer satisfaction through continuous customer relationship building, performing sales support duties and through management of customer orders within the order fulfillment process.
The incumbent works in conjunction with our Sales team by performing key support functions and developing opportunities within the existing customer relationships.
The incumbent creates, maintains and distributes monthly reports as requested by customers or management for further analysis and decision making.
The incumbent reads call reports pertaining to his/her customer base and takes appropriate action through the proper channel be it on their level, production planning, transportation, sales and/or management.
The incumbent also maintains customer database up to date regarding notes, contacts, and paper specifications (order templates).
The incumbent is expected to keep abreast of any changes to customers, products and new procedures. He/She suggests any potential improvements to the current processes and systems and participates in any training sessions or projects with the goal of improving the customer experience. The Customer Service Representative updates the standard operating procedures and other related documentation when a change is made or a new process or practice is implemented.
The CSR replaces other members of the department during vacation period.
Ensure accurate order entry processing.
Work in close collaboration with Sales personnel, Production Planning, Transportation and Marine Coordinators to ensure efficient order processing and delivery.
Keep abreast of customer base, including forecast, ordering pattern, specifications and service level requirements.
Verify forecast and highlight variances to their immediate Supervisor and Sales personnel, when appropriate.
Follow and document department processes and procedures and provide input and suggestions for potential customer service improvements.

Academic Qualifications

University degree in business administration or any other equivalent field of study.

Experience

Minimum of 3 years of experience in a manufacturing environment
Experience is dealing with paper products (an asset)
Experience in customer service

Skills And Abilities

Excellent customer service skills;
Good personal leadership skills;
Able to work in a fast-paced and multi-task environment.
Ability to organize, prioritize and work with tight deadlines.
Strong communication skills;
Team player;
Advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook, etc.).
Knowledge of JDEdwards or in any ERP system (as asset).
Strong analytical skills and knowledge of Power BI.
Inspire collaboration within the team and act as a resource person for colleagues.
Demonstrate initiative and proactivity in problem-solving and process improvement.

LANGUAGES

Bilingual, both oral and written (English and French)

Knowledge of English is required for this specific position as Kruger deals with partners across North America and the successful candidate will be required to communicate frequently with them. Kruger has taken all reasonable steps to avoid imposing English language requirements, including assessing the actual language needs associated with the duties to be performed, ensuring that the language skills already required of other employees were insufficient for the performance of those duties, and limiting as much as possible the number of positions with duties requiring English language skills.

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More about this job

Responsibilities

The Customer Service Representative is responsible for accurate order processing, monitoring customer orders, and resolving discrepancies in collaboration with production and sales teams. They also maintain customer databases, generate reports, and provide proactive support to ensure high levels of customer satisfaction.

Requirements

Candidates must hold a university degree in business administration or an equivalent field and possess at least 3 years of experience in a manufacturing environment. Proficiency in Microsoft Office, strong analytical skills, and the ability to communicate effectively in both English and French are required.

Skills

Customer service
Order processing
Sales support
Data analysis
Microsoft Office Suite
Excel
Word
Outlook
ERP systems
JDEdwards
Power BI
Problem-solving
Communication
Organization
Time management
Process improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Sales Operations
Order Fulfillment
Manufacturing
Production Planning
Paper Products
ERP
JDEdwards
Power BI
Data Analysis
Reporting
Process Improvement
Standard Operating Procedures
Supply Chain Support
Bilingual

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